Exam 19: Managing Quality and Performance

At FreshFood Corporation, the organizational structure is flat and horizontal. Managers use both intrinsic and extrinsic rewards, and employees are rewarded for team and organizational success as well as their individual performance. FreshFood uses what type of organizational control?

(Multiple Choice)

5.0/5

(35)

Question 81

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using a(n):

(Multiple Choice)

4.8/5

(31)

Question 82

The __________ budget plans and reports investments in major assets to be depreciated over several years.

(Multiple Choice)

4.9/5

(39)

Question 83

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

(Multiple Choice)

4.9/5

(41)

Question 84

The feedback control model is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

(True/False)

4.7/5

(35)

Question 85

Telecommunications is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

(True/False)

4.9/5

(39)

Question 86

__________ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

(Short Answer)

4.9/5

(30)

Question 87

Effectively controlling an organization requires information about performance standards and actual performance, as well as actions taken to correct any deviations from the standards.

(True/False)

4.8/5

(31)

Question 88

Which of the following is the first step of the benchmarking process?

(Multiple Choice)

4.8/5

(37)

Question 89

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy its products. It is interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a __________ control.

(Multiple Choice)

4.7/5

(30)

Question 90

The __________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

(Short Answer)

4.8/5

(38)

Question 91

Quality circles are based on the assumption(s) that:

(Multiple Choice)

4.8/5

(34)

Question 92

Decentralized control relies oncultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

(True/False)

4.8/5

(40)

Question 93

Which of the following allows employees to see for themselves the financial condition of the company?

(Multiple Choice)

4.7/5

(43)

Question 94

Which of the following is a reason why an organization might use benchmarking?

(Multiple Choice)

4.7/5

(49)

Question 95

All of the following are major perspectives of the balanced scorecard except:

(Multiple Choice)

4.8/5

(40)

Question 96

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems that affect the quality of their work is a:

(Multiple Choice)

4.8/5

(31)

Question 97

__________ is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

(Multiple Choice)

4.8/5

(36)

Question 98

__________ refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance.

(Short Answer)

4.8/5

(31)

Question 99

The __________ tells whether the company has sufficient assets to convert into cash to pay off its debts, if needed.

(Short Answer)

4.8/5

(25)

Question 100

Showing 81 - 100 of 170

At FreshFood Corporation, the organizational structure is flat and horizontal. Managers use both intrinsic and extrinsic rewards, and employees are rewarded for team and organizational success as well as their individual performance. FreshFood uses what type of organizational control?

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using a(n):

The __________ budget plans and reports investments in major assets to be depreciated over several years.

Which of the following is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors?

The feedback control model is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

Telecommunications is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

__________ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

Effectively controlling an organization requires information about performance standards and actual performance, as well as actions taken to correct any deviations from the standards.

Which of the following is the first step of the benchmarking process?

CyberChasers Corporation sends a post-purchase questionnaire to all consumers who buy its products. It is interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of a __________ control.

The __________ estimates receipts and expenditures of money on a daily or weekly basis to ensure that an organization has sufficient cash to meet its obligations.

Quality circles are based on the assumption(s) that:

Decentralized control relies oncultural values, traditions, shared beliefs, and trust to foster compliance with organizational goals.

Which of the following allows employees to see for themselves the financial condition of the company?

Which of the following is a reason why an organization might use benchmarking?

All of the following are major perspectives of the balanced scorecard except:

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems that affect the quality of their work is a:

__________ is a term that describes technologies that wirelessly transmit data from remote sensors and GPS devices to computers for analysis.

__________ refers to the systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance.

The __________ tells whether the company has sufficient assets to convert into cash to pay off its debts, if needed.

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