Question 1

The downward channel of communication involves supervisors giving instructions.

Accepted Answer

A) True 
 B)False

Question 2

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

Accepted Answer

A)  Ability to communicate in different languages. 
B)  Ability to transfer information and ideas to employees. 
C)  Ability to retain information for later use. 
D)  None of the above. 
A)  Ability to communicate in different languages. 
B)  Ability to transfer information and ideas to employees. 
C)  Ability to retain information for later use. 
D)  None of the above.

Question 3

One of the best ways a supervisor can stop a workplace rumor is to:

Accepted Answer

A)  Ignore it. 
B)  Eliminate all traces of the grapevine from the workplace. 
C)  Expose its untruthfulness. 
D)  Severely punish those responsible for spreading the rumor. 
A)  Ignore it. 
B)  Eliminate all traces of the grapevine from the workplace. 
C)  Expose its untruthfulness. 
D)  Severely punish those responsible for spreading the rumor.

Question 4

Delilah requested a meeting with her supervisor to negotiate a pay increase. This is an example of what type of communication?

Accepted Answer

A)  Downward communication 
B)  Upward communication 
C)  Lateral communication 
D)  Grapevine communication 
A)  Downward communication 
B)  Upward communication 
C)  Lateral communication 
D)  Grapevine communication

Question 5

Which of the following is NOT an advantage of oral communication over written communication?

Accepted Answer

A)  It takes less time. 
B)  There is more formality and permanence with oral communication. 
C)  It can provide an immediate opportunity for determining whether the communication has been effective. 
D)  Most people can express themselves more easily and completely by voice rather than by letter or memo. 
A)  It takes less time. 
B)  There is more formality and permanence with oral communication. 
C)  It can provide an immediate opportunity for determining whether the communication has been effective. 
D)  Most people can express themselves more easily and completely by voice rather than by letter or memo.

Question 6

It often times helps to repeat a message several times, preferably using different words and different methods.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an element of body language?

Accepted Answer

A)  Silence 
B)  A shrug 
C)  A handshake 
D)  All of the above 
A)  Silence 
B)  A shrug 
C)  A handshake 
D)  All of the above

Question 8

In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

Accepted Answer

A)  Upward. 
B)  Horizontal. 
C)  Informal. 
D)  Downward. 
A)  Upward. 
B)  Horizontal. 
C)  Informal. 
D)  Downward.

Question 9

Which of the following statements regarding repetition of the message is CORRECT?

Accepted Answer

A)  You should never repeat your message because it is very annoying and insulting. 
B)  It is helpful to repeat a message several times using different words or methods. 
C)  You should repeat every message at least 15 times. 
D)  Repetition of messages is not important for supervisors. 
A)  You should never repeat your message because it is very annoying and insulting. 
B)  It is helpful to repeat a message several times using different words or methods. 
C)  You should repeat every message at least 15 times. 
D)  Repetition of messages is not important for supervisors.

Question 10

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

Accepted Answer

A) True 
 B)False

Question 11

Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?

Accepted Answer

A)  Email Sally asking if she has any questions 
B)  Send Sally a new list of projects to work on 
C)  Write Sally back saying, "this looks great" 
D)  Meet with Sally to briefly review the update 
A)  Email Sally asking if she has any questions 
B)  Send Sally a new list of projects to work on 
C)  Write Sally back saying, "this looks great" 
D)  Meet with Sally to briefly review the update

Question 12

The jargon used by an accountant is meaningful to a computer technician.

Accepted Answer

A) True 
 B)False

Question 13

Most people tend to value information overload because it helps them to be well informed employees.

Accepted Answer

A) True 
 B)False

Question 14

Grapevines fulfill employee needs, including the needs for information and socialization.

Accepted Answer

A) True 
 B)False

Question 15

Why does effective communication mean better supervision?

Accepted Answer

Employees cannot achieve their objective

Question 16

The grapevine is part of the formal communication channel established by the organization.

Accepted Answer

A) True 
 B)False

Question 17

An analysis of supervisors' activities would likely find that more than 75% of their workday involves giving and receiving information.

Accepted Answer

A) True 
 B)False

Question 18

The greatest single advantage of oral communication is that it takes less time than written communication.

Accepted Answer

A) True 
 B)False

Question 19

Upward formal communication channels normally involve discussions and meetings between department heads.

Accepted Answer

A) True 
 B)False

Question 20

All of the following are methods by which supervisors can manage meetings with their managers, EXCEPT:

Accepted Answer

A)  Respect the boss's time. 
B)  Analyze the boss's listening style. 
C)  Commit to the truth. 
D)  Filter the information that is provided to your boss. 
A)  Respect the boss's time. 
B)  Analyze the boss's listening style. 
C)  Commit to the truth. 
D)  Filter the information that is provided to your boss.

The downward channel of communication involves supervisors giving instructions.

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

One of the best ways a supervisor can stop a workplace rumor is to:

Delilah requested a meeting with her supervisor to negotiate a pay increase. This is an example of what type of communication?

Which of the following is NOT an advantage of oral communication over written communication?

It often times helps to repeat a message several times, preferably using different words and different methods.

Which of the following is an element of body language?

In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

Which of the following statements regarding repetition of the message is CORRECT?

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?

The jargon used by an accountant is meaningful to a computer technician.

Most people tend to value information overload because it helps them to be well informed employees.

Grapevines fulfill employee needs, including the needs for information and socialization.

Why does effective communication mean better supervision?

The grapevine is part of the formal communication channel established by the organization.

An analysis of supervisors' activities would likely find that more than 75% of their workday involves giving and receiving information.

The greatest single advantage of oral communication is that it takes less time than written communication.

Upward formal communication channels normally involve discussions and meetings between department heads.

All of the following are methods by which supervisors can manage meetings with their managers, EXCEPT:

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters

Exam 3: Communication: the Key to Effective Supervisory Management

The downward channel of communication involves supervisors giving instructions.

In terms of communication skills, supervisory effectiveness mostly will be determined by the supervisor's:

One of the best ways a supervisor can stop a workplace rumor is to:

Delilah requested a meeting with her supervisor to negotiate a pay increase. This is an example of what type of communication?

Which of the following is NOT an advantage of oral communication over written communication?

It often times helps to repeat a message several times, preferably using different words and different methods.

Which of the following is an element of body language?

In most organizations, policies, rules, information, guidelines, instructions, and goals follow which communication channel?

Which of the following statements regarding repetition of the message is CORRECT?

Upward communication is necessary so that supervisors can convey their ideas concerning activities related to their work to upper management.

Allison just received a weekly status update from Sally, one of her subordinates, and she would like to give feedback on her ongoing projects. Which of the following would be the best way to provide feedback?

The jargon used by an accountant is meaningful to a computer technician.

Most people tend to value information overload because it helps them to be well informed employees.

Grapevines fulfill employee needs, including the needs for information and socialization.

Why does effective communication mean better supervision?

The grapevine is part of the formal communication channel established by the organization.

An analysis of supervisors' activities would likely find that more than 75% of their workday involves giving and receiving information.

The greatest single advantage of oral communication is that it takes less time than written communication.

Upward formal communication channels normally involve discussions and meetings between department heads.

All of the following are methods by which supervisors can manage meetings with their managers, EXCEPT:

Supervising in Uncertain Times

The Managerial Functions

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Resolving Conflicts in the Workplace

Filters