Question 1

The Internet has increased the bargaining power of consumers by providing them with information about products and all the different brands of those products.

Accepted Answer

A) True 
 B)False

Question 2

Customer capital is concerned only with the relationship between a firm and its customers.

Accepted Answer

A) True 
 B)False

Question 3

Match each term with the correct statement below.
-cope with conflict and problems

Accepted Answer

A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders 
A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders

Question 4

Which skill type is the most important for top managers?

Accepted Answer

A)  human 
B)  developmental 
C)  conceptual 
D)  technical 
E)  mechanical 
A)  human 
B)  developmental 
C)  conceptual 
D)  technical 
E)  mechanical

Question 5

General managers are responsible for ensuring that several functions, or parts of the organization work together effectively.

Accepted Answer

A) True 
 B)False

Question 6

Imagine that you are a manager of a mutual fund where you are held responsible to your shareholders. The shareholders are most concerned with the effectiveness of your decisions and thus you respond accordingly. This would be most evident in which of the following?

Accepted Answer

A)  maximizing shareholder wealth with your investments 
B)  being first to purchase risky stocks 
C)  purchasing only safe blue chip stocks to avoid any risks 
D)  hiring the brightest people 
E)  buying stocks at the cheapest price available 
A)  maximizing shareholder wealth with your investments 
B)  being first to purchase risky stocks 
C)  purchasing only safe blue chip stocks to avoid any risks 
D)  hiring the brightest people 
E)  buying stocks at the cheapest price available

Question 7

Match each term with the correct statement below.
-doing the right things

Accepted Answer

A)  effectiveness 
B)  planning 
C)  efficiency 
D)  controlling 
E)  organizing
F) leading 
A)  effectiveness 
B)  planning 
C)  efficiency 
D)  controlling 
E)  organizing
F) leading

Question 8

Match each term with the correct statement below.
-the ability to work effectively with others

Accepted Answer

A)  technical skills 
B)  human skills 
C)  conceptual skills 
A)  technical skills 
B)  human skills 
C)  conceptual skills

Question 9

Match each term with the correct statement below.
-communicate information to individuals outside their units and organizations

Accepted Answer

A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders 
A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders

Question 10

The informational roles assumed by managers are monitor, disseminator, and negotiator.

Accepted Answer

A) True 
 B)False

Question 11

Match each term with the correct statement below.
-setting goals and defining the actions necessary to achieve those goals

Accepted Answer

A)  effectiveness 
B)  planning 
C)  efficiency 
D)  controlling 
E)  organizing
F) leading 
A)  effectiveness 
B)  planning 
C)  efficiency 
D)  controlling 
E)  organizing
F) leading

Question 12

Which of the following is not a characteristic of a general manager?

Accepted Answer

A)  having a background similar to the people whom he or she manages 
B)  managing several different departments 
C)  having technical skills that may not be as strong as the skills of his or her employees 
D)  coordinating and integrating the work of diverse groups of people 
E)  being responsible for ensuring that many parts of a firm function together effectively 
A)  having a background similar to the people whom he or she manages 
B)  managing several different departments 
C)  having technical skills that may not be as strong as the skills of his or her employees 
D)  coordinating and integrating the work of diverse groups of people 
E)  being responsible for ensuring that many parts of a firm function together effectively

Question 13

Match each term with the correct statement below.
-determine which projects will receive organizational resources

Accepted Answer

A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders 
A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders

Question 14

Control is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals.

Accepted Answer

A) True 
 B)False

Question 15

Issues of organizational culture and human resource management are key parts of the management function of planning.

Accepted Answer

A) True 
 B)False

Question 16

Airlines such as Continental, United, and Delta operate with very narrow profit margins. As a result, these companies try hard to use the fewest inputs (jet fuel, maintenance hours, ticket agents etc.) to generate a given output. This information tells us that __________ is a critical managerial issue at major airlines.

Accepted Answer

A)  effectiveness 
B)  proficiency 
C)  potency 
D)  efficiency 
E)  goal setting 
A)  effectiveness 
B)  proficiency 
C)  potency 
D)  efficiency 
E)  goal setting

Question 17

Using the fewest inputs to generate a given output is called

Accepted Answer

A)  efficiency. 
B)  control. 
C)  goal attainment. 
D)  effectiveness. 
E)  planning. 
A)  efficiency. 
B)  control. 
C)  goal attainment. 
D)  effectiveness. 
E)  planning.

