Question 1

Roger is interesting in applying concepts of organizational neuroscience. Which of the following is an ethical issue he should be aware of?

Accepted Answer

A)  invasion of privacy 
B)  negative emotional reaction 
C)  the abundance of research in this area 
D)  unwilling employees 
A)  invasion of privacy 
B)  negative emotional reaction 
C)  the abundance of research in this area 
D)  unwilling employees

Question 2

Which of the following is a limitation of emotional intelligence?

Accepted Answer

A)  relatively unimportant at work 
B)  easy to measurement 
C)  cannot be learned 
D)  too vague 
A)  relatively unimportant at work 
B)  easy to measurement 
C)  cannot be learned 
D)  too vague

Question 3

The shared affective experience of a work group or team is known as ______.

Accepted Answer

A)  organizational culture 
B)  negative affect 
C)  positive affect 
D)  affective climate 
A)  organizational culture 
B)  negative affect 
C)  positive affect 
D)  affective climate

Question 4

Moods are ______.

Accepted Answer

A)  related to something that happens to a person 
B)  less enduring than emotions 
C)  general feeling states 
D)  intense enough to interrupt thought patterns at work 
A)  related to something that happens to a person 
B)  less enduring than emotions 
C)  general feeling states 
D)  intense enough to interrupt thought patterns at work

Question 5

Affective climate refers to the affective experience of an organization.

Accepted Answer

A) True 
 B)False

Question 6

Affective experiences change over time.

Accepted Answer

A) True 
 B)False

Question 7

Ted works in a call center environment, and he woke up on the "wrong side of the bed" today. Which of the following is this start to the workday likely to affect first?

Accepted Answer

A)  It will have no effect on his performance. 
B)  It will affect his perception of customers' moods. 
C)  He will be more productive. 
D)  It will not affect how he interacts with customers. 
A)  It will have no effect on his performance. 
B)  It will affect his perception of customers' moods. 
C)  He will be more productive. 
D)  It will not affect how he interacts with customers.

Question 8

Mindful coaching is about ______.

Accepted Answer

A)  leading your followers 
B)  sharing your expertise 
C)  preparation and execution 
D)  showing who is the boss 
A)  leading your followers 
B)  sharing your expertise 
C)  preparation and execution 
D)  showing who is the boss

Question 9

Gratefulness is an example of an emotion that may backfire at work.

Accepted Answer

A) True 
 B)False

Question 10

If leaders create positive emotional contagion ______.

Accepted Answer

A)  customers are happier 
B)  work groups will spread it 
C)  performance improves 
D)  job satisfaction increases 
A)  customers are happier 
B)  work groups will spread it 
C)  performance improves 
D)  job satisfaction increases

Question 11

Brittany is able to read other people's emotions and change their reaction to fit the person's expressed emotions. She has ______.

Accepted Answer

A)  high affect spin ability 
B)  high relabeling ability 
C)  high reappraisal 
D)  high emotional intelligence 
A)  high affect spin ability 
B)  high relabeling ability 
C)  high reappraisal 
D)  high emotional intelligence

Question 12

A positive team affective climate has been shown to ______.

Accepted Answer

A)  reduce friendships 
B)  reduce leader member friendliness 
C)  reduce psychological distress 
D)  reduce negative perceptions of the emotional work environment 
A)  reduce friendships 
B)  reduce leader member friendliness 
C)  reduce psychological distress 
D)  reduce negative perceptions of the emotional work environment

Question 13

Emotions are a relatively new area of OB, but an "affective revolution" has taken place in the field which has led to new implications for ______.

Accepted Answer

A)  managing moods 
B)  managing performance 
C)  effective leadership 
D)  managing the affective events theory 
A)  managing moods 
B)  managing performance 
C)  effective leadership 
D)  managing the affective events theory

Question 14

Moods change quickly.

Accepted Answer

A) True 
 B)False

Question 15

Regulating emotions through affect spin, relabeling, and reappraisal has significant ______.

Accepted Answer

A)  detractors 
B)  lack of practical application 
C)  evidence-based best practice implications 
D)  emotional labor support 
A)  detractors 
B)  lack of practical application 
C)  evidence-based best practice implications 
D)  emotional labor support

Question 16

Affect-driven behaviors are different from judgment-driven behaviors because they ______.

