Question 1

Bureaucratic organizations approach was a subfield within the __________.

Accepted Answer

A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view 
A)  classical perspective 
B)  systems theory 
C)  scientific management 
D)  learning organization 
E)  management science view

Question 2

There are three types of e-commerce. They are ______________________________________________________________________.

Accepted Answer

business-to-business

Question 3

Which of these is a major criticism of scientific management?

Accepted Answer

A)  It ignored the social context of work. 
B)  It ignored the impact of compensation on performance. 
C)  It overemphasized individual differences. 
D)  It overemphasized the intelligence of workers. 
E)  It emphasized the social context of work. 
A)  It ignored the social context of work. 
B)  It ignored the impact of compensation on performance. 
C)  It overemphasized individual differences. 
D)  It overemphasized the intelligence of workers. 
E)  It emphasized the social context of work.

Question 4

Economic forces pertain to the availability, production, and distribution of resources in a society.

Accepted Answer

A) True 
 B)False

Question 5

Organizational development is one specific set of management techniques based in the __________ approach.

Accepted Answer

A)  management science 
B)  systems theory 
C)  behavioral sciences 
D)  scientific management 
E)  quantitative 
A)  management science 
B)  systems theory 
C)  behavioral sciences 
D)  scientific management 
E)  quantitative

Question 6

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ______________________________.

Accepted Answer

The answer of According to Fayol, similar activities in an...

Question 7

Max Weber felt selection of employees should be based on:

Accepted Answer

A)  education 
B)  competence 
C)  connections 
D)  management skills 
E)  efficient systems 
A)  education 
B)  competence 
C)  connections 
D)  management skills 
E)  efficient systems

Question 8

______________________________ pertain to the availability, production, and distribution of resources in a society.

Accepted Answer

The answer of ______________________________ pertain to the availability, production, and...

Question 9

__________ refers to the work an organization does by using electronic linkages with customers, partners, suppliers, employees, or other key constituents.

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Customer relationship management

Question 10

The three subfields of the classical perspective include

Accepted Answer

A)  quantitative management, behavioral science, and administrative management. 
B)  bureaucratic organization, quantitative management, and the human relations movement. 
C)  administrative management, bureaucratic organization, and scientific management. 
D)  scientific management, quantitative management, and administrative management. 
E)  none of these. 
A)  quantitative management, behavioral science, and administrative management. 
B)  bureaucratic organization, quantitative management, and the human relations movement. 
C)  administrative management, bureaucratic organization, and scientific management. 
D)  scientific management, quantitative management, and administrative management. 
E)  none of these.

Question 11

Business-to-business e-commerce refers to selling products over the Internet to consumers.

Accepted Answer

A) True 
 B)False

Question 12

According to Unlocking Innovative Solutions Through Technology in Chapter 2, the railroads and Internet serve the same basic function: __________.

Accepted Answer

A)  transporting information 
B)  connecting buyers and sellers 
C)  traveling with speed 
D)  managing product 
E)  developing industry performance 
A)  transporting information 
B)  connecting buyers and sellers 
C)  traveling with speed 
D)  managing product 
E)  developing industry performance

Question 13

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

Accepted Answer

A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  quality management. 
A)  unity of command. 
B)  division of work. 
C)  unity of direction. 
D)  scalar chain. 
E)  quality management.

Question 14

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of

Accepted Answer

A)  transformation. 
B)  entropy. 
C)  synergy. 
D)  feedback. 
E)  quality. 
A)  transformation. 
B)  entropy. 
C)  synergy. 
D)  feedback. 
E)  quality.

Question 15

Which of these is the most current management perspective?

Accepted Answer

A)  The learning organization 
B)  Contingency views 
C)  Systems theory 
D)  The technology-drive workplace 
E)  Classical perspective 
A)  The learning organization 
B)  Contingency views 
C)  Systems theory 
D)  The technology-drive workplace 
E)  Classical perspective

Question 16

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

Accepted Answer

A)  unity of command. 
B)  unity of direction. 
C)  scalar chain. 
D)  division of work. 
E)  none of these 
A)  unity of command. 
B)  unity of direction. 
C)  scalar chain. 
D)  division of work. 
E)  none of these

Question 17

List the three assumptions associated with McGregor's Theory X.

Accepted Answer

(1) Individuals have an innate dislike o

Question 18

Maslow's hierarchy of needs started with belongingness, progressed to safety, and finally to esteem.

Accepted Answer

A) True 
 B)False

Question 19

One of the important reasons for the success of UPS is the concept of bureaucracy.

Accepted Answer

A) True 
 B)False

Question 20

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Accepted Answer

Harvard researchers, working under the d

Exam 2: The Evolution of Management Thinking

Bureaucratic organizations approach was a subfield within the __________.

There are three types of e-commerce. They are ______________________________________________________________________.

Which of these is a major criticism of scientific management?

Economic forces pertain to the availability, production, and distribution of resources in a society.

Organizational development is one specific set of management techniques based in the __________ approach.

According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as ______________________________.

Max Weber felt selection of employees should be based on:

______________________________ pertain to the availability, production, and distribution of resources in a society.

__________ refers to the work an organization does by using electronic linkages with customers, partners, suppliers, employees, or other key constituents.

The three subfields of the classical perspective include

Business-to-business e-commerce refers to selling products over the Internet to consumers.

According to Unlocking Innovative Solutions Through Technology in Chapter 2, the railroads and Internet serve the same basic function: __________.

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of

Which of these is the most current management perspective?

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle of

List the three assumptions associated with McGregor's Theory X.

Maslow's hierarchy of needs started with belongingness, progressed to safety, and finally to esteem.

One of the important reasons for the success of UPS is the concept of bureaucracy.

Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.

Managing in Turbulent Times

The Environment and Corporate Culture

Managing in a Global Environment

Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Human Resource Management

Meeting the Challenge of Diversity

Dynamics of Behavior in Organizations

Leadership

Motivation

Communication

Teamwork

Managerial and Quality Control

Information Technology and E-Business

Operations and Value Chain Management

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