Question 1

Which of the following characteristics promotes horizontal communication?

Accepted Answer

A) Co-workers having authority over each other 
B) Relationships tend to be more person-focused 
C) Strong lines of organizational hierarchy 
D) Downward communication 
A) Co-workers having authority over each other 
B) Relationships tend to be more person-focused 
C) Strong lines of organizational hierarchy 
D) Downward communication

Question 2

Focusing on interests,not positions is a skill for .

Accepted Answer

A) negotiating win-win solutions 
B) negotiating win solutions 
C) creating a paradigm 
D) negotiating win-lose solutions 
A) negotiating win-win solutions 
B) negotiating win solutions 
C) creating a paradigm 
D) negotiating win-lose solutions

Question 3

Jose is the director of Juan's department and Juan has came to his office to tell Jose that their current project is over budget.The communication exchange is best described as .

Accepted Answer

A) upward communication 
B) downward communication 
C) horizontal communication 
D) vertical communication 
A) upward communication 
B) downward communication 
C) horizontal communication 
D) vertical communication

Question 4

Research suggests that there is no correlation between your ability to relate to a manager and your success at work.

Accepted Answer

A) True 
 B)False

Question 5

Discuss the four skills discussed in your textbook for negotiating win-win solutions.

Accepted Answer

-First,separate the people from the prob

Question 6

A written description of the responsibilities and requirements of a specific job is referred to as a(n) .

Accepted Answer

A) job role 
B) job description 
C) position 
D) paradigm 
A) job role 
B) job description 
C) position 
D) paradigm

Question 7

Using "I" language is given as a recommendation during which stage of the PUGSS model?

Accepted Answer

A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Select the best solution 
A) Describe the problem 
B) Achieve understanding 
C) Identify goals 
D) Select the best solution

Question 8

Communication that flows from superiors to subordinates is referred to as .

Accepted Answer

A) upward communication 
B) downward communication 
C) horizontal communication 
D) vertical communication 
A) upward communication 
B) downward communication 
C) horizontal communication 
D) vertical communication

Question 9

Nonverbally responsive messages have a tendency to defuse or neutralize negative emotions.

Accepted Answer

A) True 
 B)False

Question 10

It is important to evaluate all generated solutions during the "Brainstorm solutions" component of the PUGSS model.

Accepted Answer

A) True 
 B)False

Question 11

According to your textbook,which of the following is NOT a question you should ask before beginning an office romance?

Accepted Answer

A) What is the rank of each person? 
B) Will anyone benefit from this relationship? 
C) Are individuals working in the same department? 
D) What happens if the relationship ends? 
A) What is the rank of each person? 
B) Will anyone benefit from this relationship? 
C) Are individuals working in the same department? 
D) What happens if the relationship ends?

Question 12

The statement,"As long as I win,I don't care if you win or lose" is an example of which approach to negotiation?

Accepted Answer

A) Win-win 
B) Win-lose 
C) Win 
D) Win-win or no deal 
A) Win-win 
B) Win-lose 
C) Win 
D) Win-win or no deal

Question 13

Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis,the vertical axis,the location of each conflict style,and the characteristics of each style based on the axis measurements.

Accepted Answer

The horizontal axis of the Kilmann and T

Question 14

List the four skills outlined in your book to manage emotions and why they are important.

Accepted Answer

-Select a mutually acceptable time and p

Question 15

Describe the six paradigms that guide negotiation and provide characteristics of negotiators that use each paradigm.

Accepted Answer

The six paradigms are win-win,win-lose,l

Question 16

Courtney is in a negation with another company,before she goes into the meeting she says," I will crush them." Courtney is taking what approach to the negotiations?

Accepted Answer

A) Win-win 
B) Win-lose 
C) Win 
D) Win-win or no deal 
A) Win-win 
B) Win-lose 
C) Win 
D) Win-win or no deal

Question 17

Teresa is using upward communication when she tells her manager about a project she is working on.

Accepted Answer

A) True 
 B)False

Question 18

According to the textbook,monitoring the emotional temperature is one skill to manage emotions..

Accepted Answer

A) True 
 B)False

Question 19

According to your textbook over half of the people researched had experienced and office romance.

Accepted Answer

A) True 
 B)False

Question 20

Rachel is attracted to her coworker Juan.According to your textbook what questions should Rachel consider before she begins this office romance?

Accepted Answer

Rachel should ask the following three qu

Which of the following characteristics promotes horizontal communication?

Focusing on interests,not positions is a skill for .

Jose is the director of Juan's department and Juan has came to his office to tell Jose that their current project is over budget.The communication exchange is best described as .

Research suggests that there is no correlation between your ability to relate to a manager and your success at work.

Discuss the four skills discussed in your textbook for negotiating win-win solutions.

A written description of the responsibilities and requirements of a specific job is referred to as a(n) .

Using "I" language is given as a recommendation during which stage of the PUGSS model?

Communication that flows from superiors to subordinates is referred to as .

Nonverbally responsive messages have a tendency to defuse or neutralize negative emotions.

It is important to evaluate all generated solutions during the "Brainstorm solutions" component of the PUGSS model.

According to your textbook,which of the following is NOT a question you should ask before beginning an office romance?

The statement,"As long as I win,I don't care if you win or lose" is an example of which approach to negotiation?

Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis,the vertical axis,the location of each conflict style,and the characteristics of each style based on the axis measurements.

List the four skills outlined in your book to manage emotions and why they are important.

Describe the six paradigms that guide negotiation and provide characteristics of negotiators that use each paradigm.

Courtney is in a negation with another company,before she goes into the meeting she says," I will crush them." Courtney is taking what approach to the negotiations?

Teresa is using upward communication when she tells her manager about a project she is working on.

According to the textbook,monitoring the emotional temperature is one skill to manage emotions..

According to your textbook over half of the people researched had experienced and office romance.

Rachel is attracted to her coworker Juan.According to your textbook what questions should Rachel consider before she begins this office romance?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters

Exam 6: Relating to Others at Work

Which of the following characteristics promotes horizontal communication?

Focusing on interests,not positions is a skill for .

Jose is the director of Juan's department and Juan has came to his office to tell Jose that their current project is over budget.The communication exchange is best described as .

Research suggests that there is no correlation between your ability to relate to a manager and your success at work.

Discuss the four skills discussed in your textbook for negotiating win-win solutions.

A written description of the responsibilities and requirements of a specific job is referred to as a(n) .

Using "I" language is given as a recommendation during which stage of the PUGSS model?

Communication that flows from superiors to subordinates is referred to as .

Nonverbally responsive messages have a tendency to defuse or neutralize negative emotions.

It is important to evaluate all generated solutions during the "Brainstorm solutions" component of the PUGSS model.

According to your textbook,which of the following is NOT a question you should ask before beginning an office romance?

The statement,"As long as I win,I don't care if you win or lose" is an example of which approach to negotiation?

Describe the Kilmann and Thomas Managerial Grid by discussing the horizontal axis,the vertical axis,the location of each conflict style,and the characteristics of each style based on the axis measurements.

List the four skills outlined in your book to manage emotions and why they are important.

Describe the six paradigms that guide negotiation and provide characteristics of negotiators that use each paradigm.

Courtney is in a negation with another company,before she goes into the meeting she says," I will crush them." Courtney is taking what approach to the negotiations?

Teresa is using upward communication when she tells her manager about a project she is working on.

According to the textbook,monitoring the emotional temperature is one skill to manage emotions..

According to your textbook over half of the people researched had experienced and office romance.

Rachel is attracted to her coworker Juan.According to your textbook what questions should Rachel consider before she begins this office romance?

Communicating and Leading at Work

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters