Exam 3: Emotions and Moods

Which of the following is defined as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions?

The processes by which individuals influence which emotions they have, when they have them, and how they experience and express these emotions is ______.

Moods are considered ______.

If an employee in a bad mood is told to "fake it until they make it" based on the organization's expectations, it may cause ______.

Research has demonstrated that the contagion of positive emotions is associated with ______.

Intentionally decreasing the intensity of an emotional response to a situation or reinterpreting it in a positive way is ______.

The spread of negative emotions in groups has a "ripple effect," and can cause ______.

Athletes use this term to describe times when they are mindful, focused, and their behavior seems effortless ______.

Omorosa is adept at reading emotions and moods of coworkers and customers. She is demonstrating high levels of ______.

There are a number of reasons why people conceal their hurt emotions, but what these reasons all have in common is ______.

Positive emotions can be contagious.

A study of employees who engaged in surface acting found that mindfulness training reduced ______.

Which of the following is a characteristic of mindlessness?

If Julian spilled hot coffee on himself, he is likely to experience ______.

Affect is structured as emotions and moods.

Mindful meditation has been found to ______.

When individuals differ in the interpretations of emotional events it is called ______.

Describe the value and limitations of emotional intelligence.

Which is directed at a person or situation?

Emotional labor is essential for high performance in certain jobs, but may result in ______.