Question 1

Proximity to markets, favorableness of labor climate, and proximity to the parent company's facilities are factors that are considered in

Accepted Answer

A)  facility layout. 
B)  system capacity. 
C)  process selection. 
D)  facility location. 
E)  choice of product or service. 
A)  facility layout. 
B)  system capacity. 
C)  process selection. 
D)  facility location. 
E)  choice of product or service.

Question 2

Match each person with the correct statement below.
-credited with introducing quality control circles; also developed the fishbone diagram

Accepted Answer

A)  W. Edwards Deming 
B)  Joseph Juran 
C)  Armand Feigenbaum 
D)  Philip Crosby 
E)  Kaoru Ishikawa 
A)  W. Edwards Deming 
B)  Joseph Juran 
C)  Armand Feigenbaum 
D)  Philip Crosby 
E)  Kaoru Ishikawa

Question 3

From a consumer perspective, the degree to which the product or service meets the expectations of the customer is called

Accepted Answer

A)  quality. 
B)  technology. 
C)  characteristics. 
D)  goodness. 
E)  property. 
A)  quality. 
B)  technology. 
C)  characteristics. 
D)  goodness. 
E)  property.

Question 4

Before Springs Manufacturing implements a new operating system, two sets of decisions must be made. These sets of decisions pertain to (1) the design of the operating system; and (2) the operating and control decisions necessary to keep the system running in a smooth and efficient manner. At Springs Manufacturing and other firms, these decisions are made by

Accepted Answer

A)  operations managers. 
B)  processing specialists. 
C)  maintenance specialists. 
D)  support managers. 
E)  implementation managers. 
A)  operations managers. 
B)  processing specialists. 
C)  maintenance specialists. 
D)  support managers. 
E)  implementation managers.

Question 5

In general, __________ is a measure of the efficiency of operations, and __________ is a measure of the effectiveness of operations.

Accepted Answer

A)  quality, productiveness 
B)  capability, potency 
C)  efficacy, productiveness 
D)  potency, efficacy 
E)  productivity, quality 
A)  quality, productiveness 
B)  capability, potency 
C)  efficacy, productiveness 
D)  potency, efficacy 
E)  productivity, quality

Question 6

Because the car manufacturing plant's managers wished to virtually eliminate the inventory of auto parts, supplies, and finished automobiles from their Asian facilities, they decided to switch to the use of

Accepted Answer

A)  just-in-time inventory management. 
B)  master production scheduling. 
C)  aggregate planning. 
D)  strategic planning. 
E)  materials requirements planning. 
A)  just-in-time inventory management. 
B)  master production scheduling. 
C)  aggregate planning. 
D)  strategic planning. 
E)  materials requirements planning.

Question 7

The master production schedule is really just a detailed break down of the aggregate schedule.

Accepted Answer

A) True 
 B)False

Question 8

Operations managers must make decisions to ensure that the product or service output of the firm is provided in all of the following ways except

Accepted Answer

A)  with the correct advertising. 
B)  in the amount demanded. 
C)  at the appropriate time. 
D)  with the appropriate quality level. 
E)  in a manner that is compatible with the goals of the organization. 
A)  with the correct advertising. 
B)  in the amount demanded. 
C)  at the appropriate time. 
D)  with the appropriate quality level. 
E)  in a manner that is compatible with the goals of the organization.

Question 9

According to __________, the most effective level of defects is zero defects.

Accepted Answer

A)  W. Edwards Deming 
B)  Kaoru Ishikawa 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Philip Crosby 
A)  W. Edwards Deming 
B)  Kaoru Ishikawa 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Philip Crosby

Question 10

Match each item with the correct statement below.
-the level of product or service output that a system will be able to provide

Accepted Answer

A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity 
A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Question 11

A temporary team formed to solve a special or nonrecurring problem is called a special-purpose team.

Accepted Answer

A) True 
 B)False

Question 12

__________ focuses on the actual measurement of output to see if specifications have been met.

Accepted Answer

A)  Quality assurance 
B)  Statistical process control 
C)  Quality control 
D)  Total quality management 
E)  Throughput control 
A)  Quality assurance 
B)  Statistical process control 
C)  Quality control 
D)  Total quality management 
E)  Throughput control

Question 13

The willingness and speed with which service personnel attend to customers is called

Accepted Answer

A)  conformance. 
B)  responsiveness. 
C)  reliability. 
D)  assurance. 
E)  empathy. 
A)  conformance. 
B)  responsiveness. 
C)  reliability. 
D)  assurance. 
E)  empathy.

Question 14

Diane Jenning's company produces a product that is made in a continuous stream, not in discrete units. This type of production system is called

Accepted Answer

A)  job-shop production. 
B)  assembly-line production. 
C)  project production. 
D)  continuous-flow production. 
E)  service-flow production. 
A)  job-shop production. 
B)  assembly-line production. 
C)  project production. 
D)  continuous-flow production. 
E)  service-flow production.

