Exam 6: Relating to Others at Work

Which of the following best describes the difference between a task-focused leader and a person- focused leader?

There are reasons to use each of the different conflict styles.

Managing up occurs when subordinates first identify their manager's strengths and weaknesses and preferred working style,and then adapt their communication to meet the needs of their manager.

When communicating with a customer,who is upset,the service provider should not make eye contact or smile because it makes the customer feel intimidated.

Research has shown that between 75 and 95 percent of grapevine information is incorrect.

Define the two types of leaders on the workplace relationship continuum and identify which zone on the continuum is the most effective for leaders.

Letting the other person know what you want and need,as well as finding out what the other person wants and needs is given as a recommendation during which stage of the PUGSS model?

According to your textbook,"Managing up" is a .

After you have identified the problem and the goals,what is the next step in the PUGSS model?

Identify and define the four types of workplace communication.What relationship is each type of communication used with?

April is the manager of a local restaurant and she is telling John,a waiter the day's lunch specials. The communication exchange is best described as _.

Customers understand they are one of a number of people seeking assistance from a service provide; therefore customers accept being treated in an impersonal manner.

Which of the following is NOT included as a recommended procedure for communicating up negative information?

One important aspect of the horizontal communication that occurs between co-workers is their use of the grapevine.

List the five guidelines for upward communication.

Tim and Karla have been working on a project together for the past year.Throughout their time together,Karla has tried to take all the credit for their progress and never includes Tim on any communication to their superiors.Which of the following elements of relational conflict is most likely the cause of conflict between Tim and Karla?

When a customer service agent is speaking to a customer,what type of communication is occurring?

Julio is trying to give his ideas during a very important brainstorming meeting; however,he gives in and changes his mind anytime someone challenges his idea.Which conflict style best describes Julio's approach to conflict?

The overall approach taken in an exchange of proposals and counterproposals during negotiation of a satisfactory settlement to a conflict is referred to as .

Americans spend more time on the job with their co-workers than they do at home with their loved ones.