Question 1

Samantha's boss hinted to her that she would receive a promotion if she would simply have sex with him.This is an example of what type of sexual harassment?

Accepted Answer

A) Quid pro quo 
B) Hostile environment 
C) Coercion 
D) Aggressive 
A) Quid pro quo 
B) Hostile environment 
C) Coercion 
D) Aggressive

Question 2

According to your textbook empathy means?

Accepted Answer

A) To feel sorry for someone. 
B) To have had the same experience as someone. 
C) To try to feel what he or she is feeling. 
D) To merely acknowledge the feelings he or she has. 
A) To feel sorry for someone. 
B) To have had the same experience as someone. 
C) To try to feel what he or she is feeling. 
D) To merely acknowledge the feelings he or she has.

Question 3

Deliberate and/or repeated sexual or sex-based behavior that is not welcome,not asked for,and not returned,is called .

Accepted Answer

A) territory 
B) dominance 
C) stalking 
D) sexual harassment 
A) territory 
B) dominance 
C) stalking 
D) sexual harassment

Question 4

messages are messages that use words to create meaning.

Accepted Answer

A) Verbal 
B) Nonverbal 
C) Complex 
D) Connotative 
A) Verbal 
B) Nonverbal 
C) Complex 
D) Connotative

Question 5

Tim wears nice suits,has a large office,and drives a new car.These nonverbal indicators suggest he has high .

Accepted Answer

A) status 
B) immediacy 
C) importance 
D) adaptability 
A) status 
B) immediacy 
C) importance 
D) adaptability

Question 6

Bryan is becoming increasingly defensive while conversing with his co-worker.Bryan's co-worker just accused him of having an "attitude problem" and not being a "team player." Which verbal communication strategy did Bryan's co-worker violate?

Accepted Answer

A) Be genuine rather than manipulative. 
B) Be flexible rather than rigid 
C) Use descriptive language rather than evaluative language 
D) Present yourself as equal rather than superior 
A) Be genuine rather than manipulative. 
B) Be flexible rather than rigid 
C) Use descriptive language rather than evaluative language 
D) Present yourself as equal rather than superior

Question 7

Your ability to lead will depend on your ability to use and interpret verbal messages unique to your workplace.

Accepted Answer

A) True 
 B)False

Question 8

If the person you are talking to fails to make direct eye contact with you,it is important to decrease distance with that person.

Accepted Answer

A) True 
 B)False

Question 9

According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.

Accepted Answer

A) True 
 B)False

Question 10

Shawn just got hired by the local theme park and has arrived late for his employee orientation.His supervisor tells him to skip the orientation and to go get his "costume".Shawn is confused by what his supervisor wants him to do.This confusion was caused by the use of .

Accepted Answer

A) precise language 
B) non-relevant terms 
C) jargon 
D) ambiguous nonverbal cues 
A) precise language 
B) non-relevant terms 
C) jargon 
D) ambiguous nonverbal cues

Question 11

What are the four ways you can communicate supportive verbal messages? Give an example of each.

Accepted Answer

-Use descriptive "I" language rather tha

Question 12

Displays of our identity such as jewelry,sunglasses,handbags,and hats,are called .

Accepted Answer

A) gestures 
B) haptics 
C) illustrators 
D) artifacts 
A) gestures 
B) haptics 
C) illustrators 
D) artifacts

Question 13

Mike is attending a workshop on a new system that the company has just purchased.He is a bit confused and frustrated as to why he is being asked to attend the workshop because his position is not authorized to utilize the system.Which statement best describes why Mike is having these frustrations?

Accepted Answer

A) Mike does not understand the relevancy of the workshop. 
B) Mike feels that the creators of the workshop are not being concise enough. 
C) Mike feels that his organization is being far too rigid. 
D) Mike feels that the workshop is not concrete enough for him. 
A) Mike does not understand the relevancy of the workshop. 
B) Mike feels that the creators of the workshop are not being concise enough. 
C) Mike feels that his organization is being far too rigid. 
D) Mike feels that the workshop is not concrete enough for him.

Question 14

A person who controls the flow of communication within an organization is called a(n) .

Accepted Answer

A) time keeper 
B) information keeper 
C) gatekeeper 
D) social keeper 
A) time keeper 
B) information keeper 
C) gatekeeper 
D) social keeper

Question 15

Bill is a new manager for his company and wants to send an email to all of his employees about the upcoming year.Because this email will outline his vision he wants to make sure his message is clear.To send a clear message Bill should NOT focus on being .

Accepted Answer

A) concise 
B) humorous 
C) relevant 
D) concrete 
A) concise 
B) humorous 
C) relevant 
D) concrete

Question 16

Threatened use of rewards or punishment to gain sexual compliance from a subordinate is called hostile environment sexual harassment.

Accepted Answer

A) True 
 B)False

Question 17

According to your textbook,in order to communicate clear verbal messages,you should .

Accepted Answer

A) be concrete, concise, and relevant 
B) be strategically ambiguous, connotative, and concrete 
C) be concrete, concise, and ambiguous 
D) be concrete, relevant, and declarative 
A) be concrete, concise, and relevant 
B) be strategically ambiguous, connotative, and concrete 
C) be concrete, concise, and ambiguous 
D) be concrete, relevant, and declarative

Question 18

The primary difference between a high-contact culture and a low-contact culture is that .

