Question 1

The __________ is a detailed statement of projected production quantities for each item in each time period.

Accepted Answer

A)  throughput production schedule 
B)  materials management schedule 
C)  inventory management schedule 
D)  aggregate production schedule 
E)  master production schedule 
A)  throughput production schedule 
B)  materials management schedule 
C)  inventory management schedule 
D)  aggregate production schedule 
E)  master production schedule

Question 2

Which of the following is a distinctive characteristic of a service organization?

Accepted Answer

A)  Quality is relatively easy to access. 
B)  Production and consumption are not simultaneous. 
C)  Inventories of finished products can be stockpiled. 
D)  Output is physical. 
E)  Production and consumption are simultaneous. 
A)  Quality is relatively easy to access. 
B)  Production and consumption are not simultaneous. 
C)  Inventories of finished products can be stockpiled. 
D)  Output is physical. 
E)  Production and consumption are simultaneous.

Question 3

As a consultant to Community Coffee, Brett Evans must make a recommendation to Community Coffee's management as to where in Houston the company should open its new coffee house. Brett is a participant in which of the following?

Accepted Answer

A)  product or system design 
B)  system capacity 
C)  process selection 
D)  facility location 
E)  choice of product or service 
A)  product or system design 
B)  system capacity 
C)  process selection 
D)  facility location 
E)  choice of product or service

Question 4

Steven belongs to a small group of supervisors and employees from the same work area who meet regularly to identify, analyze, and solve production and quality problems. This type of group is called a/an

Accepted Answer

A)  special-purpose team. 
B)  committee. 
C)  quality circle. 
D)  board of directors. 
E)  management advisory board. 
A)  special-purpose team. 
B)  committee. 
C)  quality circle. 
D)  board of directors. 
E)  management advisory board.

Question 5

Conformance reflects the degree to which the product meets the specifications set by the product designer.

Accepted Answer

A) True 
 B)False

Question 6

The term "unit production is often used to signify systems that manufacture

Accepted Answer

A)  standardized products. 
B)  only a single unit of a particular item. 
C)  products in a continuous stream. 
D)  many different types of items. 
E)  large batches of units of discrete items. 
A)  standardized products. 
B)  only a single unit of a particular item. 
C)  products in a continuous stream. 
D)  many different types of items. 
E)  large batches of units of discrete items.

Question 7

Johnson Products is planning to open a new regional office. The factors it should consider in a host community are (1) favorableness of labor climate, (2) proximity to markets, (3) quality of life, (4) proximity to suppliers and resources, and (5) proximity to the parent company facilities. These factors are all important to __________.

Accepted Answer

A)  facility layout 
B)  process selection 
C)  facility location 
D)  system capacity 
E)  product or service design 
A)  facility layout 
B)  process selection 
C)  facility location 
D)  system capacity 
E)  product or service design

Question 8

Perhaps the most prominent quality philosopher was W. Edwards Deming, an American who was considered the father of quality control in Japan.

Accepted Answer

A) True 
 B)False

Question 9

Match each item with the correct statement below.
-the selection of a geographic site on which to establish the organization's operations

Accepted Answer

A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity 
A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Question 10

A consumer who purchases the product or service output of an organization is referred to as a/an

Accepted Answer

A)  competitive customer. 
B)  external customer. 
C)  internal customer. 
D)  inward customer. 
E)  outward customer. 
A)  competitive customer. 
B)  external customer. 
C)  internal customer. 
D)  inward customer. 
E)  outward customer.

Question 11

Ely Comerio is faced with a major investment decision. She must determine the number of facilities to be built, the size of each facility, their individual capabilities, and the amount and type of equipment to be purchased. Ely is faced with which of the following areas of operations management decision-making?

Accepted Answer

A)  facility layout 
B)  process selection 
C)  system capacity 
D)  product or service design 
E)  choice of product or service 
A)  facility layout 
B)  process selection 
C)  system capacity 
D)  product or service design 
E)  choice of product or service

Question 12

Connie Slater is a shift manager at a Goodyear Tire factory in Ohio. At the beginning of each shift, the first thing she does is consult the __________, which is a detailed statement of the projected production quantities for each item that will be made during her shift.

Accepted Answer

A)  aggregate plan 
B)  master production schedule 
C)  aggregate demand schedule 
D)  materials requirements schedule 
E)  just-in-time schedule 
A)  aggregate plan 
B)  master production schedule 
C)  aggregate demand schedule 
D)  materials requirements schedule 
E)  just-in-time schedule

Question 13

A temporary team assigned to solve a special or nonrecurring problem is referred to as a/an

Accepted Answer

A)  planning team. 
B)  quality circle. 
C)  quality assurance team. 
D)  special-quality team. 
E)  special-purpose team. 
A)  planning team. 
B)  quality circle. 
C)  quality assurance team. 
D)  special-quality team. 
E)  special-purpose team.

Question 14

Match each item with the correct statement below.
-a detailed statement of projected production quantities for each item in each time period

Accepted Answer

A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity 
A)  long-term system design decisions 
B)  process layout 
C)  product layout 
D)  hybrid layout 
E)  fixed position layout
F) short-term operating and control decisions
G) aggregate planning
H) master production schedule
I) just-in-time
J) facility location
K) system capacity

Question 15

Systems at the specific-purpose extreme, in which all products or services are essentially the same, will use a process layout.

Accepted Answer

A) True 
 B)False

Question 16

Internal failure costs include the costs associated with customer complaints, warranty claims, and product liability suits.

