Exam 19: Managing Quality and Performance

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Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate:

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The liquidity ratio indicates an organization's ability to meet its current debt obligations.

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Within the balanced scorecard, customer service indicators measure information such as employee retention and satisfaction.

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Which of the following is the systematic process through which managers regulate organizational activities to meet planned goals and standards of performance?

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Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

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Although work processes can be controlled and regulated, it is impossible to control and regulate employee behavior.

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Which of the following is the correct order of the steps in the feedback control model?

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Six Sigma is most beneficial when employees have challenging jobs.

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Katrina Aldridge The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. -In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level managers anticipate their departments' resource needs and pass them up to top management for approval. This budget process is an example of:

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Buildings and equipment that are long term in nature would be included under __________ on an organization's __________.

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