Question 1

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Accepted Answer

A) True 
 B)False

Question 2

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

Accepted Answer

A)  Theory X manager. 
B)  Theory Y manager. 
C)  realistic manager. 
D)  Theory Z manager. 
E)  Theory J manager. 
A)  Theory X manager. 
B)  Theory Y manager. 
C)  realistic manager. 
D)  Theory Z manager. 
E)  Theory J manager.

Question 3

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) ______________________________.

Accepted Answer

humanistic

Question 4

Which of the following is not a criticism of scientific management?

Accepted Answer

A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions. 
A)  It does not appreciate the social context of work. 
B)  It does not appreciate the higher needs of workers. 
C)  It does not appreciate the careful study of tasks and jobs. 
D)  It does not acknowledge variance among individuals. 
E)  It tends to regard workers as uninformed and ignored their ideas and suggestions.

Question 5

Frank Gilbreth felt that efficiency equated with __________.

Accepted Answer

A)  one best way to do work 
B)  leadership flows from the top down 
C)  procedures and policies 
D)  scientific management 
E)  bureaucracy 
A)  one best way to do work 
B)  leadership flows from the top down 
C)  procedures and policies 
D)  scientific management 
E)  bureaucracy

Question 6

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called ______________________________.

Accepted Answer

classical

Question 7

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

Accepted Answer

Fayol is associated with the Administrat

Question 8

Which of these, according to the opening case in Chapter 2, represents a management challenge for Cemex?

Accepted Answer

A)  Finding an Asian headquarter given its focus on the developing world 
B)  Locating opportunities in the advanced part of the world 
C)  Finding a business approach that accepted, rather than resisted, the natural chaos of the marketplace 
D)  Finding entrepreneurial suppliers to match Cemex's innovative culture 
E)  Introducing information technology in a mundane cement business 
A)  Finding an Asian headquarter given its focus on the developing world 
B)  Locating opportunities in the advanced part of the world 
C)  Finding a business approach that accepted, rather than resisted, the natural chaos of the marketplace 
D)  Finding entrepreneurial suppliers to match Cemex's innovative culture 
E)  Introducing information technology in a mundane cement business

Question 9

Frederick W. Taylor developed Scientific Management and emphasized the fourteen principles of management that should guide managerial behavior.

Accepted Answer

A) True 
 B)False

Question 10

In a(n) __________ organization all employees look for problems.

Accepted Answer

A)  continuous improvement 
B)  bureaucratic 
C)  empowered 
D)  learning 
E)  total quality management 
A)  continuous improvement 
B)  bureaucratic 
C)  empowered 
D)  learning 
E)  total quality management

Question 11

__________ refers to business exchanges or transactions that occur electronically such as B2C, B2B, and C2C.

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 12

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) ____________________.

Accepted Answer

The answer of Weber's vision of organizations that would be...

Question 13

According to the systems theory, a beautician at a hair salon would be a(n)

Accepted Answer

A)  output. 
B)  environment. 
C)  input. 
D)  transformation process. 
E)  none of these. 
A)  output. 
B)  environment. 
C)  input. 
D)  transformation process. 
E)  none of these.

Question 14

Which of these teams is the fundamental unit in a learning organization?

Accepted Answer

A)  Informal 
B)  Vertical 
C)  Industrial 
D)  Self-directed 
E)  Union-based 
A)  Informal 
B)  Vertical 
C)  Industrial 
D)  Self-directed 
E)  Union-based

Question 15

Operations research grew out of World War II groups and is based on __________.

Accepted Answer

A)  group dynamics 
B)  employees in crisis 
C)  production in turbulent times 
D)  mathematical equations 
E)  a humanistic approach 
A)  group dynamics 
B)  employees in crisis 
C)  production in turbulent times 
D)  mathematical equations 
E)  a humanistic approach

Question 16

What makes consumer-to-consumer e-commerce possible? What are some examples of consumer-to-consumer e-commerce?

Accepted Answer

Consumer-to-consumer e-commerce is made

Question 17

CASE
Scenario - Jasmine Lye
The opportunity to gain a foothold in the snack cracker industry had just been found. Jasmine Lye, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Tricia Parker, had convinced her about the high margins and promising future associated with that market. Lye had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Lye had given her approval to Parker to explore opportunities to move into this promising new market. This morning, Parker had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Parker had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-From a System's theory perspective

Accepted Answer

A)  Lye should increase teamwork, leading to more entropy. 
B)  Lye should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these. 
A)  Lye should increase teamwork, leading to more entropy. 
B)  Lye should listen to and reward her people well to increase synergy. 
C)  the Jackson account was lost because Feel Good was too closed to its environment. 
D)  all of these. 
E)  none of these.

