Exam 1: Management and Managers

When Albert Zimmerman, the CEO of Allstar Appliances, performs duties on behalf of his firm that are primarily ceremonial in nature, he is performing an interpersonal role as a manager.

Individuals in firms who carry titles such as department head, product manager, or marketing manager are __________ managers.

As manager of a small business, Matthew Domas must often determine which projects will receive funding for the coming year. When acting in this role, Mr. Domas is performing his

When the CEO of TRW acts as a liaison between his company and an outside constituent, he is fulfilling one of his interpersonal roles of a manager.

Which of the following is not a characteristic of a functional manager?

The three interpersonal roles played by a manager are

As an assistant manager at McDonald's, Mark manages several part-time teenage workers. Mark uses his __________ skills to plan their weekly schedules. His __________ skills are used when interacting with these workers and customers; and, his __________ skills are used to manage the kitchen and service area during his shift.

Match each term with the correct statement below. -working with employees to ensure that organizational goals are met

Bill managers the customer service desk at Sears. At least once or twice every day he must help one of his workers deal with an annoying, unhappy customer. In dealing with the unhappy customer, Bill is performing his

Downtown Delivery is a small courier firm employing between five and seven drivers who make pick-ups and deliveries seven days a week. Its owner and founder, Tony Licciardi, is concerned with fluctuating fuel prices and decides to purchase cars for his fleet that each exceed 35 miles per gallon. The best means to characterize Tony's decision would be which of the following basic management terms?

Before planning can take place, the situation must be analyzed and understood.

Conceptual skills include the ability to analyze complex situations.

Discuss the major differences between functional and general managers. What are the different skills sets needed for functional and general managers?

Depending on the nature of the information, disseminators may also withhold information from workgroup members.

Only top level managers, such as chief executive officer and president, need conceptual skills because they do most of the planning.

__________ managers are responsible for a work group that is segmented according to function, while __________ managers oversee several different departments that are responsible for different tasks.

When an organization lays-off workers, especially if those workers have longevity at the organization, the layoff creates a loss of

Fremont Labs is a biotechnology company in a very fast-paced industry. As a result, the company needs visionary managers who are capable of empowering employees in a manner that transforms visions into reality. Fremont Labs need managers who are very strong in the __________ function of management.

The heterogeneity of the population and workforce is referred to as

Effective leaders have vision, are able to share that vision with employees, and empower and influence their employees to make the vision a reality.