Exam 16: Productivity and Quality in Operations

Northern States Power builds a new power generating facility about once every seven years. Each new facility is a major decision, because the facilities require substantial investments of time, energy, money, and resources, and commit the company to a certain configuration (that is, an arrangement of buildings and equipment) for many years. According to our textbook, the decision to build this type of facility is referred to as a/an

Which of the following is primarily a manufacturing organization?

A Miller brewery (making beer) is an example of a continuous-flow production system.

Match each item with the correct statement below. -a configuration set for a specific purpose, with all product or service demands essentially identical

Software that is designed to organize and manage business processes by sharing information across all functional areas of an organization is referred to as

Lee Chang has just received a very large order from Petsmart for exotic animal cages. Mr. Chang is concerned that his company will not be able to produce enough cages in the time limit allowed. Mr. Chang is concerned with

Sarah Williams is currently making rough production and labor scheduling decisions that she hopes will set the tone for the overall level of operations in her company during the year. This type of decisions is called

Match each person with the correct statement below. -perhaps the most prominent quality philosopher; an American considered to be the father of quality control in Japan

A project production system would be appropriate for use at a McDonald's restaurant for the daily preparation of its products.

To make a viable product/service decision, interaction with the marketing department will be needed.

Systems at the flexible-purpose extreme, which must be able to handle a wide variety of product or customer-service demands, will use a process layout.

Systems at the flexible-purpose extreme, which must handle a wide variety of product or customer service demands, will use a

Two fundamental decisions must be made with respect to the replenishment of any item maintained in inventory. First, how many should be ordered? And second, when should they be ordered? These decisions are referred to as __________ and __________ decisions.

The decisions regarding system capacity will determine the level of product or service output that the system will be able to provide.

Frank Eastman, a supervisor at Universal Landscape, has the responsibility to compute the actual measure of output to see if specifications have been met. Mr. Eastman is responsible for

Manufacturing capacity is often described as being time perishable. This means that if a manufacturing organization has excess capacity that goes unused, that manufacturing capacity has been lost forever.

Philip Crosby introduced the concept that "quality is free."

Realizing that they were early in the production phase of a new office building downtown, the architects' main purpose was to simply provide a broad production, inventory, and human resource schedule to the office building's owners for their approval. This type of planning is generally considered

Any costs that a company incurs because it has produced less than perfect quality output, or costs that it incurs to prevent less than perfect quality output, are referred to as costs of

A work team that meets regularly to identify, analyze, and solve problems related to its work area is called a/an