Accepted Answer

A) True 
 B)False

Question 17

In his job at Micron Electronics, Tony Billings is responsible for taking corrective actions when the company's standards are not being met. Tony is responsible for

Accepted Answer

A)  quality security. 
B)  total quality management. 
C)  quality assurance. 
D)  quality guaranty. 
E)  quality control. 
A)  quality security. 
B)  total quality management. 
C)  quality assurance. 
D)  quality guaranty. 
E)  quality control.

Question 18

From a manufacturing standpoint, the development of a product involves a sequence of steps. Which of the following is not one of these steps?

Accepted Answer

A)  development of make-versus-buy choices 
B)  selection of production methods 
C)  development of a preliminary design or prototype 
D)  development of product marketing techniques 
E)  development of a concept 
A)  development of make-versus-buy choices 
B)  selection of production methods 
C)  development of a preliminary design or prototype 
D)  development of product marketing techniques 
E)  development of a concept

Question 19

For years, American manufacturing firms attempted to ensure the quality of their products by inspecting the final product to screen for defects. Why is this technique no longer as popular as it once was? What has replaced it?

Accepted Answer

There are at least three reasons that th

Question 20

In many organizations, the design, planning, and control of the factors that enable the firm to provide high quality products is of critical importance. These factors are collectively referred to as

Accepted Answer

A)  systems management. 
B)  technical management. 
C)  operations management. 
D)  throughput management. 
E)  hierarchical management. 
A)  systems management. 
B)  technical management. 
C)  operations management. 
D)  throughput management. 
E)  hierarchical management.

The __________ is a detailed statement of projected production quantities for each item in each time period.

Which of the following is a distinctive characteristic of a service organization?

As a consultant to Community Coffee, Brett Evans must make a recommendation to Community Coffee's management as to where in Houston the company should open its new coffee house. Brett is a participant in which of the following?

Steven belongs to a small group of supervisors and employees from the same work area who meet regularly to identify, analyze, and solve production and quality problems. This type of group is called a/an

Conformance reflects the degree to which the product meets the specifications set by the product designer.

The term "unit production is often used to signify systems that manufacture

Perhaps the most prominent quality philosopher was W. Edwards Deming, an American who was considered the father of quality control in Japan.

Match each item with the correct statement below. -the selection of a geographic site on which to establish the organization's operations

A consumer who purchases the product or service output of an organization is referred to as a/an

Connie Slater is a shift manager at a Goodyear Tire factory in Ohio. At the beginning of each shift, the first thing she does is consult the __________, which is a detailed statement of the projected production quantities for each item that will be made during her shift.

A temporary team assigned to solve a special or nonrecurring problem is referred to as a/an

Match each item with the correct statement below. -a detailed statement of projected production quantities for each item in each time period

Systems at the specific-purpose extreme, in which all products or services are essentially the same, will use a process layout.

Internal failure costs include the costs associated with customer complaints, warranty claims, and product liability suits.

In his job at Micron Electronics, Tony Billings is responsible for taking corrective actions when the company's standards are not being met. Tony is responsible for

From a manufacturing standpoint, the development of a product involves a sequence of steps. Which of the following is not one of these steps?

For years, American manufacturing firms attempted to ensure the quality of their products by inspecting the final product to screen for defects. Why is this technique no longer as popular as it once was? What has replaced it?

In many organizations, the design, planning, and control of the factors that enable the firm to provide high quality products is of critical importance. These factors are collectively referred to as

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters

Exam 16: Productivity and Quality in Operations

The __________ is a detailed statement of projected production quantities for each item in each time period.

Which of the following is a distinctive characteristic of a service organization?

As a consultant to Community Coffee, Brett Evans must make a recommendation to Community Coffee's management as to where in Houston the company should open its new coffee house. Brett is a participant in which of the following?

Steven belongs to a small group of supervisors and employees from the same work area who meet regularly to identify, analyze, and solve production and quality problems. This type of group is called a/an

Conformance reflects the degree to which the product meets the specifications set by the product designer.

The term "unit production is often used to signify systems that manufacture

Perhaps the most prominent quality philosopher was W. Edwards Deming, an American who was considered the father of quality control in Japan.

Match each item with the correct statement below. -the selection of a geographic site on which to establish the organization's operations

A consumer who purchases the product or service output of an organization is referred to as a/an

Connie Slater is a shift manager at a Goodyear Tire factory in Ohio. At the beginning of each shift, the first thing she does is consult the __________, which is a detailed statement of the projected production quantities for each item that will be made during her shift.

A temporary team assigned to solve a special or nonrecurring problem is referred to as a/an

Match each item with the correct statement below. -a detailed statement of projected production quantities for each item in each time period

Systems at the specific-purpose extreme, in which all products or services are essentially the same, will use a process layout.

Internal failure costs include the costs associated with customer complaints, warranty claims, and product liability suits.

In his job at Micron Electronics, Tony Billings is responsible for taking corrective actions when the company's standards are not being met. Tony is responsible for

From a manufacturing standpoint, the development of a product involves a sequence of steps. Which of the following is not one of these steps?

For years, American manufacturing firms attempted to ensure the quality of their products by inspecting the final product to screen for defects. Why is this technique no longer as popular as it once was? What has replaced it?

In many organizations, the design, planning, and control of the factors that enable the firm to provide high quality products is of critical importance. These factors are collectively referred to as

Management and Managers

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Information Technology and Control

Filters