Exam 16: Productivity and Quality in Operations

Avondale Shipyards is responsible for a variety of large commercial and defense shipbuilding. These projects produce extremely large ships that each are tailor-made by hundreds of workers to meet certain specifications. Some ships can take up to three years to construct. This process represents which of the following?

Match each item with the correct statement below. -a configuration used for large or bulky items that remain stationary in the manufacturing process

Peggy Jones is a typical consumer who shops for her family on a weekly basis. From Peggy's perspective, quality can be defined as

Match each item with the correct statement below. -the process of controlling items in inventory

Work teams that meet regularly to identify, analyze, and solve problems related to their work areas are called special-purpose teams.

In total quality management terms, the next worker or next department in a process that uses the output of a prior stage is called a/an

Who should be involved in the aggregate planning process? Should it include the general managers and the operations managers of the firms, or should managers from the other functional areas be involved as well?

According to Juran, quality __________ involves linking product and service design with process design to achieve the quality characteristics desired.

Quality control refers to the actual measurement and assessment of output to determine whether specifications were met.

Match each person with the correct statement below. -revealed that more than 80 percent of quality defects are caused by factors controllable by management

Customers who purchase the product or service output of the organization are called internal customers.

Many management initiatives, such as total quality management, reengineering, and just-in-time inventory management are embraced by managers with fanfare and passion, but are soon forgotten when the newness of the idea wears off and/or the initiative proves to be ineffective. This raises an interesting question. If a manager really believes that a particular initiative (such as just-in-time inventory management) is critical for the future of his or her firm, how can the initiative be implemented without employees believing that it is just another "management fad"?

The process of comparing a company's own products to the industry leader is referred to as kaizen.

There are both long-term and short-term operational decisions.

Match each item with the correct statement below. -produces small quantities of a wide variety of specialized items

Armand Feigenbaum is credited with introducing the concept of total quality control and developing the quality cost categories described in our textbook.

As a shift manager for Starlite, Nicole makes decisions all day long, sometimes adding to or changing a decision made earlier in the shift. Many of the decisions are directly involved with the scheduling of work activities. These types of decisions are called

Productivity is a measure of the efficiency with which a firm performs the transformation process.

Total quality management focuses on managing the entire organization in a manner that allows it to excel in the delivery of a product or service that meets customer needs.

__________, which measures the relationship between inputs and outputs is __________ to measure in manufacturing situations.