Question 18

Match each term with the correct statement below.
-work with and through their employees to ensure organizational goals are met

Accepted Answer

A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders 
A)  spokespersons 
B)  entrepreneurs 
C)  figureheads 
D)  resource allocators 
E)  monitors
F) disturbance handlers
G) leaders

Question 19

Patricia Tailor, the CEO of Coastal Software, just returned from a two-day management seminar. The seminar stressed that fact that it is very important for managers to set goals and define the actions necessary to achieve those goals. Patricia thought about this information in the context of management and correctly concluded that goal-setting is part of the __________ function of management.

Accepted Answer

A)  directing 
B)  planning 
C)  controlling 
D)  leading 
E)  organizing 
A)  directing 
B)  planning 
C)  controlling 
D)  leading 
E)  organizing

Question 20

Match each term with the correct statement below.
-supervise first-line managers or staff departments

Accepted Answer

A)  first-line managers 
B)  middle managers 
C)  top managers 
A)  first-line managers 
B)  middle managers 
C)  top managers

The Internet has increased the bargaining power of consumers by providing them with information about products and all the different brands of those products.

Customer capital is concerned only with the relationship between a firm and its customers.

Match each term with the correct statement below. -cope with conflict and problems

Which skill type is the most important for top managers?

General managers are responsible for ensuring that several functions, or parts of the organization work together effectively.

Imagine that you are a manager of a mutual fund where you are held responsible to your shareholders. The shareholders are most concerned with the effectiveness of your decisions and thus you respond accordingly. This would be most evident in which of the following?

Match each term with the correct statement below. -doing the right things

Match each term with the correct statement below. -the ability to work effectively with others

Match each term with the correct statement below. -communicate information to individuals outside their units and organizations

The informational roles assumed by managers are monitor, disseminator, and negotiator.

Match each term with the correct statement below. -setting goals and defining the actions necessary to achieve those goals

Which of the following is not a characteristic of a general manager?

Match each term with the correct statement below. -determine which projects will receive organizational resources

Control is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals.

Issues of organizational culture and human resource management are key parts of the management function of planning.

Using the fewest inputs to generate a given output is called

Match each term with the correct statement below. -work with and through their employees to ensure organizational goals are met

Match each term with the correct statement below. -supervise first-line managers or staff departments

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters

Exam 1: Management and Managers

The Internet has increased the bargaining power of consumers by providing them with information about products and all the different brands of those products.

Customer capital is concerned only with the relationship between a firm and its customers.

Match each term with the correct statement below. -cope with conflict and problems

Which skill type is the most important for top managers?

General managers are responsible for ensuring that several functions, or parts of the organization work together effectively.

Imagine that you are a manager of a mutual fund where you are held responsible to your shareholders. The shareholders are most concerned with the effectiveness of your decisions and thus you respond accordingly. This would be most evident in which of the following?

Match each term with the correct statement below. -doing the right things

Match each term with the correct statement below. -the ability to work effectively with others

Match each term with the correct statement below. -communicate information to individuals outside their units and organizations

The informational roles assumed by managers are monitor, disseminator, and negotiator.

Match each term with the correct statement below. -setting goals and defining the actions necessary to achieve those goals

Which of the following is not a characteristic of a general manager?

Match each term with the correct statement below. -determine which projects will receive organizational resources

Control is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals.

Issues of organizational culture and human resource management are key parts of the management function of planning.

Using the fewest inputs to generate a given output is called

Match each term with the correct statement below. -work with and through their employees to ensure organizational goals are met

Match each term with the correct statement below. -supervise first-line managers or staff departments

Evolution of Management Thought

Social Responsibility and Ethics

Strategic Management and Planning in a Global Environment

Planning in the Contemporary Organization

Managerial Decision Making

Organizing for Effectiveness and Efficiency

Organizational Design

Strategic Human Resource Management

Organizational Culture and Change

Communicating Effectively Within Diverse Organizations

Leading in a Dynamic Environment

Exploring Individual Differences and Team Dynamics

Motivating Organizational Members

Organizational Control in a Complex Business Environment

Productivity and Quality in Operations

Information Technology and Control

Filters