Exam 1: Management and Managers

Achieving the appropriate goals by "doing the right thing is referred to as

Human capital refers to the cumulative skills and knowledge of an organization.

As Jed's Auto Supply grew from one store to ten stores he hired a few assistant managers; but, in reality he remained the manager in charge of all the employees and units. After he bought another company's stores, so that his company grew to fifty retail units, he realized that he would have to create new lines of authority and responsibility, as he couldn't manage everything and everyone by himself. This is an example of

The Internet and information technology have changed how organizations conduct business because the technology has the ability to provide: instant feedback; linkages between organizations, their suppliers and customers; and,

As members of Congress, Representatives work with both their colleagues in the Congress and their constituents back in their home states. They must be politically sensitive to important issues so that they can develop relationships between both parties. In this capacity, Representatives are performing which of the following roles?

Individuals in firms who carry titles such as production supervisor, line manager, section chief, or account manager are __________ managers.

The primary objective of __________ managers is to ensure that the products or services of their organizations are delivered to the customer on a day-to-day basis.

Organizing involves determining the tasks to be done, who will do them, and how those tasks will be managed and coordinated.

Planning includes setting goals and defining the actions necessary to achieve those goals considering the situation.

Managers often differ with regard to both the scope of their responsibilities and their level within the vertical structure of the organization.

Leading includes motivating and directing the members of the organization so that they contribute to the achievement of the goals of the organization.

When the CEO of American Express makes a speech extolling his company's mission, he is fulfilling one of his interpersonal roles as a manager.

Management is defined as

Suppose that you are the marketing manager for a division of Intel. According to our textbook, you would be considered a __________ manager at Intel.

According to Mintzberg, managerial behavior falls into three categories of roles:

Which skill type is the most important for first-line managers?

General managers often have backgrounds similar to the people they manage.

Match each term with the correct statement below. -determining which tasks need to be done, who will do them and how those tasks will be coordinated

Which of the following terms refers to the accumulated knowledge and know-how of the company represented by the company's patents, trademarks, and copyrights, proprietary databases, and systems?

In her managerial role of __________ for the Mayor's office, Marie-Luise often must communicate information to constituents and members of the press.