Question 1

What allows an organization to reduce the cost and time required during the design process of a product?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 2

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

Accepted Answer

A) True 
 B)False

Question 3

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Accepted Answer

A) True 
 B)False

Question 4

Products are distributed to customers and their downstream customers at all levels.

Accepted Answer

A) True 
 B)False

Question 5

What is call scripting?

Accepted Answer

A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone. 
B) Allows customers to use the web to find answers to their questions or solutions to their problems. 
C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer. 
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products. 
A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone. 
B) Allows customers to use the web to find answers to their questions or solutions to their problems. 
C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer. 
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Question 6

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.

Accepted Answer

A) True 
 B)False

Question 7

What maintains customer contact information and identifies prospective customers for future sales?

Accepted Answer

A) Sales management CRM system 
B) Contact management CRM system 
C) Opportunity management CRM system 
D) Sales force automation CRM system 
A) Sales management CRM system 
B) Contact management CRM system 
C) Opportunity management CRM system 
D) Sales force automation CRM system

Question 8

What is enterprise application integration (EAI)middleware?

Accepted Answer

A) The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Translates information between disparate systems. 
D) Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors. 
A) The use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Translates information between disparate systems. 
D) Packages commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Question 9

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Accepted Answer

A) True 
 B)False

Question 10

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 11

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

Accepted Answer

A) True 
 B)False

Question 12

What distributes goods and services to customers?

Accepted Answer

A) Inbound logistics 
B) Outbound logistics 
C) Logistics 
D) Cradle to grave 
A) Inbound logistics 
B) Outbound logistics 
C) Logistics 
D) Cradle to grave

Question 13

RFID supports logistics.

Accepted Answer

A) True 
 B)False

Question 14

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Accepted Answer

A) True 
 B)False

Question 15

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 16

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 17

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

Accepted Answer

A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID 
A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID

Question 18

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

Accepted Answer

A) True 
 B)False

Question 19

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Accepted Answer

A) True 
 B)False

Question 20

Supply chain execution system is the ability to view all areas up and down the supply chain

Accepted Answer

A) True 
 B)False

What allows an organization to reduce the cost and time required during the design process of a product?

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Products are distributed to customers and their downstream customers at all levels.

What is call scripting?

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.

What maintains customer contact information and identifies prospective customers for future sales?

What is enterprise application integration (EAI)middleware?

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

What distributes goods and services to customers?

RFID supports logistics.

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Supply chain execution system is the ability to view all areas up and down the supply chain

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What allows an organization to reduce the cost and time required during the design process of a product?

Logistics includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain.

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Products are distributed to customers and their downstream customers at all levels.

What is call scripting?

In the basic supply chain plan refers to preparing to manage all resources required to meet demand.

What maintains customer contact information and identifies prospective customers for future sales?

What is enterprise application integration (EAI)middleware?

Logistics includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Supply chain execution systems ensure supply chain cohesion by automating the different activities of the supply chain.

What distributes goods and services to customers?

RFID supports logistics.

A backward integration takes information entered into a given system and sends it automatically to all upstream systems and processes

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Collaborative demand planning allows an organization to reduce the cost and time required during the design process of a product.

What is a process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model?

Integrations are achieved using middleware -several types of software that sit between and provide connectivity for two or more software applications. Middleware translates information between disparate systems.

Effective and efficient supply chain management systems can enable an organization to decrease the power of its buyers.

Supply chain execution system is the ability to view all areas up and down the supply chain

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters