Question 1

Zero-based budgeting requires a complete justification for every line item in a budget.

Accepted Answer

A) True 
 B)False

Question 2

_____ is(are) most beneficial when employees have challenging jobs.

Accepted Answer

A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement 
A)  Six Sigma 
B)  Total Quality Management 
C)  Kaizen 
D)  Quality circles 
E)  Continuous improvement

Question 3

Which of the following is the process of measuring your organizational process against the best in the industry?

Accepted Answer

A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement 
A)  Outsourcing 
B)  Continuous improvement 
C)  Environmental analysis 
D)  Benchmarking 
E)  Competitive measurement

Question 4

TQM tends to be most successful when it enriches jobs and improves employee motivation.

Accepted Answer

A) True 
 B)False

Question 5

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

Accepted Answer

A) True 
 B)False

Question 6

A(n) _____ lists forecasted and actual revenues of the organization.

Accepted Answer

The answer of A(n) _____ lists forecasted and actual revenues...

Question 7

The fourth step in the control process is comparing actual activities to performance standards.

Accepted Answer

A) True 
 B)False

Question 8

Quality circles are based on the assumption(s) that:

Accepted Answer

A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these. 
A)  the people who do the job know it better than anyone else. 
B)  quality can be increased by increasing the size of the organization. 
C)  quality can be increased by talking more about it. 
D)  the more employees talk, the more satisfied they will be. 
E)  all of these.

Question 9

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Accepted Answer

A) True 
 B)False

Question 10

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

Accepted Answer

A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these. 
A)  top-down budgeting. 
B)  strategic budgeting. 
C)  revenue budgeting. 
D)  bottom-up budgeting. 
E)  none of these.

Question 11

All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.

Accepted Answer

A)  competitors 
B)  customers 
C)  learning and growth 
D)  financial 
E)  internal business processes 
A)  competitors 
B)  customers 
C)  learning and growth 
D)  financial 
E)  internal business processes

Question 12

Discuss the positive and negative factors that can influence the success of a TQM program.

Accepted Answer

Refer to Exhibit 19.

Question 13

When _____ deviates from a(n) _____, managers must interpret the deviation.

Accepted Answer

performanc

Question 14

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _____.

Accepted Answer

The answer of The continuous process of measuring products, services,...

Question 15

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  managers wait for big, dramatic innovations. 
A)  tasks make high skill demands on employees. 
B)  TQM serves to enrich jobs and motivate employees. 
C)  problem-solving skills are improved for all employees. 
D)  participation and teamwork are used to tackle significant problems. 
E)  managers wait for big, dramatic innovations.

Question 16

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Accepted Answer

A) True 
 B)False

Question 17

Total quality management:

Accepted Answer

A)  is based on the ideas of Frederick Taylor. 
B)  gives managers total responsibility for achieving quality goals. 
C)  gives all employees the responsibility for achieving quality goals. 
D)  was first successfully implemented in the United States. 
E)  is all of these. 
A)  is based on the ideas of Frederick Taylor. 
B)  gives managers total responsibility for achieving quality goals. 
C)  gives all employees the responsibility for achieving quality goals. 
D)  was first successfully implemented in the United States. 
E)  is all of these.

Question 18

The firm's financial performance for a given time period is shown on the _____.

Accepted Answer

The answer of The firm's financial performance for a given...

Question 19

Which of the following is considered a leverage ratio?

Accepted Answer

A)  Debt ratio 
B)  Return on total assets 
C)  Profit margin on sales 
D)  Conversion ratio 
E)  Inventory turnover 
A)  Debt ratio 
B)  Return on total assets 
C)  Profit margin on sales 
D)  Conversion ratio 
E)  Inventory turnover

Question 20

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Accepted Answer

A)  Economic value-added system 
B)  Activity-based costing system 
C)  Market value-added system 
D)  Balanced scorecard 
E)  Open-book management system 
A)  Economic value-added system 
B)  Activity-based costing system 
C)  Market value-added system 
D)  Balanced scorecard 
E)  Open-book management system

Zero-based budgeting requires a complete justification for every line item in a budget.

_____ is(are) most beneficial when employees have challenging jobs.

Which of the following is the process of measuring your organizational process against the best in the industry?

TQM tends to be most successful when it enriches jobs and improves employee motivation.

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

A(n) _____ lists forecasted and actual revenues of the organization.

The fourth step in the control process is comparing actual activities to performance standards.

Quality circles are based on the assumption(s) that:

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.

Discuss the positive and negative factors that can influence the success of a TQM program.

When _ deviates from a(n) _, managers must interpret the deviation.

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _____.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Total quality management:

The firm's financial performance for a given time period is shown on the _____.

Which of the following is considered a leverage ratio?

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 19: Managing Quality and Performance

Zero-based budgeting requires a complete justification for every line item in a budget.

_____ is(are) most beneficial when employees have challenging jobs.

Which of the following is the process of measuring your organizational process against the best in the industry?

TQM tends to be most successful when it enriches jobs and improves employee motivation.

The balance sheet shows the firm's financial position with respect to expenses and credits at a specific point in time.

A(n) _____ lists forecasted and actual revenues of the organization.

The fourth step in the control process is comparing actual activities to performance standards.

Quality circles are based on the assumption(s) that:

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Pauline is an area manager at Ironman Gym. She anticipates her area's needs and formulates a proposed budget every quarter. She then sends this proposal to her manager. This is an example of:

All of the following are major perspectives of the Balanced Scorecard EXCEPT _____.

Discuss the positive and negative factors that can influence the success of a TQM program.

When _____ deviates from a(n) _____, managers must interpret the deviation.

The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _____.

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Total quality management:

The firm's financial performance for a given time period is shown on the _____.

Which of the following is considered a leverage ratio?

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

When _ deviates from a(n) _, managers must interpret the deviation.