Exam 8: Enterprise Applications: Business Communications

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Identify the core and extended areas of enterprise resource planning.

Customer service and support (CSS)is a part of operational CRM that automates service requests, complaints, product returns, and information requests.

Which of the following represents sales force automation?

In the basic supply chain source refers to building relationships with suppliers to procure raw materials.

The process of 3D printing (additive manufacturing)builds-layer by layer in an additive process-a three-dimensional solid object from a digital model.

In which of the five basic supply chain activities do you manufacture products and create production schedules?

In the basic supply chain source refers to planning for transportation of goods to customers.

Logistics includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave. Cradle to grave provides logistics support.

Which of the following questions can materials management help a company answer?

Drones include a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model.

Procurement includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Balanced scorecard is a management system, as well as a measurement system, that a firm uses to translate business strategies into executable tasks.

Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

What is interactive voice response (IVR)?

What is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable?

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

What is it called when distorted product-demand information ripples from one partner to the next throughout the supply chain?

Supplier relationship management (SRM)focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.