Question 1

What must take place in order for alternative dispute resolutions to be effective?

Accepted Answer

In order for alternative dispute resolut

Question 2

Most supervisors are trained in the fine points of labor law as part of their job and are therefore highly qualified to resolve complaints involving aspects of equal employment opportunity.

Accepted Answer

A) True 
 B)False

Question 3

A shop steward is an elected representative of the union employees.

Accepted Answer

A) True 
 B)False

Question 4

Interest-based negotiating, or understanding why the other party wants what he or she wants, and then working toward a solution that satisfies those needs as well as one's own, occurs in which conflict-resolution style?

Accepted Answer

A)  Compete 
B)  Accomodate 
C)  Collaborate 
D)  Compromise 
A)  Compete 
B)  Accomodate 
C)  Collaborate 
D)  Compromise

Question 5

Approaches to processing and deciding employee complaints internally are referred to as:

Accepted Answer

A)  Negotiation 
B)  Alternative dispute resolution 
C)  Dispute litigation 
D)  Delegation 
A)  Negotiation 
B)  Alternative dispute resolution 
C)  Dispute litigation 
D)  Delegation

Question 6

Arriving at a speedy settlement should not outweigh the importance of a sound decision.

Accepted Answer

A) True 
 B)False

Question 7

ADR (Alternative dispute resolution) is becoming less common as employers are likely to want to enter into litigation when disputes occur.

Accepted Answer

A) True 
 B)False

Question 8

Distinguish between substantive and personalized conflict.

Accepted Answer

Substantive conflict is conflict about a

Question 9

Seeking assistance from human resources staff or higher level managers is considered:

Accepted Answer

A)  passing the buck. 
B)  showing weakness. 
C)  good supervision. 
D)  both a and b 
A)  passing the buck. 
B)  showing weakness. 
C)  good supervision. 
D)  both a and b

Question 10

What type of conflict occurs between individuals as a result of what should be done or what should occur?

Accepted Answer

A)  Personalized conflict 
B)  Substantive conflict 
C)  Dysfunctional conflict 
D)  Functional conflict 
A)  Personalized conflict 
B)  Substantive conflict 
C)  Dysfunctional conflict 
D)  Functional conflict

Question 11

Grievance procedures are typically resolved in the court of law.

Accepted Answer

A) True 
 B)False

Question 12

Someone with a competing style of conflict resolution tends to:

Accepted Answer

A)  dominate. 
B)  avoid. 
C)  concede. 
D)  identify common ground. 
A)  dominate. 
B)  avoid. 
C)  concede. 
D)  identify common ground.

Question 13

If an employee presents a grievance to the supervisor in the absence of the shop steward, the supervisor should:

Accepted Answer

A)  Listen to the employee to determine whether it involves the labor agreement; if it does, then notify the shop steward. 
B)  Refuse to listen to the employee. 
C)  Tape record the conversation. 
D)  Quickly change the subject. 
A)  Listen to the employee to determine whether it involves the labor agreement; if it does, then notify the shop steward. 
B)  Refuse to listen to the employee. 
C)  Tape record the conversation. 
D)  Quickly change the subject.

Question 14

What are the main differences between workplace complaints and workplace grievances?

Accepted Answer

A complaint is any individual or group p

Question 15

Jessica and Margo are having a conflict on a design project the two are completing together at work. Jessica would like to use standard fonts and logos that had already been used in previous designs, whereas Margo would like to utilize new fonts and design a new logo. The two decide to use the old logo, but utilize different fonts. This example demonstrates which conflict-resolution style?

Accepted Answer

A)  Accommodate 
B)  Compromise 
C)  Withdraw 
D)  Collaborate 
A)  Accommodate 
B)  Compromise 
C)  Withdraw 
D)  Collaborate

Question 16

The avoid/withdraw conflict resolution style is used for major issues only.

Accepted Answer

A) True 
 B)False

Question 17

It is unusual for an aggrieved union employee to present a grievance to the supervisor without the shop steward present.

