Exam 5: Understanding Consumer Behavior
Exam 1: Creating Customer Relationships and Value Through Marketing243 Questions
Exam 2: Developing Successful Organizational and Marketing Strategies358 Questions
Exam 3: Scanning the Marketing Environment268 Questions
Exam 4: Ethical and Social Responsibility for Sustainable Marketing191 Questions
Exam 5: Understanding Consumer Behavior356 Questions
Exam 6: Understanding Organizations As Customers209 Questions
Exam 7: Understanding and Reaching Global Consumers and Markets254 Questions
Exam 8: Marketing Research: From Customer Insights to Actions294 Questions
Exam 9: Market Segmentation, targeting, and Positioning201 Questions
Exam 10: Developing New Products and Services289 Questions
Exam 11: Managing Successful Products, services, and Brands366 Questions
Exam 12: Services Marketing216 Questions
Exam 13: Building the Price Foundation237 Questions
Exam 14: Arriving at the Final Price323 Questions
Exam 15: Managing Marketing Channels and Supply Chains308 Questions
Exam 16: Retailing and Wholesaling365 Questions
Exam 17: Integrated Marketing Communications and Direct Marketing313 Questions
Exam 18: Advertising,sales Promotion,and Public Relations343 Questions
Exam 19: Using Social Media and Mobile Marketing to Connect With Consumers157 Questions
Exam 20: Personal Selling and Sales Management324 Questions
Exam 21: Implementing Interactive and Multichannel Marketing237 Questions
Exam 22: Pulling It All Together: the Strategic Marketing Process209 Questions
Exam 23: Writing Successful Marketing and Business Plans: Tips and Guidelines84 Questions
Exam 24: Financial Statements and Ratios25 Questions
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________ often occurs in the postpurchase stage of the consumer decision process,when consumers notice and read advertisements for the brand they just bought as evidence to support their decision.
(Multiple Choice)
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Three teenage girls spent an hour at a store trying on various outfits,looking at possible combinations,and asking each other,"How do you think this looks on me?" This situation is most closely related to which of the following situational influences?
(Multiple Choice)
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When conducting an information search,various product-rating organizations,such as government agencies and TV consumer programs,are known as
(Multiple Choice)
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You have determined you want to buy an advanced hybrid vehicle,and a visit to Ford's website has revealed that the Ford Fusion Hybrid SE uses hybrid fuel technology with the latest in lithium-ion battery technology.You are currently in which stage of the consumer purchase decision process for this type of automobile?
(Multiple Choice)
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One evening while watching TV,your stomach growls.You see an ad for Subway.You walk to the Subway shop and buy a sandwich,which tastes great.In terms of behavioral learning,your hunger is a
(Multiple Choice)
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Once a consumer has completed the alternative evaluation stage of the consumer purchase decision process,the two remaining choices are
(Multiple Choice)
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During the consumer purchase decision process,an individual at the ________ stage will perceive differences between his or her ideal and actual situations big enough to trigger a decision.
(Multiple Choice)
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Figure 5-3
-In Figure 5-3 above,column A represents which of the following in terms of consumer involvement and product knowledge?

(Multiple Choice)
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Stephan was excited about his newly purchased laptop.It had all the features he wanted and was very fast with a great display for his gaming.In addition,the $1,200 price tag was reasonable.The same day he took it out of the box,he saw an online special for a similar computer,on sale for only $1,000.Suddenly he began to doubt his purchase decision and worried that maybe he hadn't gotten such a good deal.Stephan was most likely experiencing
(Multiple Choice)
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Enlightened carmakers have hired women designers,engineers,and marketing executives to better understand the way women decide to buy new cars.They have learned that
(Multiple Choice)
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Consumers spend little time and effort evaluating alternatives in the purchase of flour and soap.The consumer purchase decision process for such staples involves ________,which is virtually a habit and typifies low-involvement decision making.
(Multiple Choice)
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Charlie was standing outside his classroom talking on the phone when a friend heard him say,"Thank you for taking my call so quickly.I'd like to order the 32-gigabyte 9.7-inch iPad Pro.I'll pick it up today at the Southdale Apple Store.Can I use the easy pay plan?" Charlie was in which stage of the consumer purchase decision process?
(Multiple Choice)
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Which of the following statements about Asian American buying patterns is most accurate?
(Multiple Choice)
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Which of the following products and services is an example of a low-involvement purchase?
(Multiple Choice)
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The ________ is influenced by situational,psychological,sociocultural,and marketing mix influences.
(Multiple Choice)
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The process by which an individual selects,organizes,and interprets information to create a meaningful picture of the world is referred to as
(Multiple Choice)
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The way people see themselves and the way they believe others see them is referred to as
(Multiple Choice)
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