Question 15

Which of the following is an external customer of Wal-Mart?

Accepted Answer

A)  a supplier 
B)  an employee 
C)  a shopper 
D)  the agency that develops Wal-Mart's ads 
E)  Wal-Mart's creditors 
A)  a supplier 
B)  an employee 
C)  a shopper 
D)  the agency that develops Wal-Mart's ads 
E)  Wal-Mart's creditors

Question 16

Perhaps the most prominent quality philosopher was __________, an American who was considered the father of quality control in Japan.

Accepted Answer

A)  Kaoru Ishikawa 
B)  Joseph Juran 
C)  W. Edwards Deming 
D)  Armand Feigenbaum 
E)  Philip Crosby 
A)  Kaoru Ishikawa 
B)  Joseph Juran 
C)  W. Edwards Deming 
D)  Armand Feigenbaum 
E)  Philip Crosby

Question 17

Another name for a mass-production system is a continuous-flow production system.

Accepted Answer

A) True 
 B)False

Question 18

Changing the process by which a product is manufactured can enhance the productivity.

Accepted Answer

A) True 
 B)False

Question 19

The decisions faced by operations managers can be separated into two broad categories:

Accepted Answer

A)  financial decisions and operating decisions. 
B)  design decisions and operating and control decisions. 
C)  financial decisions and operating and control decisions. 
D)  design decisions and maintenance decisions. 
E)  processing decisions and maintenance decisions. 
A)  financial decisions and operating decisions. 
B)  design decisions and operating and control decisions. 
C)  financial decisions and operating and control decisions. 
D)  design decisions and maintenance decisions. 
E)  processing decisions and maintenance decisions.

Proximity to markets, favorableness of labor climate, and proximity to the parent company's facilities are factors that are considered in

Match each person with the correct statement below. -credited with introducing quality control circles; also developed the fishbone diagram

From a consumer perspective, the degree to which the product or service meets the expectations of the customer is called

In general, is a measure of the efficiency of operations, and is a measure of the effectiveness of operations.

Because the car manufacturing plant's managers wished to virtually eliminate the inventory of auto parts, supplies, and finished automobiles from their Asian facilities, they decided to switch to the use of

The master production schedule is really just a detailed break down of the aggregate schedule.

Operations managers must make decisions to ensure that the product or service output of the firm is provided in all of the following ways except

According to __________, the most effective level of defects is zero defects.

Match each item with the correct statement below. -the level of product or service output that a system will be able to provide

A temporary team formed to solve a special or nonrecurring problem is called a special-purpose team.

__________ focuses on the actual measurement of output to see if specifications have been met.

The willingness and speed with which service personnel attend to customers is called

Diane Jenning's company produces a product that is made in a continuous stream, not in discrete units. This type of production system is called

Which of the following is an external customer of Wal-Mart?

Perhaps the most prominent quality philosopher was __________, an American who was considered the father of quality control in Japan.

Another name for a mass-production system is a continuous-flow production system.

Changing the process by which a product is manufactured can enhance the productivity.

The decisions faced by operations managers can be separated into two broad categories:

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters

Exam 16: Productivity and Quality in Operations

Proximity to markets, favorableness of labor climate, and proximity to the parent company's facilities are factors that are considered in

Match each person with the correct statement below. -credited with introducing quality control circles; also developed the fishbone diagram

From a consumer perspective, the degree to which the product or service meets the expectations of the customer is called

In general, __________ is a measure of the efficiency of operations, and __________ is a measure of the effectiveness of operations.

Because the car manufacturing plant's managers wished to virtually eliminate the inventory of auto parts, supplies, and finished automobiles from their Asian facilities, they decided to switch to the use of

The master production schedule is really just a detailed break down of the aggregate schedule.

Operations managers must make decisions to ensure that the product or service output of the firm is provided in all of the following ways except

According to __________, the most effective level of defects is zero defects.

Match each item with the correct statement below. -the level of product or service output that a system will be able to provide

A temporary team formed to solve a special or nonrecurring problem is called a special-purpose team.

__________ focuses on the actual measurement of output to see if specifications have been met.

The willingness and speed with which service personnel attend to customers is called

Diane Jenning's company produces a product that is made in a continuous stream, not in discrete units. This type of production system is called

Which of the following is an external customer of Wal-Mart?

Perhaps the most prominent quality philosopher was __________, an American who was considered the father of quality control in Japan.

Another name for a mass-production system is a continuous-flow production system.

Changing the process by which a product is manufactured can enhance the productivity.

The decisions faced by operations managers can be separated into two broad categories:

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters

In general, is a measure of the efficiency of operations, and is a measure of the effectiveness of operations.