Question 1

What is key for business process support that spans functional areas and legacy systems?

Accepted Answer

A) Software customization 
B) Data integration is key for business process support that spans functional areas and legacy systems. 
C) Elogistics manages the transportation and storage of goods. 
D) Eprocurement is the business-to-business (B2
B) online purchase and sale of supplies and services. 
A) Software customization 
B) Data integration is key for business process support that spans functional areas and legacy systems. 
C) Elogistics manages the transportation and storage of goods. 
D) Eprocurement is the business-to-business (B2
B) online purchase and sale of supplies and services.

Question 2

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Accepted Answer

A) Business intelligence 
B) Ebusiness 
C) Customer relationship management 
D) Supply chain management 
A) Business intelligence 
B) Ebusiness 
C) Customer relationship management 
D) Supply chain management

Question 3

Which component is a credit-management feature typically included in?

Accepted Answer

A) Accounting and finance components 
B) Production and managerial management components 
C) Human resource components 
D) Production and materials management components 
A) Accounting and finance components 
B) Production and managerial management components 
C) Human resource components 
D) Production and materials management components

Question 4

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Accepted Answer

A) True 
 B)False

Question 5

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a current CRM trend?

Accepted Answer

A) Partner relationship management 
B) Supplier relationship management 
C) Employee relationship management 
D) Distributor relationship management 
A) Partner relationship management 
B) Supplier relationship management 
C) Employee relationship management 
D) Distributor relationship management

Question 7

What is automatic call distribution?

Accepted Answer

A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) All of the above 
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent 
B) Directs customers to use touch-tone phones or keywords to navigate or provide information 
C) A phone switch routes inbound calls to available agents 
D) All of the above

Question 8

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain 
A) Upstream 
B) Downstream 
C) In the middle 
D) Not on the supply chain

Question 9

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

Accepted Answer

A) True 
 B)False

Question 10

What applies technology to the activities in the order life cycle from inquiry to sale?

Accepted Answer

A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning 
A) Supply chain event management 
B) Selling chain management 
C) Collaborative engineering 
D) Collaborative demand planning

Question 11

What are drones?

Accepted Answer

A) A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model. 
B) Uses electronic tags and labels to identify objects wirelessly over short distances. 
C) Unmanned aircraft that can fly autonomously, or without a human. 
D) Focus on creating artificial intelligence devices that can move and react to sensory input. 
A) A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model. 
B) Uses electronic tags and labels to identify objects wirelessly over short distances. 
C) Unmanned aircraft that can fly autonomously, or without a human. 
D) Focus on creating artificial intelligence devices that can move and react to sensory input.

Question 12

Production and materials management is a core ERP component.

Accepted Answer

A) True 
 B)False

Question 13

What is collaborative engineering?

Accepted Answer

A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability. 
A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Question 14

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Accepted Answer

A) True 
 B)False

Question 15

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Accepted Answer

A) True 
 B)False

Question 16

Back-office operations deal directly with the customer.

Accepted Answer

A) True 
 B)False

Question 17

In the basic supply chain return refers to prepare to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 18

Cross-selling is increasing the value of the sale.

Accepted Answer

A) True 
 B)False

Question 19

The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

Accepted Answer

A) True 
 B)False

Question 20

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Accepted Answer

A) True 
 B)False

What is key for business process support that spans functional areas and legacy systems?

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Which component is a credit-management feature typically included in?

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Which of the following is not a current CRM trend?

What is automatic call distribution?

Where would you find the manufacturer and distributor in a typical supply chain?

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

What applies technology to the activities in the order life cycle from inquiry to sale?

What are drones?

Production and materials management is a core ERP component.

What is collaborative engineering?

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Back-office operations deal directly with the customer.

In the basic supply chain return refers to prepare to manage all resources required to meet demands.

Cross-selling is increasing the value of the sale.

The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What is key for business process support that spans functional areas and legacy systems?

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

Which component is a credit-management feature typically included in?

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Call scripting occurs when a customer service representative's answers customer inquiries and solves problems by email and IMing.

Which of the following is not a current CRM trend?

What is automatic call distribution?

Where would you find the manufacturer and distributor in a typical supply chain?

Enterprise resource planning (ERP)integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems)so employees can make decisions by viewing enterprisewide information about all business operations.

What applies technology to the activities in the order life cycle from inquiry to sale?

What are drones?

Production and materials management is a core ERP component.

What is collaborative engineering?

Robotics focuses on creating artificial intelligence devices that can move and react to sensory input.

Core ERP components are the extra components that meet organizational needs not covered by the core components and primarily focus on external operations.

Back-office operations deal directly with the customer.

In the basic supply chain return refers to prepare to manage all resources required to meet demands.

Cross-selling is increasing the value of the sale.

The primary concern with mobile ERP is security of sensitive data, including trade secrets, financial data, and customer data.

Employee relationship management focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters