Question 1

Which of the following statements regarding Deming's quality management views is not true?

Accepted Answer

A)  Costs decrease because of less rework, fewer mistakes and better use of time and materials. 
B)  Productivity improves. 
C)  The number of jobs decreases. 
D)  Market share increases with better quality and prices. 
E)  The company increases profitability and stays in business. 
A)  Costs decrease because of less rework, fewer mistakes and better use of time and materials. 
B)  Productivity improves. 
C)  The number of jobs decreases. 
D)  Market share increases with better quality and prices. 
E)  The company increases profitability and stays in business.

Question 2

Which of the following costs are incurred to assess the quality of the product that has been manufactured or the service that has been provided?

Accepted Answer

A)  prevention costs 
B)  labor costs 
C)  appraisal costs 
D)  internal failure costs 
E)  external failure costs 
A)  prevention costs 
B)  labor costs 
C)  appraisal costs 
D)  internal failure costs 
E)  external failure costs

Question 3

Using JIT, once the supply order contract is signed by the buyer and supplier, further communication is unnecessary.

Accepted Answer

A) True 
 B)False

Question 4

Match each item with the correct statement below.
-detailed statement of projected production quantities for each item in each time period

Accepted Answer

A)  aggregate planning 
B)  just-in-time inventory management 
C)  master production scheduling 
D)  inventory management 
E)  materials requirements planning 
A)  aggregate planning 
B)  just-in-time inventory management 
C)  master production scheduling 
D)  inventory management 
E)  materials requirements planning

Question 5

From a producer perspective, the degree to which the product or service conforms to design specifications is called

Accepted Answer

A)  property. 
B)  technology. 
C)  characteristics. 
D)  goodness. 
E)  quality. 
A)  property. 
B)  technology. 
C)  characteristics. 
D)  goodness. 
E)  quality.

Question 6

According to our textbook, if total quality management is to successfully pervade all levels of an organization, management must develop an organizational __________ in which all workers are committed to the philosophy.

Accepted Answer

A)  culture 
B)  configuration 
C)  control system 
D)  structure 
E)  form 
A)  culture 
B)  configuration 
C)  control system 
D)  structure 
E)  form

Question 7

Production and consumption usually occur simultaneously in manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 8

Operating systems with low variety and high volume have a process orientation.

Accepted Answer

A) True 
 B)False

Question 9

Operating decisions that are made frequently, are capable of being changed, and are directly involved with the scheduling of work activities are called

Accepted Answer

A)  short-term operating and control decisions. 
B)  aggregate planning decisions. 
C)  long-term system design decisions. 
D)  master production scheduling decisions. 
E)  inventory management decisions. 
A)  short-term operating and control decisions. 
B)  aggregate planning decisions. 
C)  long-term system design decisions. 
D)  master production scheduling decisions. 
E)  inventory management decisions.

Question 10

Which of the following is not a distinctive characteristic of a service organization?

Accepted Answer

A)  Outputs lack physical qualities. 
B)  Inventories of finished products cannot be stockpiled. 
C)  Inventories of finished products can be stockpiled. 
D)  Production and consumption are simultaneous. 
E)  Quality is very difficult to access. 
A)  Outputs lack physical qualities. 
B)  Inventories of finished products cannot be stockpiled. 
C)  Inventories of finished products can be stockpiled. 
D)  Production and consumption are simultaneous. 
E)  Quality is very difficult to access.

Question 11

H&R Block, Northwest Airlines, McDonald's and Yahoo! are all examples of manufacturing organizations.

Accepted Answer

A) True 
 B)False

Question 12

A barber shop is a service organization. Four barbers work from 9:00 a.m. to 5:00 p.m., and they try to stay busy seeing customers the whole day but often must sit and wait between clients. This means that

Accepted Answer

A)  service firms typically do not stay in business over ten years. 
B)  if a service organization has excess capacity that goes unused, that service capacity has been lost forever. 
C)  service capacity loses its value over time. 
D)  service firms are typically more hectic to work at and do business with than manufacturing firms. 
E)  time is not as important an issue for service firms compared to manufacturing firms. 
A)  service firms typically do not stay in business over ten years. 
B)  if a service organization has excess capacity that goes unused, that service capacity has been lost forever. 
C)  service capacity loses its value over time. 
D)  service firms are typically more hectic to work at and do business with than manufacturing firms. 
E)  time is not as important an issue for service firms compared to manufacturing firms.

Question 13

Operations management is concerned with the design, planning, and control of the factors that enable us to provide the product or service outputs of the organization.

Accepted Answer

A) True 
 B)False

Question 14

Match each item with the correct statement below.
-decisions that require substantial investments of time, energy, money, and resources

Accepted Answer

A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity 
A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Question 15

Match each item with the correct statement below.
-produces large-scale, unique items

Accepted Answer

A)  repetitive, assembly line, or mass production system 
B)  continuous flow production system 
C)  job shop production system 
D)  project production system 
A)  repetitive, assembly line, or mass production system 
B)  continuous flow production system 
C)  job shop production system 
D)  project production system

Question 16

Match each item with the correct statement below.
-produces a high volume of discrete items

Accepted Answer

A)  repetitive, assembly line, or mass production system 
B)  continuous flow production system 
C)  job shop production system 
D)  project production system 
A)  repetitive, assembly line, or mass production system 
B)  continuous flow production system 
C)  job shop production system 
D)  project production system

Question 17

When the product being made takes the form of discrete, individual units, the system is called a repetitive-production system, assembly-line system, or mass-production system.

