Exam 1: Management and Managers

In order to be __________ an airport must have an appropriate mix of retail units such as restaurants, bars, magazine and book stores, clothing stores, and souvenir stores.

Jeri regularly asks her workers to report problems with their equipment, which she tracks to determine the effectiveness of the equipment. Jeri is performing a __________ role.

A manager who is responsible for several different work groups, each working on a different task, is referred to as a

When designing the new department of Technology Transfer at the medical school, Nicole Baute made sure that it was structured in light of its strategic and operational goals and that the office and its staff would be responsive to changes in the medical environment. Nicole's actions can best be described as __________ the new department.

Top managers must have the ability to look at the organization as a whole and understand how separate work groups and departments relate to and affect each other. This ability requires strength in the area of

Due to its obvious importance to organizations, intellectual capital is readily accounted for in most company's financial statements.

Whether a manager works for a large company such as General Motors or Ford, or a small company that employs only ten people, the four functions of management remain the same. These functions are

The student government president at your college must often determine what projects/programs the association would like to accomplish during his/her administration. The president must then decide who will do these tasks and how they will be managed and coordinated. The president in this situation is practicing which of the following functions of management?

The managerial function that involves determining the tasks to be done, who will do them, and how those tasks will be managed and controlled is called

Match each term with the correct statement below. -supervise the individuals who are directly responsible for producing the organization's product or delivering its service

__________ is defined as using the fewest inputs to generate a given output.

Leading effectively produces financial results for a company.

Control includes monitoring performance, identifying deviations between planned and actual results, and taking corrective actions if necessary.

The three informational roles played by a manager are

Using the fewest inputs to generate a given output is called effectiveness.

At Pitney Bowes, a very important managerial function is monitoring the business environment. Which level of management in a business organization is typically the most heavily involved in this activity?

The four decisional roles played by a manager are

Match each term with the correct statement below. -provide the strategic direction for the organization

Match each term with the correct statement below. -continually scan the internal and external environments of their organizations for useful information

Effectiveness is achieved when the organization achieves appropriate goals.