Question 1

Operations management represents the field of management that specializes in the physical production of goods and services.

Accepted Answer

A) True 
 B)False

Question 2

______________________________ refers to the field of management that specializes in the physical production of goods or services.

Accepted Answer

Operations

Question 3

Then tendency for a system to run down and die refers to

Accepted Answer

A)  entropy. 
B)  synergy. 
C)  open system. 
D)  case property. 
E)  contingency perspective. 
A)  entropy. 
B)  synergy. 
C)  open system. 
D)  case property. 
E)  contingency perspective.

Question 4

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

Accepted Answer

A) True 
 B)False

Question 5

Who is considered as the "father of scientific management?"

Accepted Answer

A)  Frank B. Gilbreth 
B)  Elton Mayo 
C)  Henry Gantt 
D)  Douglas McGregor 
E)  Frederick W. Taylor 
A)  Frank B. Gilbreth 
B)  Elton Mayo 
C)  Henry Gantt 
D)  Douglas McGregor 
E)  Frederick W. Taylor

Question 6

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

Accepted Answer

A) True 
 B)False

Question 7

List the five components of the basic systems theory of organizations.

Accepted Answer

inputs; a transforma

Question 8

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 9

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

Accepted Answer

The answer of The process by which companies find out...

Question 10

A social group within an organization is part of the

Accepted Answer

A)  formal organizational structure. 
B)  informal organization. 
C)  scalar chain. 
D)  reorganization process. 
E)  top management level. 
A)  formal organizational structure. 
B)  informal organization. 
C)  scalar chain. 
D)  reorganization process. 
E)  top management level.

Question 11

________________________________________ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

Enterprise

Question 12

Developing a learning organization involves making specific changes in all of the following areas EXCEPT

Accepted Answer

A)  leadership. 
B)  empowerment. 
C)  participative strategy. 
D)  adaptive cultures. 
E)  government controls. 
A)  leadership. 
B)  empowerment. 
C)  participative strategy. 
D)  adaptive cultures. 
E)  government controls.

Question 13

According to Unlocking Innovative Solutions Through Technology in Chapter 2, the Internet serves the same basic economic function that _________ did 150 years ago.

Accepted Answer

A)  sliced bread 
B)  the telephone 
C)  railroads 
D)  cars 
E)  newspaper 
A)  sliced bread 
B)  the telephone 
C)  railroads 
D)  cars 
E)  newspaper

Question 14

Elements of TQM include

Accepted Answer

A)  employee detachment. 
B)  focus on profits. 
C)  benchmarking. 
D)  accidental improvement. 
E)  all of these. 
A)  employee detachment. 
B)  focus on profits. 
C)  benchmarking. 
D)  accidental improvement. 
E)  all of these.

Question 15

Which of these refers to a chain of authority extending from top to the bottom of the organization and including every employee?

Accepted Answer

A)  Unity of command 
B)  Division of labor 
C)  Unity of direction 
D)  Scalar chain 
E)  None of these 
A)  Unity of command 
B)  Division of labor 
C)  Unity of direction 
D)  Scalar chain 
E)  None of these

Question 16

Max Weber emphasized efficiency instead of effectiveness in organizations through his bureaucratic model.

Accepted Answer

A) True 
 B)False

Question 17

UPS is successful in the small package delivery market. One important reason for this success is the concept of

Accepted Answer

A)  globalization. 
B)  employee flexibility. 
C)  loose standards. 
D)  bureaucracy. 
E)  non-bureaucratic organizational system. 
A)  globalization. 
B)  employee flexibility. 
C)  loose standards. 
D)  bureaucracy. 
E)  non-bureaucratic organizational system.

Question 18

__________ refers to the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing.

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 19

Which of these is not a component of systems theory?

Accepted Answer

A)  Inputs 
B)  Autonomy 
C)  Feedback 
D)  Environment 
E)  Outputs 
A)  Inputs 
B)  Autonomy 
C)  Feedback 
D)  Environment 
E)  Outputs

Question 20

Organizations, according to Weber's ideas on bureaucracy, should be based on which of these?

Accepted Answer

A)  Personal loyalty 
B)  Personal references 
C)  Rational authority 
D)  Family ties 
E)  Charismatic authority 
A)  Personal loyalty 
B)  Personal references 
C)  Rational authority 
D)  Family ties 
E)  Charismatic authority

Exam 2: The Evolution of Management Thinking

Operations management represents the field of management that specializes in the physical production of goods and services.

______________________________ refers to the field of management that specializes in the physical production of goods or services.

Then tendency for a system to run down and die refers to

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently.

Who is considered as the "father of scientific management?"

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

List the five components of the basic systems theory of organizations.

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as ____________________.

A social group within an organization is part of the

________________________________________ refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Developing a learning organization involves making specific changes in all of the following areas EXCEPT

According to Unlocking Innovative Solutions Through Technology in Chapter 2, the Internet serves the same basic economic function that _________ did 150 years ago.

Elements of TQM include

Which of these refers to a chain of authority extending from top to the bottom of the organization and including every employee?

Max Weber emphasized efficiency instead of effectiveness in organizations through his bureaucratic model.

UPS is successful in the small package delivery market. One important reason for this success is the concept of

__________ refers to the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing.

Which of these is not a component of systems theory?

Organizations, according to Weber's ideas on bureaucracy, should be based on which of these?

Managing in Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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