Accepted Answer

A) touching is common and appropriate in a high-contact culture, while touching is uncommon in a low-contact culture 
B) touching is uncommon and inappropriate in a high-contact culture, while touching is appropriate and common in a low-contact culture 
C) there is a high amount of communication in a high-contact culture, while communication is limited in a low-contact culture 
D) emotions are seen as inappropriate in a high-contact culture, while emotions are very common and appropriate in a low-context culture 
A) touching is common and appropriate in a high-contact culture, while touching is uncommon in a low-contact culture 
B) touching is uncommon and inappropriate in a high-contact culture, while touching is appropriate and common in a low-contact culture 
C) there is a high amount of communication in a high-contact culture, while communication is limited in a low-contact culture 
D) emotions are seen as inappropriate in a high-contact culture, while emotions are very common and appropriate in a low-context culture

Question 19

Sometimes simply using an "I" message may be too subtle to take the sting out of a more negative message you want to express to another person.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a characteristic of nonverbal messages?

Accepted Answer

A) They convey feelings. 
B) They form relationships. 
C) They are universal. 
D) They express truth. 
A) They convey feelings. 
B) They form relationships. 
C) They are universal. 
D) They express truth.

Samantha's boss hinted to her that she would receive a promotion if she would simply have sex with him.This is an example of what type of sexual harassment?

According to your textbook empathy means?

Deliberate and/or repeated sexual or sex-based behavior that is not welcome,not asked for,and not returned,is called .

messages are messages that use words to create meaning.

Tim wears nice suits,has a large office,and drives a new car.These nonverbal indicators suggest he has high .

Bryan is becoming increasingly defensive while conversing with his co-worker.Bryan's co-worker just accused him of having an "attitude problem" and not being a "team player." Which verbal communication strategy did Bryan's co-worker violate?

Your ability to lead will depend on your ability to use and interpret verbal messages unique to your workplace.

If the person you are talking to fails to make direct eye contact with you,it is important to decrease distance with that person.

According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.

Shawn just got hired by the local theme park and has arrived late for his employee orientation.His supervisor tells him to skip the orientation and to go get his "costume".Shawn is confused by what his supervisor wants him to do.This confusion was caused by the use of .

What are the four ways you can communicate supportive verbal messages? Give an example of each.

Displays of our identity such as jewelry,sunglasses,handbags,and hats,are called .

Mike is attending a workshop on a new system that the company has just purchased.He is a bit confused and frustrated as to why he is being asked to attend the workshop because his position is not authorized to utilize the system.Which statement best describes why Mike is having these frustrations?

A person who controls the flow of communication within an organization is called a(n) .

Bill is a new manager for his company and wants to send an email to all of his employees about the upcoming year.Because this email will outline his vision he wants to make sure his message is clear.To send a clear message Bill should NOT focus on being .

Threatened use of rewards or punishment to gain sexual compliance from a subordinate is called hostile environment sexual harassment.

According to your textbook,in order to communicate clear verbal messages,you should .

The primary difference between a high-contact culture and a low-contact culture is that .

Sometimes simply using an "I" message may be too subtle to take the sting out of a more negative message you want to express to another person.

Which of the following is NOT a characteristic of nonverbal messages?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

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Exam 3: Using Verbal and Nonverbal Messages

Samantha's boss hinted to her that she would receive a promotion if she would simply have sex with him.This is an example of what type of sexual harassment?

According to your textbook empathy means?

Deliberate and/or repeated sexual or sex-based behavior that is not welcome,not asked for,and not returned,is called .

messages are messages that use words to create meaning.

Tim wears nice suits,has a large office,and drives a new car.These nonverbal indicators suggest he has high .

Bryan is becoming increasingly defensive while conversing with his co-worker.Bryan's co-worker just accused him of having an "attitude problem" and not being a "team player." Which verbal communication strategy did Bryan's co-worker violate?

Your ability to lead will depend on your ability to use and interpret verbal messages unique to your workplace.

If the person you are talking to fails to make direct eye contact with you,it is important to decrease distance with that person.

According to your text,candidates with an ear piercing are perceived by recruiters to be just as trustworthy and knowledgeable than those not wearing any jewelry.

Shawn just got hired by the local theme park and has arrived late for his employee orientation.His supervisor tells him to skip the orientation and to go get his "costume".Shawn is confused by what his supervisor wants him to do.This confusion was caused by the use of .

What are the four ways you can communicate supportive verbal messages? Give an example of each.

Displays of our identity such as jewelry,sunglasses,handbags,and hats,are called .

Mike is attending a workshop on a new system that the company has just purchased.He is a bit confused and frustrated as to why he is being asked to attend the workshop because his position is not authorized to utilize the system.Which statement best describes why Mike is having these frustrations?

A person who controls the flow of communication within an organization is called a(n) .

Bill is a new manager for his company and wants to send an email to all of his employees about the upcoming year.Because this email will outline his vision he wants to make sure his message is clear.To send a clear message Bill should NOT focus on being .

Threatened use of rewards or punishment to gain sexual compliance from a subordinate is called hostile environment sexual harassment.

According to your textbook,in order to communicate clear verbal messages,you should .

The primary difference between a high-contact culture and a low-contact culture is that .

Sometimes simply using an "I" message may be too subtle to take the sting out of a more negative message you want to express to another person.

Which of the following is NOT a characteristic of nonverbal messages?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters