Question 1

Which of these is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it?

Accepted Answer

A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO 
A)  TQM 
B)  Continuous improvement 
C)  Benchmarking 
D)  Empowerment 
E)  MBO

Question 2

For IBM, according to the systems theory, which of these would not be an input?

Accepted Answer

A)  Raw material 
B)  Information 
C)  Financial resources 
D)  Human resources 
E)  Employee satisfaction 
A)  Raw material 
B)  Information 
C)  Financial resources 
D)  Human resources 
E)  Employee satisfaction

Question 3

Peter Drucker coined the word knowledge work more than 40 years ago.

Accepted Answer

A) True 
 B)False

Question 4

The behavioral sciences approach is based on which of the following disciplines?

Accepted Answer

A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these 
A)  Anthropology 
B)  Economics 
C)  Sociology 
D)  Psychology 
E)  All of these

Question 5

Which of the following, according to the systems theory, is transformation process for a business?

Accepted Answer

A)  Incoming trainees 
B)  Retiring employees 
C)  Managers 
D)  Training 
E)  Recruiters 
A)  Incoming trainees 
B)  Retiring employees 
C)  Managers 
D)  Training 
E)  Recruiters

Question 6

__________________________________________________ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Accepted Answer

Customer relationshi

Question 7

Which of these emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes?

Accepted Answer

A)  Humanistic perspective 
B)  Classical perspective 
C)  Scientific management 
D)  Bureaucratic organizations 
E)  Contingency perspective 
A)  Humanistic perspective 
B)  Classical perspective 
C)  Scientific management 
D)  Bureaucratic organizations 
E)  Contingency perspective

Question 8

The ______________________________ can be defined as one in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, change, and improve, thus increasing its capacity to grow, learn, and achieve its purpose.

Accepted Answer

learning o

Question 9

Political forces are aspects of a culture that guide and influence relationships among people.

Accepted Answer

A) True 
 B)False

Question 10

The concept that the whole is greater than the sum of its parts is known as ____________________.

Accepted Answer

The answer of The concept that the whole is greater...

Question 11

Briefly describe systems theory, including synergy and negative entropy.

Accepted Answer

Systems theory suggests that an organiza

Question 12

The efforts to systematically to find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that a company's activities build on what is already known is called ___________________________________.

Accepted Answer

knowledge

Question 13

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 14

Giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively refers to empowerment.

Accepted Answer

A) True 
 B)False

Question 15

Knowledge management refers to the efforts to systematically find, organize, and make available a company's intellectual capital.

Accepted Answer

A) True 
 B)False

Question 16

Fayol's Unity of Direction Principle emphasizes that each subordinate receives orders from one, and only one.

Accepted Answer

A) True 
 B)False

Question 17

It is often difficult to make decisions about subsystems, because they are __________.

Accepted Answer

A)  interdependent 
B)  independent 
C)  managed differently 
D)  filled with employees 
E)  organizationally based 
A)  interdependent 
B)  independent 
C)  managed differently 
D)  filled with employees 
E)  organizationally based

Question 18

The stimulus for technological innovation is often found in which of these?

Accepted Answer

A)  Social forces 
B)  Political forces 
C)  Economic forces 
D)  Competitive forces 
E)  All of these 
A)  Social forces 
B)  Political forces 
C)  Economic forces 
D)  Competitive forces 
E)  All of these

Question 19

Chester Bernard felt that __________ could help a poorly managed organization.

Accepted Answer

A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information 
A)  bureaucracy 
B)  line managers 
C)  efficiencies 
D)  informal relations 
E)  top/down flow of information

Question 20

A significant contribution of Chester Barnard was the concept of

Accepted Answer

A)  bureaucracy. 
B)  the informal organization. 
C)  total quality management. 
D)  scientific management. 
E)  traditional theory of authority. 
A)  bureaucracy. 
B)  the informal organization. 
C)  total quality management. 
D)  scientific management. 
E)  traditional theory of authority.

Exam 2: The Evolution of Management Thinking

Which of these is a process whereby companies find out how others do something better than they do and then try to imitate or improve on it?

For IBM, according to the systems theory, which of these would not be an input?

Peter Drucker coined the word knowledge work more than 40 years ago.

The behavioral sciences approach is based on which of the following disciplines?

Which of the following, according to the systems theory, is transformation process for a business?

__________________________________________________ collect and manage large amounts of data about customers and make them available to employees, enabling better decision making and superior customer service.

Which of these emphasized the importance of understanding human behaviors, needs, and attitudes in the workplace as well as social interactions and group processes?

The ______________________________ can be defined as one in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, change, and improve, thus increasing its capacity to grow, learn, and achieve its purpose.

Political forces are aspects of a culture that guide and influence relationships among people.

The concept that the whole is greater than the sum of its parts is known as ____________________.

Briefly describe systems theory, including synergy and negative entropy.

The efforts to systematically to find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that a company's activities build on what is already known is called ___________________________________.

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively refers to empowerment.

Knowledge management refers to the efforts to systematically find, organize, and make available a company's intellectual capital.

Fayol's Unity of Direction Principle emphasizes that each subordinate receives orders from one, and only one.

It is often difficult to make decisions about subsystems, because they are __________.

The stimulus for technological innovation is often found in which of these?

Chester Bernard felt that __________ could help a poorly managed organization.

A significant contribution of Chester Barnard was the concept of

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