Question 1

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

Accepted Answer

A) True 
 B)False

Question 2

People with an external locus of control are harder to motivate but easier to lead.

Accepted Answer

A) True 
 B)False

Question 3

The cognitive process people use to make sense out of the environment by selecting,organizing,and interpreting information is called

Accepted Answer

A) selective retention. 
B) dissonance. 
C) attitude. 
D) perception. 
E) personality. 
A) selective retention. 
B) dissonance. 
C) attitude. 
D) perception. 
E) personality.

Question 4

Managing emotion is a basic component of emotional intelligence.Which of the following best describes managing emotions?

Accepted Answer

A) It is the basis for all the other components;being aware of what you are feeling. 
B) It is the ability to balance one's moods so that worry,anxiety,fear,or anger do not cloud thinking. 
C) It is the ability to be hopeful and to persist in the face of obstacles. 
D) It is the ability to be able to put yourself in someone else's shoes. 
E) It is the ability to connect to others and build positive relationships. 
A) It is the basis for all the other components;being aware of what you are feeling. 
B) It is the ability to balance one's moods so that worry,anxiety,fear,or anger do not cloud thinking. 
C) It is the ability to be hopeful and to persist in the face of obstacles. 
D) It is the ability to be able to put yourself in someone else's shoes. 
E) It is the ability to connect to others and build positive relationships.

Question 5

Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.

Accepted Answer

organizati

Question 6

____ is considered by many employees to be the most effective work-life practice.

Accepted Answer

A) Daily flextime 
B) Offsite childcare 
C) Work from home network 
D) Telecommunication 
E) Reduced work schedule 
A) Daily flextime 
B) Offsite childcare 
C) Work from home network 
D) Telecommunication 
E) Reduced work schedule

Question 7

____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.

Accepted Answer

A) Dissonance 
B) Personality 
C) Halo effect 
D) Attitude 
E) Perception 
A) Dissonance 
B) Personality 
C) Halo effect 
D) Attitude 
E) Perception

Question 8

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

Accepted Answer

A) True 
 B)False

Question 9

The first stage of the experiential learning cycle is reflecting on observations.

Accepted Answer

A) True 
 B)False

Question 10

The degree to which a person is calm,enthusiastic,and self-confident,rather than tense,depressed,moody,or insecure is emotional stability.

Accepted Answer

A) True 
 B)False

Question 11

Define perceptual selectivity.Briefly explain the characteristics of the stimuli and the perceiver that affect this process.

Accepted Answer

Perceptual selectivity is the process by

Question 12

Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ____________________.

Accepted Answer

perceptual

Question 13

A person with the learning characteristics of being good at inductive reasoning and creating theoretical models is a(n):

Accepted Answer

A) diverger 
B) assimilator 
C) converger 
D) accommodator 
E) none of these 
A) diverger 
B) assimilator 
C) converger 
D) accommodator 
E) none of these

Question 14

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.

Accepted Answer

A) True 
 B)False

Question 15

____ refers to a positive attitude toward one's job.

Accepted Answer

A) Organizational citizenship 
B) Job satisfaction 
C) Cognitive dissonance 
D) Organizational commitment 
E) Job involvement 
A) Organizational citizenship 
B) Job satisfaction 
C) Cognitive dissonance 
D) Organizational commitment 
E) Job involvement

Question 16

When managers who express positive emotions such as happiness,enthusiasm,and appreciation trigger these same positive emotions in employees,___________ is happening.

Accepted Answer

A) Perceptual selectivity 
B) Cognitive dissonance 
C) Contagious feeling 
D) Self-efficacy 
E) Emotion contagion 
A) Perceptual selectivity 
B) Cognitive dissonance 
C) Contagious feeling 
D) Self-efficacy 
E) Emotion contagion

Question 17

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

Accepted Answer

A) Bully and harass people to keep them on their toes. 
B) Create perpetual doubt about how well employees are performing. 
C) Fail to give people credit for their contributions and achievements. 
D) Impose unreasonable demands and overwhelming workloads. 
E) Tell people exactly what is expected of them. 
A) Bully and harass people to keep them on their toes. 
B) Create perpetual doubt about how well employees are performing. 
C) Fail to give people credit for their contributions and achievements. 
D) Impose unreasonable demands and overwhelming workloads. 
E) Tell people exactly what is expected of them.

Question 18

Agreeableness refers to the degree to which a person is sociable,talkative,assertive,and comfortable with interpersonal relationships.

Accepted Answer

A) True 
 B)False

Question 19

Work behavior that goes beyond job requirements and contributes as needed to the organization's success,refers to organizational achievement.

Accepted Answer

A) True 
 B)False

Question 20

____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Accepted Answer

A) Person-job fit 
B) Perceptual selectivity 
C) Organizational citizenry 
D) Projection 
E) Perceptual grouping 
A) Person-job fit 
B) Perceptual selectivity 
C) Organizational citizenry 
D) Projection 
E) Perceptual grouping

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

People with an external locus of control are harder to motivate but easier to lead.

The cognitive process people use to make sense out of the environment by selecting,organizing,and interpreting information is called

Managing emotion is a basic component of emotional intelligence.Which of the following best describes managing emotions?

Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.

____ is considered by many employees to be the most effective work-life practice.

____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

The first stage of the experiential learning cycle is reflecting on observations.

The degree to which a person is calm,enthusiastic,and self-confident,rather than tense,depressed,moody,or insecure is emotional stability.

Define perceptual selectivity.Briefly explain the characteristics of the stimuli and the perceiver that affect this process.

Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ____________________.

A person with the learning characteristics of being good at inductive reasoning and creating theoretical models is a(n):

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.

____ refers to a positive attitude toward one's job.

When managers who express positive emotions such as happiness,enthusiasm,and appreciation trigger these same positive emotions in employees,___________ is happening.

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

Agreeableness refers to the degree to which a person is sociable,talkative,assertive,and comfortable with interpersonal relationships.

Work behavior that goes beyond job requirements and contributes as needed to the organization's success,refers to organizational achievement.

____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

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Exam 14: Understanding Individual Behavior

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

People with an external locus of control are harder to motivate but easier to lead.

The cognitive process people use to make sense out of the environment by selecting,organizing,and interpreting information is called

Managing emotion is a basic component of emotional intelligence.Which of the following best describes managing emotions?

Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ____________________.

____ is considered by many employees to be the most effective work-life practice.

____ refers to the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

The first stage of the experiential learning cycle is reflecting on observations.

The degree to which a person is calm,enthusiastic,and self-confident,rather than tense,depressed,moody,or insecure is emotional stability.

Define perceptual selectivity.Briefly explain the characteristics of the stimuli and the perceiver that affect this process.

Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ____________________.

A person with the learning characteristics of being good at inductive reasoning and creating theoretical models is a(n):

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.

____ refers to a positive attitude toward one's job.

When managers who express positive emotions such as happiness,enthusiasm,and appreciation trigger these same positive emotions in employees,___________ is happening.

All of the following are things bad bosses do to create stress for their subordinates EXCEPT:

Agreeableness refers to the degree to which a person is sociable,talkative,assertive,and comfortable with interpersonal relationships.

Work behavior that goes beyond job requirements and contributes as needed to the organization's success,refers to organizational achievement.

____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start-Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Managing the Value Chain, Web 20, and E-Business

Filters