Question 1

Supply chain visibility is the ability to view all areas up and down the supply chain

Accepted Answer

A) True 
 B)False

Question 2

What is the primary difference between contact management and opportunity management?

Accepted Answer

A) Contact management deals with new customers, opportunity management deals with existing customers 
B) Contact management deals with existing customers, opportunity management deals with existing customers 
C) Contact management deals with new customers, opportunity management deals with new customers 
D) Contact management deals with existing customers, opportunity management deals with new customers 
A) Contact management deals with new customers, opportunity management deals with existing customers 
B) Contact management deals with existing customers, opportunity management deals with existing customers 
C) Contact management deals with new customers, opportunity management deals with new customers 
D) Contact management deals with existing customers, opportunity management deals with new customers

Question 3

Which of the following is one of the business areas of supply chain management?

Accepted Answer

A) Logistics 
B) Procurement 
C) Materials Management 
D) All of the above 
A) Logistics 
B) Procurement 
C) Materials Management 
D) All of the above

Question 4

SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Accepted Answer

A) True 
 B)False

Question 5

Which question below represents a CRM reporting technology example?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 6

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 7

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A) Accounting and finance 
B) Production and materials management 
C) Business intelligence 
D) Human resources 
A) Accounting and finance 
B) Production and materials management 
C) Business intelligence 
D) Human resources

Question 9

Where would you find the suppliers' suppler in a typical supply chain?

Accepted Answer

A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain 
A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain

Question 10

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Accepted Answer

A) True 
 B)False

Question 11

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Question 12

Drones are unmanned aircraft that can fly autonomously, or without a human.

Accepted Answer

A) True 
 B)False

Question 13

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Accepted Answer

A) True 
 B)False

Question 14

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Accepted Answer

A) True 
 B)False

Question 15

Outbound logistics distributes goods and services to customers.

Accepted Answer

A) True 
 B)False

Question 16

RFM stands for Regency, Frequency, and Monetary.

Accepted Answer

A) True 
 B)False

Question 17

Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 18

Logistics controls processes inside a company (warehouse logistics)and outside a company (transport logistics)and focuses on the physical execution part of the supply chain.

Accepted Answer

A) True 
 B)False

Question 19

Inventory turnover is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 20

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support 
A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support

Supply chain visibility is the ability to view all areas up and down the supply chain

What is the primary difference between contact management and opportunity management?

Which of the following is one of the business areas of supply chain management?

SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Which question below represents a CRM reporting technology example?

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Where would you find the suppliers' suppler in a typical supply chain?

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Drones are unmanned aircraft that can fly autonomously, or without a human.

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Outbound logistics distributes goods and services to customers.

RFM stands for Regency, Frequency, and Monetary.

Middleware translates information between disparate systems.

Logistics controls processes inside a company (warehouse logistics)and outside a company (transport logistics)and focuses on the physical execution part of the supply chain.

Inventory turnover is an unfilled customer order for a product that is out of stock.

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

Supply chain visibility is the ability to view all areas up and down the supply chain

What is the primary difference between contact management and opportunity management?

Which of the following is one of the business areas of supply chain management?

SaaS ERP uses the cloud platform to enable organizations not only to unite around business processes but to gather cloud data across supplier networks and supply chains to drive greater efficiency in manufacturing projects.

Which question below represents a CRM reporting technology example?

RFID uses electronic tags and labels to identify objects wirelessly over short distances.

Collaborative engineering helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Where would you find the suppliers' suppler in a typical supply chain?

Predictive dialing automatically dials outbound calls and forwards answered calls to an available agent.

Robotics focus on creating artificial intelligence devices that can move and react to sensory input.

Drones are unmanned aircraft that can fly autonomously, or without a human.

Materials management is the purchasing of goods and services to meet the needs of the supply chain.

Opportunity management CRM occurs when a website has stored enough data about a person's likes and dislikes to fashion offers more likely to appeal to that person.

Outbound logistics distributes goods and services to customers.

RFM stands for Regency, Frequency, and Monetary.

Middleware translates information between disparate systems.

Logistics controls processes inside a company (warehouse logistics)and outside a company (transport logistics)and focuses on the physical execution part of the supply chain.

Inventory turnover is an unfilled customer order for a product that is out of stock.

What guides users through marketing campaigns by performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters