Exam 3: Using Verbal and Nonverbal Messages

Laura is selling a new car to a customer who has the older model of the same car.She states,"This new model is just like your car except that is gets better gas mileage and has side airbags." Laura is primarily using which skill to make her message relevant?

If you can experience something with your senses,it is considered to be .

While sitting in class,Kevin raises his hand to let the instructor know that he wants to be called on. Kevin's raised hand is an example of a(n) _.

Men of average or above average height are seen as more successful and outgoing.

What are the characteristics of text messages?

Verbal messages use words to create meaning.

An administrative assistant is an example of a gatekeeper.

According to your textbook,if you see a person stepping toward you,leaning forward,and making direct eye contact,you should _.

Unlike verbal messages,nonverbal messages are constant across all cultures.

Define immediacy and list at least five nonverbal behaviors that will enhance immediacy.

Using concrete words and phrases in the workplace helps avoid miscommunication.