Exam 19: Managing Quality and Performance
Exam 1: The World of Innovative Management183 Questions
Exam 2: The Evolution of Management Thinking162 Questions
Exam 3: The Environment and Corporate Culture181 Questions
Exam 4: Managing in a Global Environment178 Questions
Exam 5: Managing Ethics and Social Responsibility169 Questions
Exam 6: Managing Start-Ups and New Ventures130 Questions
Exam 7: Planning and Global Setting166 Questions
Exam 8: Strategy Formulation and Execution149 Questions
Exam 9: Managerial Decision Making178 Questions
Exam 10: Designing Organization Structure212 Questions
Exam 11: Managing Change and Innovation176 Questions
Exam 12: Managing Human Resources181 Questions
Exam 13: Managing Diversity125 Questions
Exam 14: Understanding Invidividual Behavior137 Questions
Exam 15: Leadership169 Questions
Exam 16: Motivating Employees185 Questions
Exam 17: Managing Communication161 Questions
Exam 18: Leading Teams192 Questions
Exam 19: Managing Quality and Performance170 Questions
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Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate:
(Multiple Choice)
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The liquidity ratio indicates an organization's ability to meet its current debt obligations.
(True/False)
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Within the balanced scorecard, customer service indicators measure information such as employee retention and satisfaction.
(True/False)
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Which of the following is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance?
(Multiple Choice)
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Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:
(Multiple Choice)
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Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.
(True/False)
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Which of the following is the correct order of the steps in the feedback control model?
(Multiple Choice)
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Six Sigma is most beneficial when employees have challenging jobs.
(True/False)
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Katrina Aldridge
The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year.
-In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level managers anticipate their departments' resource needs and pass them up to top management for approval. This budget process is an example of:
(Multiple Choice)
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Buildings and equipment that are long term in nature would be included under __________ on an organization's __________.
(Multiple Choice)
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