Accepted Answer

A) True 
 B)False

Question 18

Systems at the flexible-purpose extreme, which must be able to handle a wide variety of product or customer service demands, will use a product layout.

Accepted Answer

A) True 
 B)False

Question 19

Giraldo replaced his company's old basic point of sale equipment with new equipment that will connect directly to the company's inventory database. Giraldo's focus is

Accepted Answer

A)  productivity improvements through design. 
B)  productivity improvements through empowerment. 
C)  productivity improvement through technology. 
D)  productivity improvements through planning. 
E)  productivity improvements through a diverse workplace. 
A)  productivity improvements through design. 
B)  productivity improvements through empowerment. 
C)  productivity improvement through technology. 
D)  productivity improvements through planning. 
E)  productivity improvements through a diverse workplace.

Question 20

Match each item with the correct statement below.
-a link between more general business planning activities and more specific master planning activities

Accepted Answer

A)  aggregate planning 
B)  just-in-time inventory management 
C)  master production scheduling 
D)  inventory management 
E)  materials requirements planning 
A)  aggregate planning 
B)  just-in-time inventory management 
C)  master production scheduling 
D)  inventory management 
E)  materials requirements planning

Which of the following statements regarding Deming's quality management views is not true?

Which of the following costs are incurred to assess the quality of the product that has been manufactured or the service that has been provided?

Using JIT, once the supply order contract is signed by the buyer and supplier, further communication is unnecessary.

Match each item with the correct statement below. -detailed statement of projected production quantities for each item in each time period

From a producer perspective, the degree to which the product or service conforms to design specifications is called

According to our textbook, if total quality management is to successfully pervade all levels of an organization, management must develop an organizational __________ in which all workers are committed to the philosophy.

Production and consumption usually occur simultaneously in manufacturing organizations.

Operating systems with low variety and high volume have a process orientation.

Operating decisions that are made frequently, are capable of being changed, and are directly involved with the scheduling of work activities are called

Which of the following is not a distinctive characteristic of a service organization?

H&R Block, Northwest Airlines, McDonald's and Yahoo! are all examples of manufacturing organizations.

A barber shop is a service organization. Four barbers work from 9:00 a.m. to 5:00 p.m., and they try to stay busy seeing customers the whole day but often must sit and wait between clients. This means that

Operations management is concerned with the design, planning, and control of the factors that enable us to provide the product or service outputs of the organization.

Match each item with the correct statement below. -decisions that require substantial investments of time, energy, money, and resources

Match each item with the correct statement below. -produces large-scale, unique items

Match each item with the correct statement below. -produces a high volume of discrete items

When the product being made takes the form of discrete, individual units, the system is called a repetitive-production system, assembly-line system, or mass-production system.

Systems at the flexible-purpose extreme, which must be able to handle a wide variety of product or customer service demands, will use a product layout.

Giraldo replaced his company's old basic point of sale equipment with new equipment that will connect directly to the company's inventory database. Giraldo's focus is

Match each item with the correct statement below. -a link between more general business planning activities and more specific master planning activities

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters

Exam 16: Productivity and Quality in Operations

Which of the following statements regarding Deming's quality management views is not true?

Which of the following costs are incurred to assess the quality of the product that has been manufactured or the service that has been provided?

Using JIT, once the supply order contract is signed by the buyer and supplier, further communication is unnecessary.

Match each item with the correct statement below. -detailed statement of projected production quantities for each item in each time period

From a producer perspective, the degree to which the product or service conforms to design specifications is called

According to our textbook, if total quality management is to successfully pervade all levels of an organization, management must develop an organizational __________ in which all workers are committed to the philosophy.

Production and consumption usually occur simultaneously in manufacturing organizations.

Operating systems with low variety and high volume have a process orientation.

Operating decisions that are made frequently, are capable of being changed, and are directly involved with the scheduling of work activities are called

Which of the following is not a distinctive characteristic of a service organization?

H&R Block, Northwest Airlines, McDonald's and Yahoo! are all examples of manufacturing organizations.

A barber shop is a service organization. Four barbers work from 9:00 a.m. to 5:00 p.m., and they try to stay busy seeing customers the whole day but often must sit and wait between clients. This means that

Operations management is concerned with the design, planning, and control of the factors that enable us to provide the product or service outputs of the organization.

Match each item with the correct statement below. -decisions that require substantial investments of time, energy, money, and resources

Match each item with the correct statement below. -produces large-scale, unique items

Match each item with the correct statement below. -produces a high volume of discrete items

When the product being made takes the form of discrete, individual units, the system is called a repetitive-production system, assembly-line system, or mass-production system.

Systems at the flexible-purpose extreme, which must be able to handle a wide variety of product or customer service demands, will use a product layout.

Giraldo replaced his company's old basic point of sale equipment with new equipment that will connect directly to the company's inventory database. Giraldo's focus is

Match each item with the correct statement below. -a link between more general business planning activities and more specific master planning activities

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters