Question 1

Identify the components of the DRGRAC method of delegation and discuss the information that should be communicated downward within each component.

Accepted Answer

The DRGRAC is an acronym that stands for

Question 2

During a one-on-one meeting with one of her competitors,Brenda said "Together,let's look at the various issues on the table." This statement best describes which conflict style?

Accepted Answer

A) Accommodating 
B) Collaborating 
C) Compromiser 
D) Competing 
A) Accommodating 
B) Collaborating 
C) Compromiser 
D) Competing

Question 3

Identify which conflict style would be the most appropriate to use in each of the following situations:
-John and Mary are arguing about who should take the day off from work to take care of their sick child.John just said "I have an important meeting today and I'm sure my meeting is more important than anything you would do at work." Instead of responding to John's comment,Mary decides to walk away and let John cool down and regain his perspective.
-Susan is a member of the sales department at XYZ Co.and has been called to a monthly meeting to decide the department's sales strategy for 5 new product launches.Susan has a personal interest in 1 of the 5 new products and would like to see her sales strategy be implemented for this product's launch.Even though she does not agree with the strategies being discussed for the other 4 products,Susan has decided to agree with the majority on these product strategies to build social credits for the upcoming discussion of her product.
-Ted and Dan have been tasked with preparing a proposal for a new advertising client and must pitch their top three ideas to their boss in one hour.They have not been able to agree on which ideas to pitch,and they need time to prepare their remarks for each idea.As time is the most crucial factor,they must come to an agreement on the three ideas to pitch now.

Accepted Answer

Avoiding style; acco

Question 4

The way people are perceived to express and manage conflict is called an individual's .

Accepted Answer

A) conflict style 
B) personality 
C) interdependence 
D) conflict management technique 
A) conflict style 
B) personality 
C) interdependence 
D) conflict management technique

Question 5

If you have a low concern for people,you are less concerned about meeting others' needs and more interested in ensuring that your own needs are met.

Accepted Answer

A) True 
 B)False

Question 6

According to your textbook a person with high concern for people and high concern for production has a conflict style.

Accepted Answer

A) accommodating 
B) collaborating 
C) avoiding 
D) competing 
A) accommodating 
B) collaborating 
C) avoiding 
D) competing

Question 7

The PUGSS model of conflict management can be used to focus conflict conversations.What does PUGSS stand for,and what should be done within each step to ensure that the conflict conversation stays on track?

Accepted Answer

PUGSS stands for Problem,Understanding,G

Question 8

An ongoing connection made with another person through interpersonal communication is referred to as a(n) .

Accepted Answer

A) friend 
B) lover 
C) relationship 
D) interpersonal-focused leader 
A) friend 
B) lover 
C) relationship 
D) interpersonal-focused leader

Question 9

Outward communication needs to be focused on meeting the needs of the customer.

Accepted Answer

A) True 
 B)False

Question 10

Meeting someone "halfway" is an example of which conflict style?

Accepted Answer

A) Compromising 
B) Collaborating 
C) Avoiding 
D) Competing 
A) Compromising 
B) Collaborating 
C) Avoiding 
D) Competing

Question 11

Rick and Marissa are in a conflict.Rick has just asked,"What do you need to get your job done?" What step in the PUGSS model is in the conflict?

Accepted Answer

A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Brainstorm solutions 
A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Brainstorm solutions

Question 12

Which statement best represents a paradigm?

Accepted Answer

A) Not understanding each other's positions in a conflict 
B) A worldview 
C) A constant state of confusion 
D) Negotiating strategy 
A) Not understanding each other's positions in a conflict 
B) A worldview 
C) A constant state of confusion 
D) Negotiating strategy

Question 13

Which of the following elements represent relational conflict?

Accepted Answer

A) Expressed struggle, interdependence, perceived incompatible goals, scarce rewards and resources, expressed solution 
B) Perceived problem, expressed anger, scare rewards and resources, expressed solution 
C) Perceived incompatible goals, problem statement, scarce communication, and interference from the other person in achieving his or her goals 
D) Expressed struggle, interdependence, perceived incompatible goals, scarce rewards and resources, and interference from the other person in achieving his or her goals 
A) Expressed struggle, interdependence, perceived incompatible goals, scarce rewards and resources, expressed solution 
B) Perceived problem, expressed anger, scare rewards and resources, expressed solution 
C) Perceived incompatible goals, problem statement, scarce communication, and interference from the other person in achieving his or her goals 
D) Expressed struggle, interdependence, perceived incompatible goals, scarce rewards and resources, and interference from the other person in achieving his or her goals

Identify the components of the DRGRAC method of delegation and discuss the information that should be communicated downward within each component.

During a one-on-one meeting with one of her competitors,Brenda said "Together,let's look at the various issues on the table." This statement best describes which conflict style?

The way people are perceived to express and manage conflict is called an individual's .

If you have a low concern for people,you are less concerned about meeting others' needs and more interested in ensuring that your own needs are met.

According to your textbook a person with high concern for people and high concern for production has a conflict style.

The PUGSS model of conflict management can be used to focus conflict conversations.What does PUGSS stand for,and what should be done within each step to ensure that the conflict conversation stays on track?

An ongoing connection made with another person through interpersonal communication is referred to as a(n) .

Outward communication needs to be focused on meeting the needs of the customer.

Meeting someone "halfway" is an example of which conflict style?

Rick and Marissa are in a conflict.Rick has just asked,"What do you need to get your job done?" What step in the PUGSS model is in the conflict?

Which statement best represents a paradigm?

Which of the following elements represent relational conflict?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters

Exam 6: Relating to Others at Work

Identify the components of the DRGRAC method of delegation and discuss the information that should be communicated downward within each component.

During a one-on-one meeting with one of her competitors,Brenda said "Together,let's look at the various issues on the table." This statement best describes which conflict style?

The way people are perceived to express and manage conflict is called an individual's .

If you have a low concern for people,you are less concerned about meeting others' needs and more interested in ensuring that your own needs are met.

According to your textbook a person with high concern for people and high concern for production has a conflict style.

The PUGSS model of conflict management can be used to focus conflict conversations.What does PUGSS stand for,and what should be done within each step to ensure that the conflict conversation stays on track?

An ongoing connection made with another person through interpersonal communication is referred to as a(n) .

Outward communication needs to be focused on meeting the needs of the customer.

Meeting someone "halfway" is an example of which conflict style?

Rick and Marissa are in a conflict.Rick has just asked,"What do you need to get your job done?" What step in the PUGSS model is in the conflict?

Which statement best represents a paradigm?

Which of the following elements represent relational conflict?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters