Question 1

Which of the following statements about the Internet and TMI is NOT True?

Accepted Answer

A)  Internet use can become a time-consuming activity for some employees. 
B)  Lost productivity has resulted from inappropriate Internet use at work. 
C)  The Internet has the potential to give employees resources to do a better job. 
D)  Most businesses do not believe Internet surfing by their employees to be problematic. 
A)  Internet use can become a time-consuming activity for some employees. 
B)  Lost productivity has resulted from inappropriate Internet use at work. 
C)  The Internet has the potential to give employees resources to do a better job. 
D)  Most businesses do not believe Internet surfing by their employees to be problematic.

Question 2

Which of the following are NOT effective ways to manage meetings with the boss:

Accepted Answer

A)  Plan your agenda. 
B)  Filter information. 
C)  Respect the boss's time. 
D)  Learn to say no. 
A)  Plan your agenda. 
B)  Filter information. 
C)  Respect the boss's time. 
D)  Learn to say no.

Question 3

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

Accepted Answer

A) True 
 B)False

Question 4

Examples of noise include:

Accepted Answer

A)  Music. 
B)  Visual distractions. 
C)  Personal life problems. 
D)  All of the above. 
A)  Music. 
B)  Visual distractions. 
C)  Personal life problems. 
D)  All of the above.

Question 5

Silence is considered a form of body language.

Accepted Answer

A) True 
 B)False

Question 6

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

Accepted Answer

A) True 
 B)False

Question 7

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Accepted Answer

A) True 
 B)False

Question 8

Downward communication does not involve supervisors:

Accepted Answer

A)  Receiving instructions. 
B)  Explaining information 
C)  Explaining procedures 
D)  Training employees. 
A)  Receiving instructions. 
B)  Explaining information 
C)  Explaining procedures 
D)  Training employees.

Question 9

_________ refers to words that have multiple meanings, or can mean different things to different people.

Accepted Answer

A)  Jargon 
B)  Semantics 
C)  Filtering 
D)  Exposure 
A)  Jargon 
B)  Semantics 
C)  Filtering 
D)  Exposure

Question 10

Marissa, a production manager, recently contacted the managers withing the marketing and shipping departments to help her tackle an issue related to product design and packaging. This is an example of what type of communication?

Accepted Answer

A)  Upward communication 
B)  Downward communication 
C)  Lateral communication 
D)  Grapevine communication 
A)  Upward communication 
B)  Downward communication 
C)  Lateral communication 
D)  Grapevine communication

Question 11

The most effective feedback technique is probably to:

Accepted Answer

A)  Tell the receiver to come to you with questions. 
B)  Observe the receiver's body language. 
C)  Evaluate the end result. 
D)  None of the above. 
A)  Tell the receiver to come to you with questions. 
B)  Observe the receiver's body language. 
C)  Evaluate the end result. 
D)  None of the above.

Question 12

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Accepted Answer

A)  KISS technique 
B)  Use of jargon 
C)  Consideration of semantics 
D)  Filtering technique 
A)  KISS technique 
B)  Use of jargon 
C)  Consideration of semantics 
D)  Filtering technique

Question 13

Which of the following statements concerning the "grapevine" is CORRECT?

Accepted Answer

A)  Supervisors should tune into the grapevine because it can offer considerable insight. 
B)  The grapevine is not important to the supervisor and does not affect the supervisor. 
C)  The best cure for rumors on the grapevine is to ignore them so they will go away. 
D)  The grapevine is a formal channel of organizational communication. 
A)  Supervisors should tune into the grapevine because it can offer considerable insight. 
B)  The grapevine is not important to the supervisor and does not affect the supervisor. 
C)  The best cure for rumors on the grapevine is to ignore them so they will go away. 
D)  The grapevine is a formal channel of organizational communication.

Question 14

In attempting to limit too much information, what are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

Accepted Answer

When using such communication systems, b

Question 15

Ann needs to talk to her supervisor, Mikayla, who is working feverishly on the departmental budget (which must be turned in to Mikayla's boss in one hour). If Mikayla wants to be an effective supervisor, however, she should immediately put aside the budget and instead focus attentively on Ann and her concerns.

Accepted Answer

A) True 
 B)False

Question 16

Upward communication involves:

Accepted Answer

A)  Giving directions. 
B)  Asking questions. 
C)  Making decisions. 
D)  Providing training. 
A)  Giving directions. 
B)  Asking questions. 
C)  Making decisions. 
D)  Providing training.

Question 17

Which of the following statements is CORRECT regarding body language communication in business?

Accepted Answer

A)  Communicating through body language is confusing and should not be utilized. 
B)  Communicating through body language is most effective when used without any other form of communication. 
C)  Communicating through body language is particularly effective when used in connection with well-chosen words. 
D)  None of the above is a correct statement. 
A)  Communicating through body language is confusing and should not be utilized. 
B)  Communicating through body language is most effective when used without any other form of communication. 
C)  Communicating through body language is particularly effective when used in connection with well-chosen words. 
D)  None of the above is a correct statement.

Question 18

The skills of effective communication can be developed.

Accepted Answer

A) True 
 B)False

Which of the following statements about the Internet and TMI is NOT True?

Which of the following are NOT effective ways to manage meetings with the boss:

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

Examples of noise include:

Silence is considered a form of body language.

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Downward communication does not involve supervisors:

_________ refers to words that have multiple meanings, or can mean different things to different people.

Marissa, a production manager, recently contacted the managers withing the marketing and shipping departments to help her tackle an issue related to product design and packaging. This is an example of what type of communication?

The most effective feedback technique is probably to:

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Which of the following statements concerning the "grapevine" is CORRECT?

In attempting to limit too much information, what are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

Upward communication involves:

Which of the following statements is CORRECT regarding body language communication in business?

The skills of effective communication can be developed.

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 3: Communication: the Key to Effective Supervisory Management

Which of the following statements about the Internet and TMI is NOT True?

Which of the following are NOT effective ways to manage meetings with the boss:

Before communicating, think through the point you wish to communicate so that it is clear in your mind.

Examples of noise include:

Silence is considered a form of body language.

Because of the number of responsibilities that supervisors have, they are not required to contribute timely suggestions and ideas to their managers.

Supervisors should attempt to eliminate the grapevine in order to reduce the number of distracting rumors in the workplace.

Downward communication does not involve supervisors:

_________ refers to words that have multiple meanings, or can mean different things to different people.

Marissa, a production manager, recently contacted the managers withing the marketing and shipping departments to help her tackle an issue related to product design and packaging. This is an example of what type of communication?

The most effective feedback technique is probably to:

Which technique should Melinda use to ensure that her work-related email communication does not result in information overload?

Which of the following statements concerning the "grapevine" is CORRECT?

In attempting to limit too much information, what are some guidelines to follow when using electronic communication systems such as e-mail, fax, and voice-mail systems?

Upward communication involves:

Which of the following statements is CORRECT regarding body language communication in business?

The skills of effective communication can be developed.

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters