Question 1

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above 
A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 2

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Accepted Answer

A) True 
 B)False

Question 3

Procurement can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

Accepted Answer

A) True 
 B)False

Question 4

What is enterprise application integration (EAI)?

Accepted Answer

A) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Enterprisewide support and data access for a firm's operations and business processes. 
A) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Enterprisewide support and data access for a firm's operations and business processes.

Question 5

What is predictive dialing?

Accepted Answer

A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) All of the above 
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) All of the above

Question 6

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Accepted Answer

A) True 
 B)False

Question 7

Software customization modifies existing software according to the business's or user's requirements.

Accepted Answer

A) True 
 B)False

Question 8

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Accepted Answer

A) True 
 B)False

Question 9

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 10

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

Accepted Answer

A) Procurement 
B) Logistics 
C) Materials management 
D) Bullwhip effect 
A) Procurement 
B) Logistics 
C) Materials management 
D) Bullwhip effect

Question 11

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

Accepted Answer

A) True 
 B)False

Question 12

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Accepted Answer

A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support 
A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support

Question 13

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Accepted Answer

A) True 
 B)False

Question 14

Inventory cycle time is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 15

What enables an organization to react more quickly to resolve supply chain issues?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 16

What is enterprise application integration (EAI)?

Accepted Answer

A) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
B) Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations. 
C) A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
A) The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability. 
B) Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations. 
C) A means of managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability. 
D) Connects the plans, methods, and tools aimed at integrating separate enterprise system.

Question 17

Which of the following questions can materials management help a company answer?

Accepted Answer

A) What are our current inventory levels? 
B) What items are running low in the warehouse? 
C) What items are at risk of spoiling in the warehouse? 
D) All of the above 
A) What are our current inventory levels? 
B) What items are running low in the warehouse? 
C) What items are at risk of spoiling in the warehouse? 
D) All of the above

Question 18

What can effective and efficient supply chain management systems enable an organization to accomplish?

Accepted Answer

A) Increase the power of its buyers 
B) Increase its supplier power 
C) Increase switching costs to increase the threat of substitute products or services 
D) All of the above 
A) Increase the power of its buyers 
B) Increase its supplier power 
C) Increase switching costs to increase the threat of substitute products or services 
D) All of the above

Question 19

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

Accepted Answer

A) True 
 B)False

Question 20

What is a supply chain planning system?

Accepted Answer

A) The ability to view all areas up and down the supply chain in real time. 
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. 
C) Ensures supply chain cohesion by automating the different activities of the supply chain. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain. 
A) The ability to view all areas up and down the supply chain in real time. 
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. 
C) Ensures supply chain cohesion by automating the different activities of the supply chain. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Procurement can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

What is enterprise application integration (EAI)?

What is predictive dialing?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Software customization modifies existing software according to the business's or user's requirements.

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Inventory cycle time is the frequency of inventory replacement.

What enables an organization to react more quickly to resolve supply chain issues?

What is enterprise application integration (EAI)?

Which of the following questions can materials management help a company answer?

What can effective and efficient supply chain management systems enable an organization to accomplish?

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

What is a supply chain planning system?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

Production and materials management ERP components track employee information including payroll, benefits, compensation, and performance assessment and ensure compliance with all laws

Procurement can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

What is enterprise application integration (EAI)?

What is predictive dialing?

List generators compile customer information from a variety of sources and segment it for different marketing campaigns.

Software customization modifies existing software according to the business's or user's requirements.

Selling chain management applies technology to the activities in the order life cycle from inquiry to sale.

Call scripting systems offer a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

What includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain?

Integrations provide enterprisewide support and data access for a firm's operations and business processes.

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

Inventory cycle time is the agreed upon time between the purchase of a product and the delivery of the product.

Inventory cycle time is the frequency of inventory replacement.

What enables an organization to react more quickly to resolve supply chain issues?

What is enterprise application integration (EAI)?

Which of the following questions can materials management help a company answer?

What can effective and efficient supply chain management systems enable an organization to accomplish?

Radio-frequency identification (RFID)uses electronic tags and labels to identify objects wirelessly over short distances.

What is a supply chain planning system?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters