Exam 1: Management and Managers

The accumulated knowledge of an organization represented by its patents, trademarks, and copyrights, proprietary databases, and systems is referred to as structural capital.

An organization is a group of individuals who work together

After managers scan the internal and external environments of their organization for changes that may present opportunities, they often initiate projects that capitalize on those opportunities that are identified. This is an example of which managerial role?

When ABC Manufacturing reduced the scrap rate from 12 percent to 4 percent, the CEO praised the workers for their increased

Due to the Internet and information technology, managers at all levels need to understand the effects of operating in a global environment.

As head of accounting, Susan regularly monitors departmental spending to insure that the company is following its budget. When she finds deviations, she consults with the appropriate department heads to correct the spending patterns by their departments. Susan is performing the __________ function.

Conceptual skills involve the ability to work effectively with members of one's own workgroup as well as other workgroups within the organization.

Vista cleaners is realizing its goal of opening a second laundry plant which will support six new retail units. The individual units and plant will open next month. Mr. Partridge now has to hire additional managers and several new employees. He also has to determine where each employee will work and what tasks each will do. Mr. Partridge is performing the __________ function of management.

When sales representatives from Jameson Software, a company which produces software used by customer service representatives, pitch their product, they prefer to make their presentations to __________ as these managers have the __________ skills necessary to understand their product.

As an individual moves up in an organization, the importance of __________ skills typically decrease and the importance of __________ skills increase.

An organization is a group of individuals who work together toward common goals.

The managerial function that involves setting goals and defining the actions necessary to achieve those goals is called

__________ is an important function in the managerial process because it provides a method for ensuring that the organization is moving toward the achievement of its goals.

In general, there are three distinct levels of managers. These are

Match each term with the correct statement below. -doing things right

The managerial function that involves motivating and directing members of an organization so that they contribute to the achievement of the goals of the organization is called

Pat Nolan is a middle manager at AT&T. Which type of skill is likely to be most important for Pat in her role as a middle manager?

__________ skills enable managers to process a tremendous amount of information about both the internal and the external environment of the organization and to determine the implications of that information.

Suppose you went to work for an organization, and your manager told you that her principal role in the firm was to monitor performance and identify deviations between planned and actual results. If this was the case, your manager would be focusing on the function of management called

First-line managers supervise individuals who are directly responsible for producing the firm's products.