Accepted Answer

A) True 
 B)False

Question 18

Ray found a solution to a conflict that could be characterized as "I win, you win." He is using the collaborative conflict resolution style.

Accepted Answer

A) True 
 B)False

Question 19

What are supervisory guidelines for resolving complaints and grievances?

Accepted Answer

In order to effectively resolve an emplo

Question 20

Conflict between two individuals that occurs because the two parties do not like one another is referred to as:

Accepted Answer

A)  Personalized conflict 
B)  Substantive conflict 
C)  Functional conflict 
D)  Dysfunctional conflict 
A)  Personalized conflict 
B)  Substantive conflict 
C)  Functional conflict 
D)  Dysfunctional conflict

What must take place in order for alternative dispute resolutions to be effective?

Most supervisors are trained in the fine points of labor law as part of their job and are therefore highly qualified to resolve complaints involving aspects of equal employment opportunity.

A shop steward is an elected representative of the union employees.

Interest-based negotiating, or understanding why the other party wants what he or she wants, and then working toward a solution that satisfies those needs as well as one's own, occurs in which conflict-resolution style?

Approaches to processing and deciding employee complaints internally are referred to as:

Arriving at a speedy settlement should not outweigh the importance of a sound decision.

ADR (Alternative dispute resolution) is becoming less common as employers are likely to want to enter into litigation when disputes occur.

Distinguish between substantive and personalized conflict.

Seeking assistance from human resources staff or higher level managers is considered:

What type of conflict occurs between individuals as a result of what should be done or what should occur?

Grievance procedures are typically resolved in the court of law.

Someone with a competing style of conflict resolution tends to:

If an employee presents a grievance to the supervisor in the absence of the shop steward, the supervisor should:

What are the main differences between workplace complaints and workplace grievances?

The avoid/withdraw conflict resolution style is used for major issues only.

It is unusual for an aggrieved union employee to present a grievance to the supervisor without the shop steward present.

Ray found a solution to a conflict that could be characterized as "I win, you win." He is using the collaborative conflict resolution style.

What are supervisory guidelines for resolving complaints and grievances?

Conflict between two individuals that occurs because the two parties do not like one another is referred to as:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Filters

Exam 15: Resolving Conflicts in the Workplace

What must take place in order for alternative dispute resolutions to be effective?

Most supervisors are trained in the fine points of labor law as part of their job and are therefore highly qualified to resolve complaints involving aspects of equal employment opportunity.

A shop steward is an elected representative of the union employees.

Interest-based negotiating, or understanding why the other party wants what he or she wants, and then working toward a solution that satisfies those needs as well as one's own, occurs in which conflict-resolution style?

Approaches to processing and deciding employee complaints internally are referred to as:

Arriving at a speedy settlement should not outweigh the importance of a sound decision.

ADR (Alternative dispute resolution) is becoming less common as employers are likely to want to enter into litigation when disputes occur.

Distinguish between substantive and personalized conflict.

Seeking assistance from human resources staff or higher level managers is considered:

What type of conflict occurs between individuals as a result of what should be done or what should occur?

Grievance procedures are typically resolved in the court of law.

Someone with a competing style of conflict resolution tends to:

If an employee presents a grievance to the supervisor in the absence of the shop steward, the supervisor should:

What are the main differences between workplace complaints and workplace grievances?

The avoid/withdraw conflict resolution style is used for major issues only.

It is unusual for an aggrieved union employee to present a grievance to the supervisor without the shop steward present.

Ray found a solution to a conflict that could be characterized as "I win, you win." He is using the collaborative conflict resolution style.

What are supervisory guidelines for resolving complaints and grievances?

Conflict between two individuals that occurs because the two parties do not like one another is referred to as:

Supervising in Uncertain Times

The Managerial Functions

Communication: the Key to Effective Supervisory Management

Principles of Motivation

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Principles for Organizing

The Supervisors Role in Preparing Employees for Success

Supervisory Leadership and the Management of Change

Managing Work Groups: Teamwork, Morale and Counseling

Supervising a Diverse Workforce

Fundamentals of Controlling

Performance Management

Filters