Question 1

What is an application integration?

Accepted Answer

A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes. 
A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes.

Question 2

What is the integration of data from multiple sources, which provides a unified view of all data?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 3

What is at the heart of any ERP system?

Accepted Answer

A) Information 
B) Employees 
C) Customers 
D) Database 
A) Information 
B) Employees 
C) Customers 
D) Database

Question 4

Employee relationship management (ERM)provides web-based self-service tools that streamline and automate the human resource department.

Accepted Answer

A) True 
 B)False

Question 5

What modifies existing software according to the business's or user's requirements?

Accepted Answer

A) Software customization 
B) Data integration 
C) Elogistics 
D) Eprocurement 
A) Software customization 
B) Data integration 
C) Elogistics 
D) Eprocurement

Question 6

Elogistics manage the transportation and storage of goods.

Accepted Answer

A) True 
 B)False

Question 7

Analytical CRM provides customer segmentation, which divides a market into categories that share similar attributes such as age, location, gender, habits, and so on. By segmenting customers into groups, it becomes easier to create targeted marketing and sales campaigns, ensuring that you are not wasting resources marketing products to the wrong customers.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

Accepted Answer

A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system 
A) Sales management system 
B) Contact management system 
C) Opportunity management system 
D) Sales force automation system

Question 9

What is a backward integration?

Accepted Answer

A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes. 
A) The integration of a company's existing management information systems. 
B) The integration of data from multiple sources, which provides a unified view of all data. 
C) Sends information entered into a given system automatically to all downstream systems and processes. 
D) Sends information entered into a given system automatically to all upstream systems and processes.

Question 10

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 11

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Accepted Answer

A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies 
A) CRM reporting technologies 
B) CRM analyzing technologies 
C) CRM processing technologies 
D) CRM predicting technologies

Question 12

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Sale 
D) Deliver 
A) Plan 
B) Source 
C) Sale 
D) Deliver

Question 14

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Accepted Answer

A) True 
 B)False

Question 15

Application integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 16

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Accepted Answer

A) True 
 B)False

Question 17

Identify the three technologies that are reinventing the supply chain.

Accepted Answer

The goal of ERP is to integrate all of t

Question 18

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Accepted Answer

A) True 
 B)False

Question 19

In which of the five basic supply chain activities do you support customers and product returns?

Accepted Answer

A) Plan 
B) Source 
C) Deliver 
D) Return 
A) Plan 
B) Source 
C) Deliver 
D) Return

Question 20

What is materials management?

Accepted Answer

A) The purchasing of goods and services to meet the needs of the supply chain. 
B) Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain. 
C) Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain. 
A) The purchasing of goods and services to meet the needs of the supply chain. 
B) Includes the processes that control the distribution, maintenance, and replacement of materials and personnel to support the supply chain. 
C) Includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

What is an application integration?

What is the integration of data from multiple sources, which provides a unified view of all data?

What is at the heart of any ERP system?

Employee relationship management (ERM)provides web-based self-service tools that streamline and automate the human resource department.

What modifies existing software according to the business's or user's requirements?

Elogistics manage the transportation and storage of goods.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

What is a backward integration?

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Which of the following is not one of the five basic components of supply chain management?

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Application integration is the integration of a company's existing management information systems.

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Identify the three technologies that are reinventing the supply chain.

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

In which of the five basic supply chain activities do you support customers and product returns?

What is materials management?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

What is an application integration?

What is the integration of data from multiple sources, which provides a unified view of all data?

What is at the heart of any ERP system?

Employee relationship management (ERM)provides web-based self-service tools that streamline and automate the human resource department.

What modifies existing software according to the business's or user's requirements?

Elogistics manage the transportation and storage of goods.

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

What is a backward integration?

The robotics movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Which of the following is not one of the five basic components of supply chain management?

The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.

Application integration is the integration of a company's existing management information systems.

Inventory cycle time is the time it takes to manufacture a product and deliver it to the retailer.

Identify the three technologies that are reinventing the supply chain.

Outbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

In which of the five basic supply chain activities do you support customers and product returns?

What is materials management?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters