Question 1

What is enterprise resource planning?

Accepted Answer

A) The analysis and redesign of workflow within and between enterprises 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order 
C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations 
D) Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability 
A) The analysis and redesign of workflow within and between enterprises 
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order 
C) Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations 
D) Involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability

Question 2

What is selling chain management?

Accepted Answer

A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability. 
A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Question 3

RFID supports procurement.

Accepted Answer

A) True 
 B)False

Question 4

What is increasing the value of the sale?

Accepted Answer

A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support 
A) Cross-selling 
B) Up-selling 
C) Campaign management system 
D) Customer service and support

Question 5

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Accepted Answer

A) Sales management CRM systems 
B) Contact management CRM systems 
C) Opportunity management CRM systems 
D) All of the above 
A) Sales management CRM systems 
B) Contact management CRM systems 
C) Opportunity management CRM systems 
D) All of the above

Question 6

Which activities do production and materials management components perform?

Accepted Answer

A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. 
D) None of the above. 
A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities. 
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control. 
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management. 
D) None of the above.

Question 7

What helps an organization identify its customers across applications?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 8

Describe supply chain management along with its impact on business.

Accepted Answer

A supply chain consists of all parties i

Question 9

What is a forward integration?

Accepted Answer

A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes. 
A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes.

Question 10

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Accepted Answer

A) Contact center 
B) Web-based Self-service 
C) Call scripting system 
D) Uplift modeling 
A) Contact center 
B) Web-based Self-service 
C) Call scripting system 
D) Uplift modeling

Question 11

Which of the below metrics represents the frequency of inventory replacement?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover 
A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Question 12

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

A) True 
 B)False

Question 13

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

Accepted Answer

A) True 
 B)False

Question 14

What is a data integration?

Accepted Answer

A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes. 
A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes.

Question 15

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) All of the above 
A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) All of the above

Question 16

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A) Forward integration 
B) Forward data interchange 
C) Backward integration 
D) Backward data interchange 
A) Forward integration 
B) Forward data interchange 
C) Backward integration 
D) Backward data interchange

Question 17

What targets sales opportunities by finding new customers or companies for future sales?

Accepted Answer

A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system 
A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system

Question 18

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 19

Which of the following questions can procurement help a company answer?

Accepted Answer

A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) All of the above 
A) What quantity of raw materials should we purchase to minimize spoilage? 
B) How can we guarantee that our raw materials meet production needs? 
C) At what price can we purchase materials to guarantee profitability? 
D) All of the above

Question 20

How are integrations achieved?

Accepted Answer

A) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
B) Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Enterprisewide support and data access for a firm's operations and business processes. 
A) Connects the plans, methods, and tools aimed at integrating separate enterprise system. 
B) Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Enterprisewide support and data access for a firm's operations and business processes.

What is enterprise resource planning?

What is selling chain management?

RFID supports procurement.

What is increasing the value of the sale?

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Which activities do production and materials management components perform?

What helps an organization identify its customers across applications?

Describe supply chain management along with its impact on business.

What is a forward integration?

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Which of the below metrics represents the frequency of inventory replacement?

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

What is a data integration?

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What targets sales opportunities by finding new customers or companies for future sales?

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which of the following questions can procurement help a company answer?

How are integrations achieved?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What is enterprise resource planning?

What is selling chain management?

RFID supports procurement.

What is increasing the value of the sale?

What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?

Which activities do production and materials management components perform?

What helps an organization identify its customers across applications?

Describe supply chain management along with its impact on business.

What is a forward integration?

What is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products?

Which of the below metrics represents the frequency of inventory replacement?

Analytical CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Application integration is the integration of data from multiple sources, which provides a unified view of all data.

What is a data integration?

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

What targets sales opportunities by finding new customers or companies for future sales?

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Which of the following questions can procurement help a company answer?

How are integrations achieved?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters