Exam 8: Enterprise Applications: Business Communications

Walmart and Procter & Gamble (P&G)implemented a tremendously successful SCM system. The system linked Walmart's ________ centers directly to P&G's ________ centers.

What is logistics?

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Click-to-talk functions, which allow customers to click on a button and talk with a representative via the Internet.

Which question below represents a CRM analyzing technology question?

What allows customers to use the web to find answers to their questions or solutions to their problems?

In the basic supply chain make refers to manufacturing products and create production schedules.

What is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources?

Which of the following operational CRM technologies does the customer service department typically use?

What promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag?

What is customer order cycle time?

Which of the following questions can logistics help a company answer?

Accounting and finance ERP components manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.

What is a contact center or call center?

Which of the following is an extended ERP component?

What is the maker movement?

Which activities do accounting and finance components perform?

Production and materials management ERP components handle production planning and execution tasks such as demand forecasting, production scheduling, job cost accounting, and quality control.

What are two of the primary features of ebusiness components?

Inventory turnover is the frequency of inventory replacement.