Exam 1: Management and Managers

Match each term with the correct statement below. -perform certain duties that are primarily ceremonial in nature

After receiving several complaints from customers regarding the slow service in his restaurant, Jonathan hired two new servers and an additional kitchen worker. The food preparation has improved and the customers receive much better service than before. With his new hires, Jonathan has improved the __________ of his restaurant.

In his job, Paul Ashland spends a considerable amount of time planning and allocating resources, coordinating interdependent groups, and managing group performance. Based on this description, we can conclude that Paul is most likely a __________ manager in his organization.

In attempting to motivate his employees, Mr. Partridge told them of his vision for the company. He also explained how he was empowering them to help make his vision a reality. Mr. Partridge was performing the __________ function of management.

In order to finance his start-up company, entrepreneur Don Waters created a business plan that explained his goals, what needed to be done to achieve those goals, exactly what results he expected, and how he planned to measure those results. Now that he has the funds and is operating his business he constantly refers to the business plan to monitor his progress and correct deviations he might find. This important management function is referred to as

Consistent with their linking function, top-level managers are most involved in three basic activities: planing and allocating resources, coordinating interdependent groups, and managing work group performance.

Match each term with the correct statement below. -the ability to analyze complex situations and respond effectively to the challenges faced by the organization

As a manager of her own small business, Tyler Seilhan continually scans both the internal and external environments of her business for useful information. This would be fulfilling which managerial role?

The roles of disseminators and spokespersons are synonymous.

Before she could approach a venture capitalist, someone who finances entrepreneurial businesses, Christina needed to determine the goals for her new business, and explain how she intended to meet those goals. This is part of the __________ function.

Human skills are the most important for top-level managers.

__________ is defined as achieving the appropriate goals.

At Tweedledee Manufactured Homes, the managers track worker hours per unit to measure worker _________.

Describe the three levels of managers found in most large organizations. How do the skills required of managers differ at the different levels of the management hierarchy?

Match each term with the correct statement below. -identifying deviations between planned and actual results

Which of the following is not one of the four major functions of management?

Middle managers tend to be most involved in three basic activities:

As first-line managers mostly deal with operational workers, they do not need to understand the effect of operating in a global environment.

Role refers to the behavior that is expected in a particular situation.

Name and discuss the four major functions of management. How do these functions relate to the goals of an organization?