Exam 16: Productivity and Quality in Operations

Bill and Jim were trying to decide where to eat. Bill suggested Lou's BBQ, but Jim said he had heard the service was terrible and the quality of the food was not consistent. Jim's comment is an example of __________ for Lou's BBQ.

Match each item with the correct statement below. -decisions that are made frequently, are quite capable of being changed, and in many cases are directly involved with the scheduling of work activities

Productivity is easier to assess in manufactured products.

Joseph Juran's quality trilogy includes

Quality assurance focuses on any activity that impacts upon the maintenance of quality at the desired level.

Lot-sizing and lot-timing refer to the replenishment amount and time period (when to replenish) of inventory items.

The output of manufacturing will always be a physical product-something that can be touched, measured, weighed, or otherwise examined.

A software tool used to integrate and coordinate all areas of an organization is called an enterprise resource planning system.

Any increase in the numerator or decrease in the denominator of the productivity equation will result in a productivity increase.

Master production schedules typically employ weekly time periods.

Joseph Juran's research in quality management revealed that more than 80 percent of quality defects are caused by factors controllable by workers.

It is important that manufacturing plants be near the locations where the product is sold.

A central theme of the total quality management approach is that __________ employees should be brought into the decision-making and problem-solving process.

Bates Manufacturing produces hand held staplers. Bates production system is

McDonald's is an example of a custom service system.

Any costs incurred by an organization because of poor quality is referred to as cost of quality.

The philosophy that "quality is free was introduced by

The end user or ultimate consumer who purchases the product or service output of the organization is called an external customer.

Match each item with the correct statement below. -focuses on any activity that influences the maintenance of quality at the desired level

A fundamental principle of total quality management is that everyone in an organization should be focused on making continuous improvement. The process of continuous improvement is referred to as