Exam 7: Creating a Motivating Work Setting

In the job characteristics model, the extent to which a job involves performing a whole piece of work from beginning to end is referred to as ________.

A company hires four new employees. Nick is very excited about starting his first job. Susan is younger than Nick but has already had several similar jobs. George has worked in the industry for 25 years. Lauren, also a seasoned worker, is a Type A personality. On their first day, they have lunch with co-workers who tell them many details about the company not mentioned in the interview. Using the social information processing model, who will be the MOST affected by the lunch with the co-workers?

The Job Diagnostic Survey can be used to identify the core dimensions of a job that should be redesigned and that, if changed, will produce the largest increase in the motivating potential score.

________ reveal exactly how long it takes to perform a task and the best way to perform it.

How could a goal of "make lots of sales," be BEST improved to ensure high commitment by the employee?

According to the social information processing model, the way employees view their jobs and their levels of intrinsic and extrinsic motivation are NOT affected by ________.

According to scientific management, ________ is the principal outcome used to motivate employees to contribute their inputs.

If an employee has an MPS score of 1, he MOST LIKELY ________.

According to the job characteristics model, when employees are intrinsically motivated they ________ when they do a good job.

The use of specific and difficult goals, if not properly monitored, could reduce ________.

The social environment is an especially potent source of information when employees with limited information and experience are new to a job or to an organization.

________ is a goal-setting process in which a manager meets periodically with his or her supervisor to set goals and evaluate how well previously set goals have been met.

Which of the following statements on scientific management are FALSE?

The job characteristics model proposes that ________ of the five core dimensions of a job are the key determinants of intrinsic motivation.

Autonomy is the degree to which a job allows an employee the freedom and independence to schedule work and decide how to carry it out.

The job characteristics model acknowledges the role that individual differences play in determining how employees respond to the design of their jobs.

When following the management by objectives process, if conditions change which of the following is FALSE?

Briefly define job simplification and job specialization.

Scientific management has been instrumental in helping organizations improve employee effectiveness and productivity.

Many auto shops that promise oil changes in 30 minutes or less assign one person to put the car on the lift, a second to drain the old oil, a third to put in new oil, and a fourth to be sure the other jobs have been done and to check the other lubricants. This method of breaking down a job into these various elements is known as ________.