Accepted Answer

A)  are driven by more long-term attitudes 
B)  have (relatively) immediate consequences 
C)  do not impact coworkers 
D)  do not impact behaviors 
A)  are driven by more long-term attitudes 
B)  have (relatively) immediate consequences 
C)  do not impact coworkers 
D)  do not impact behaviors

Question 17

Research has shown that mindfulness training increases ______.

Accepted Answer

A)  empathy 
B)  positive affect 
C)  emotional intelligence 
D)  relabeling ability 
A)  empathy 
B)  positive affect 
C)  emotional intelligence 
D)  relabeling ability

Question 18

Explain how positive and negative emotions can spread from one individual to a group through the emotional contagion process.

Accepted Answer

Varies but will include even groups can

Question 19

Which of the following is a likely outcome associated with emotional intelligence?

Accepted Answer

A)  increased turnover 
B)  increased performance 
C)  increased exit 
D)  increased negative affect 
A)  increased turnover 
B)  increased performance 
C)  increased exit 
D)  increased negative affect

Question 20

Which of the following is the first stage in the process of increasing emotional intelligence?

Accepted Answer

A)  watching others 
B)  trying new behaviors 
C)  developing emotional literacy 
D)  developing trusting relationships that enable change 
A)  watching others 
B)  trying new behaviors 
C)  developing emotional literacy 
D)  developing trusting relationships that enable change

Roger is interesting in applying concepts of organizational neuroscience. Which of the following is an ethical issue he should be aware of?

Which of the following is a limitation of emotional intelligence?

The shared affective experience of a work group or team is known as ______.

Moods are ______.

Affective climate refers to the affective experience of an organization.

Affective experiences change over time.

Ted works in a call center environment, and he woke up on the "wrong side of the bed" today. Which of the following is this start to the workday likely to affect first?

Mindful coaching is about ______.

Gratefulness is an example of an emotion that may backfire at work.

If leaders create positive emotional contagion ______.

Brittany is able to read other people's emotions and change their reaction to fit the person's expressed emotions. She has ______.

A positive team affective climate has been shown to ______.

Emotions are a relatively new area of OB, but an "affective revolution" has taken place in the field which has led to new implications for ______.

Moods change quickly.

Regulating emotions through affect spin, relabeling, and reappraisal has significant ______.

Affect-driven behaviors are different from judgment-driven behaviors because they ______.

Research has shown that mindfulness training increases ______.

Explain how positive and negative emotions can spread from one individual to a group through the emotional contagion process.

Which of the following is a likely outcome associated with emotional intelligence?

Which of the following is the first stage in the process of increasing emotional intelligence?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters

Exam 3: Emotions and Moods

Roger is interesting in applying concepts of organizational neuroscience. Which of the following is an ethical issue he should be aware of?

Which of the following is a limitation of emotional intelligence?

The shared affective experience of a work group or team is known as ______.

Moods are ______.

Affective climate refers to the affective experience of an organization.

Affective experiences change over time.

Ted works in a call center environment, and he woke up on the "wrong side of the bed" today. Which of the following is this start to the workday likely to affect first?

Mindful coaching is about ______.

Gratefulness is an example of an emotion that may backfire at work.

If leaders create positive emotional contagion ______.

Brittany is able to read other people's emotions and change their reaction to fit the person's expressed emotions. She has ______.

A positive team affective climate has been shown to ______.

Emotions are a relatively new area of OB, but an "affective revolution" has taken place in the field which has led to new implications for ______.

Moods change quickly.

Regulating emotions through affect spin, relabeling, and reappraisal has significant ______.

Affect-driven behaviors are different from judgment-driven behaviors because they ______.

Research has shown that mindfulness training increases ______.

Explain how positive and negative emotions can spread from one individual to a group through the emotional contagion process.

Which of the following is a likely outcome associated with emotional intelligence?

Which of the following is the first stage in the process of increasing emotional intelligence?

What Is Organizational Behavior?

Personality and Person–Environment Fit

Attitudes and Job Satisfaction

Perception, Decision Making, and Problem Solving

Leadership

Power and Politics

Motivation: Core Concepts

Motivation: Applications

Group Processes and Teams

Managing Conflict and Negotiation

Organizational Communication

Diversity and Cross-Cultural Adjustments

Organizational Culture

Leading Change and Stress Management

Filters