Question 1

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Accepted Answer

A) True 
 B)False

Question 2

Six Sigma is most beneficial when employees have challenging jobs.

Accepted Answer

A) True 
 B)False

Question 3

Compare hierarchical control with decentralized control.

Accepted Answer

Bureaucratic control uses rules, policie

Question 4

_____ control is the process of setting targets for an organizations expenditures.

Accepted Answer

A)  Quality 
B)  Income 
C)  Budgetary 
D)  Systems 
E)  Supply chain 
A)  Quality 
B)  Income 
C)  Budgetary 
D)  Systems 
E)  Supply chain

Question 5

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Accepted Answer

A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget 
A)  Capital expenditure budget 
B)  Balance sheet budget 
C)  Cash budget 
D)  Revenue budget 
E)  Profit budget

Question 6

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n) _____ budget.

Accepted Answer

A)  cash 
B)  capital 
C)  revenue 
D)  operating 
E)  expense 
A)  cash 
B)  capital 
C)  revenue 
D)  operating 
E)  expense

Question 7

The goal of open-book management is to get every employee thinking and acting like a business owner.

Accepted Answer

A) True 
 B)False

Question 8

The _____ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Accepted Answer

The answer of The _____ lists planned investments in major...

Question 9

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees. 
B)  management expectations are unrealistically high. 
C)  middle managers are dissatisfied about loss of authority. 
D)  workers are dissatisfied with other aspects of organizational life. 
E)  managers wait for big, dramatic innovations. 
A)  tasks make high skill demands on employees. 
B)  management expectations are unrealistically high. 
C)  middle managers are dissatisfied about loss of authority. 
D)  workers are dissatisfied with other aspects of organizational life. 
E)  managers wait for big, dramatic innovations.

Question 10

_____ control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

Accepted Answer

The answer of _____ control uses cultural values, traditions, shared...

Question 11

A quality circle is a group of _____ volunteer employees.

Accepted Answer

A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50 
A)  2 to 4 
B)  6 to 12 
C)  10 to 20 
D)  15 to 25 
E)  30 to 50

Question 12

What is the first step in the feedback control system?

Accepted Answer

A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance 
A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance

Question 13

The return on total assets (ROA) is an activity ratio that is the percentage returned to investors on total assets.

Accepted Answer

A) True 
 B)False

Question 14

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Accepted Answer

A) True 
 B)False

Question 15

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Accepted Answer

A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management 
A)  Balanced scorecard 
B)  Six Sigma 
C)  Continuous improvement 
D)  Total quality management 
E)  Open-book management

Question 16

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

Accepted Answer

A) True 
 B)False

Question 17

CASE
Scenario - Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of:

Accepted Answer

A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these. 
A)  zero-based budgeting. 
B)  bottom-up budgeting. 
C)  top-down budgeting. 
D)  balance sheet budgeting. 
E)  none of these.

Question 18

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Accepted Answer

A) True 
 B)False

Question 19

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 20

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Accepted Answer

A) True 
 B)False

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Six Sigma is most beneficial when employees have challenging jobs.

Compare hierarchical control with decentralized control.

_____ control is the process of setting targets for an organizations expenditures.

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n) _____ budget.

The goal of open-book management is to get every employee thinking and acting like a business owner.

The _____ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

_____ control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

A quality circle is a group of _____ volunteer employees.

What is the first step in the feedback control system?

The return on total assets (ROA) is an activity ratio that is the percentage returned to investors on total assets.

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 19: Managing Quality and Performance

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Six Sigma is most beneficial when employees have challenging jobs.

Compare hierarchical control with decentralized control.

_____ control is the process of setting targets for an organizations expenditures.

Which of these is a financial budget that estimates cash flows on a daily basis or weekly basis to ensure that the company can meet its obligations?

Madison has been assigned to work on the development of a budget that plans future investments in major assets such as buildings and heavy machinery. Madison is working on a(n) _____ budget.

The goal of open-book management is to get every employee thinking and acting like a business owner.

The _____ lists planned investments in major assets such as buildings, trucks, and heavy machinery, often involving expenditures over more than a year.

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

_____ control uses cultural values, traditions, shared beliefs, and trust to generate compliance with organizational goals.

A quality circle is a group of _____ volunteer employees.

What is the first step in the feedback control system?

The return on total assets (ROA) is an activity ratio that is the percentage returned to investors on total assets.

Frequently calculated ratios typically pertain to activity, passivity, and profitability.

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

Outsourcing is the continuous process of measuring products, services, and practices against the toughest competitors or the industry leaders.

The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.

Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

The level of funds flowing through the organization and the nature of cash disbursements is shown through the capital budget.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters