Exam 10: Understanding Individual Behavior

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When people give themselves too much credit for what they do well and give external forces too much blame when they fail,this refers to the self-serving bias.

(True/False)
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Jason has been unemployed for three months.When his wife asked him why he was not looking for a job,Jason responded,"If I am lucky,I will get my old job back." Jason would be considered as having a(n)

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A change in behavior or performance that occurs as the result of experience refers to learning.

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Concrete experience is the first stage in the learning process cycle.

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People with an external locus of control are harder to motivate but easier to lead.

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____ refers to a positive attitude toward one's job.

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The ability to connect to others,build positive relationships,respond to the emotions of others,and influence others is referred to as relationship management.

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In general,people are more likely to notice a familiar voice than a stranger's voice.

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One important step for managers is recognizing and understanding the components of attitudes,which is important when attempting to change attitudes.

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A positive attitude toward one's job is called ____________________.

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Which of the following refers to work behavior that goes beyond job requirements and contributes as needed to the organization's success?

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____________________ is the tendency of perceivers to see their own personal traits in other people.

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____ supports the old truism that first impressions are important.

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All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

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People generally experience ____ when their work matches their needs and interests,when working conditions and rewards (such as pay)are satisfactory,and when the employees like their co-workers.

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Enlightened companies support healthy habits to help people manage stress and be more productive.

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Self-management is being aware of what you are feeling.

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The cognitive process people use to make sense out of the environment by selecting,organizing,and interpreting information is called

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Research finds that the emotion contagion phenomenon works for positive emotions but not for negative emotions.

(True/False)
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A person with the learning characteristics of being good at decisiveness and practical application of ideas is a(n):

(Multiple Choice)
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