Question 18

E-bay is which type of e-commerce?

Accepted Answer

A)  B2B 
B)  B2C 
C)  C2C 
D)  C2B 
E)  none of these 
A)  B2B 
B)  B2C 
C)  C2C 
D)  C2B 
E)  none of these

Question 19

CASE
Scenario - Jasmine Lye
The opportunity to gain a foothold in the snack cracker industry had just been found. Jasmine Lye, an account executive manager for Baked Wheat Industries had developed an interest in wheat crackers two months ago when one of her newly hired account execs, Tricia Parker, had convinced her about the high margins and promising future associated with that market. Lye had always believed that if you do your homework in hiring the best people then it only makes sense to listen to their recommendations and implement their suggestions.
Lye had given her approval to Parker to explore opportunities to move into this promising new market. This morning, Parker had reported that the Jackson Corporation had severed its contract with Feel Good Crackers Incorporated. Apparently, the Feel Good salesman had shared sensitive information about Jackson at a cocktail party. Parker had already established a good relationship with Feel Good buyers and so recognized this as an opportunity to expand her market into wheat crackers.
-Contingency theory recommends

Accepted Answer

A)  Lye should manage all of her employees the way she manages Parker. 
B)  the goal of every manager should be high return on investment, so Lye should expand her market only if it increases ROI. 
C)  Parker should focus on her expertise, recognizing the potential risk of failure with a new market. 
D)  all of these. 
E)  none of these. 
A)  Lye should manage all of her employees the way she manages Parker. 
B)  the goal of every manager should be high return on investment, so Lye should expand her market only if it increases ROI. 
C)  Parker should focus on her expertise, recognizing the potential risk of failure with a new market. 
D)  all of these. 
E)  none of these.

Question 20

Scientific management focused on __________, and administrative principles focused on __________.

Accepted Answer

A)  individual productivity, total organization 
B)  organization productivity, individual effort 
C)  efficient procedures, management by principle 
D)  employee ability, employee loyalty 
E)  employee competence, work flow through the organization 
A)  individual productivity, total organization 
B)  organization productivity, individual effort 
C)  efficient procedures, management by principle 
D)  employee ability, employee loyalty 
E)  employee competence, work flow through the organization

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) ______________________________.

Which of the following is not a criticism of scientific management?

Frank Gilbreth felt that efficiency equated with __________.

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called ______________________________.

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

Which of these, according to the opening case in Chapter 2, represents a management challenge for Cemex?

Frederick W. Taylor developed Scientific Management and emphasized the fourteen principles of management that should guide managerial behavior.

In a(n) __________ organization all employees look for problems.

__________ refers to business exchanges or transactions that occur electronically such as B2C, B2B, and C2C.

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) ____________________.

According to the systems theory, a beautician at a hair salon would be a(n)

Which of these teams is the fundamental unit in a learning organization?

Operations research grew out of World War II groups and is based on __________.

What makes consumer-to-consumer e-commerce possible? What are some examples of consumer-to-consumer e-commerce?

E-bay is which type of e-commerce?

Scientific management focused on , and administrative principles focused on .

Managing in Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

Exam 2: The Evolution of Management Thinking

The behavioral science approach develops theories about human behavior based on scientific methods and study.

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes that her employees dislike work, avoid responsibility, and therefore they need to be controlled and directed. Beth is a

A management perspective that emerged around the late nineteenth century that emphasized understanding human behavior, needs, and attitudes in the workplace is referred to as a(n) ______________________________.

Which of the following is not a criticism of scientific management?

Frank Gilbreth felt that efficiency equated with __________.

A management perspective that emerged during the nineteenth and early twentieth centuries that emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines is called ______________________________.

The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.

Which of these, according to the opening case in Chapter 2, represents a management challenge for Cemex?

Frederick W. Taylor developed Scientific Management and emphasized the fourteen principles of management that should guide managerial behavior.

In a(n) __________ organization all employees look for problems.

__________ refers to business exchanges or transactions that occur electronically such as B2C, B2B, and C2C.

Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) ____________________.

According to the systems theory, a beautician at a hair salon would be a(n)

Which of these teams is the fundamental unit in a learning organization?

Operations research grew out of World War II groups and is based on __________.

What makes consumer-to-consumer e-commerce possible? What are some examples of consumer-to-consumer e-commerce?

E-bay is which type of e-commerce?

Scientific management focused on __________, and administrative principles focused on __________.

Managing in Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

Filters

Scientific management focused on , and administrative principles focused on .