Exam 16: Productivity and Quality in Operations

Match each item with the correct statement below. -a philosophy that advocates eliminating waste, solving problems, and striving for continual improvements in operations

Operations managers must make decisions to ensure that the firm's product or service output happens 1) in the amount demanded, 2) at the right time, 3) with the chosen quality level, and 4) in a manner compatible with the organization's goals.

Jane Collins is responsible for overseeing the entire system of policies, procedures, and guidelines that her organization has established to achieve and maintain quality. Jane is responsible for

Quality can be defined as the degree to which a product or service is considered to be luxurious.

In a manufacturing plant, a wrench used for equipment maintenance is part of the supplies inventory.

__________ is credited with introducing quality control circles.

Every time Suzanne took her auto in for servicing, she was appalled at the appearance of the waiting room. The floor never looked clean. There were stains where previous customers had spilt coffee and soda on the chairs. There were always old newspapers and magazines scattered on the furniture and floor. She often thought that she didn't even want to sit or be in the waiting room. Suzanne is concerned with the repair company's __________.

The process of comparing a company's own products against the industry leader is referred to as benchmarking.

In order to win a road construction contract bid from the city, Boh Brothers, Inc. needed to submit with their application a/n __________ detailing exactly how many miles of road they would be able to construct and when each road was to be completed.

Quality is a measure of operational effectiveness.

The field of management that is concerned with the design, planning, and control of the factors that enable an organization to provide the products or service outputs of that organization is referred to as

In trying to assess its overall costs, the NoWobble Chair Company should include estimates of the costs to scrap defective chairs or rework the chairs that don't have to be scrapped but weren't perfect. These costs are referred to as the

Just-in-time inventory management is an overall manufacturing philosophy that advocates eliminating waste, solving problems, and striving for continual improvement in operations.

When the items to be made require small to moderate amounts of resources and time, the system is called a/an

Meagan Smith is a member of a group of employees pulled from different departments in an attempt to solve a nonrecurring problem. Meagan is a member of a/an

When a product is made in a continuous stream, rather than in discrete units, the system is called a continuous-flow production system.

Which of the following is primarily a service organization?

Match each person with the correct statement below. -credited with introducing the concept of total quality control and developing the quality cost categories described in our textbook

Match each item with the correct statement below. -produces high volume of output that flows in a continuous stream

The basic approach of __________ requires that lot-sizing and lot-timing decisions be made first for the finished product so that sufficient finished products will be available to support the master production schedule.