Question 1

What is the key word in ERP?

Accepted Answer

A) Enterprise 
B) Resource 
C) Planning 
D) None of the above 
A) Enterprise 
B) Resource 
C) Planning 
D) None of the above A

Question 2

Automatic call distribution routes inbound calls to available agents.

Accepted Answer

A) True 
 B)False  True

Question 3

Materials are transformed into semifinished and finished products-the organization's own production processes.

Accepted Answer

A) True 
 B)False  True

Question 4

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 5

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

Accepted Answer

A) True 
 B)False

Question 6

What is data integration?

Accepted Answer

A) The integration of data from multiple sources, which provides a unified view of all data. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems. 
A) The integration of data from multiple sources, which provides a unified view of all data. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems.

Question 7

Computer-aided design/computer-aided manufacturing (CAD/CAM)systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 8

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

Accepted Answer

A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization 
A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization

Question 9

What is an RFID's electronic product code?

Accepted Answer

A) Systems are used to create the digital designs and then manufacture the products. 
B) A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things. 
C) A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable. 
D) Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag. 
A) Systems are used to create the digital designs and then manufacture the products. 
B) A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things. 
C) A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable. 
D) Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Question 10

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

Accepted Answer

A) True 
 B)False

Question 11

What are the primary business benefits of an ERP system?

Accepted Answer

A) Sales forecasts, sales strategies, and marketing campaigns 
B) Market demand, resource and capacity constraints, and real-time scheduling 
C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution 
D) All of the above 
A) Sales forecasts, sales strategies, and marketing campaigns 
B) Market demand, resource and capacity constraints, and real-time scheduling 
C) Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution 
D) All of the above

Question 12

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

Accepted Answer

A) True 
 B)False

Question 13

What is a supply chain execution system?

Accepted Answer

A) The ability to view all areas up and down the supply chain in real time. 
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. 
C) Ensures supply chain cohesion by automating the different activities of the supply chain. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain. 
A) The ability to view all areas up and down the supply chain in real time. 
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. 
C) Ensures supply chain cohesion by automating the different activities of the supply chain. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Question 14

What is procurement?

Accepted Answer

A) The purchasing of goods and services to meet the needs of the supply chain. 
B) Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain. 
C) Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain. 
A) The purchasing of goods and services to meet the needs of the supply chain. 
B) Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain. 
C) Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Question 15

Eprocurement is the business-to-business (B2B. online purchase and sale of supplies and services.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is a common marketing CRM metric?

Accepted Answer

A) Number of new prospective customers 
B) Average number of service calls per day 
C) Average time to resolution 
D) Cost per interaction by marketing campaign 
A) Number of new prospective customers 
B) Average number of service calls per day 
C) Average time to resolution 
D) Cost per interaction by marketing campaign

Question 17

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 18

What are systems are used to create the digital designs and then manufacture the products?

Accepted Answer

A) Computer-aided design/computer-aided manufacturing 
B) Maker movement 
C) Makerspace 
D) RFID electronic product code 
A) Computer-aided design/computer-aided manufacturing 
B) Maker movement 
C) Makerspace 
D) RFID electronic product code

Question 19

What are several different types of software that sit between and provide connectivity for two or more software applications?

Accepted Answer

A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware 
A) Enterprise systems 
B) Enterprise application integration 
C) Middleware 
D) Enterprise application integration middleware

Question 20

What is the integration of a company's existing management information systems?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

What is the key word in ERP?

Automatic call distribution routes inbound calls to available agents.

Materials are transformed into semifinished and finished products-the organization's own production processes.

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

What is data integration?

Computer-aided design/computer-aided manufacturing (CAD/CAM)systems are used to create the digital designs and then manufacture the products.

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

What is an RFID's electronic product code?

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

What are the primary business benefits of an ERP system?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

What is a supply chain execution system?

What is procurement?

Eprocurement is the business-to-business (B2B. online purchase and sale of supplies and services.

Which of the following is a common marketing CRM metric?

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

What are systems are used to create the digital designs and then manufacture the products?

What are several different types of software that sit between and provide connectivity for two or more software applications?

What is the integration of a company's existing management information systems?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What is the key word in ERP?

Automatic call distribution routes inbound calls to available agents.

Materials are transformed into semifinished and finished products-the organization's own production processes.

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Core ERP components are the traditional components included in most ERP systems and primarily focus on internal operations.

What is data integration?

Computer-aided design/computer-aided manufacturing (CAD/CAM)systems are used to create the digital designs and then manufacture the products.

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

What is an RFID's electronic product code?

CRM analysis technologies help organizations segment their customers into categories such as best and worst customers.

What are the primary business benefits of an ERP system?

Automatic call distribution directs customers to use touch-tone phones or keywords to navigate or provide information.

What is a supply chain execution system?

What is procurement?

Eprocurement is the business-to-business (B2B. online purchase and sale of supplies and services.

Which of the following is a common marketing CRM metric?

What takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors?

What are systems are used to create the digital designs and then manufacture the products?

What are several different types of software that sit between and provide connectivity for two or more software applications?

What is the integration of a company's existing management information systems?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters