Question 1

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

Accepted Answer

A) True 
 B)False

Question 2

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 3

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Accepted Answer

A) True 
 B)False

Question 4

Call scripting falls under the category of the sales department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 5

What is computer-aided design/computer-aided manufacturing (CAD/CAM)?

Accepted Answer

A) Systems are used to create the digital designs and then manufacture the products. 
B) A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things. 
C) A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable. 
D) Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag. 
A) Systems are used to create the digital designs and then manufacture the products. 
B) A cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things. 
C) A community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable. 
D) Promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag.

Question 6

In the past, departments made decisions independent of each other.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

Accepted Answer

The goal of ERP is to integrate all of t

Question 8

What is supply chain event management (SCEM)?

Accepted Answer

A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability. 
A) Enables an organization to react more quickly to resolve supply chain issues. 
B) Applies technology to the activities in the order life cycle from inquiry to sale. 
C) Allows an organization to reduce the cost and time required during the design process of a product. 
D) Helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

Question 9

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Accepted Answer

A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID 
A) 3D Printing 
B) Robotics 
C) Drones 
D) RFID

Question 10

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

Accepted Answer

A) True 
 B)False

Question 11

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Accepted Answer

A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration 
A) Backward integration 
B) Application integration 
C) Data integration 
D) Forward integration

Question 12

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Accepted Answer

A) True 
 B)False

Question 13

Which question below represents a CRM predicting technology question?

Accepted Answer

A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above 
A) Why did sales not meet forecasts? 
B) What customers are at risk of leaving? 
C) What is the total revenue by customer? 
D) All of the above

Question 14

What provides Web-based self-service tools that streamline and automate the human resource department?

Accepted Answer

A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) All of the above 
A) Supplier relationship management 
B) Partner relationship management 
C) Employee relationship management 
D) All of the above

Question 15

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

Accepted Answer

A) Inbound logistics 
B) Outbound logistics 
C) Logistics 
D) Cradle to grave 
A) Inbound logistics 
B) Outbound logistics 
C) Logistics 
D) Cradle to grave

Question 16

What is uplift modeling?

Accepted Answer

A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone. 
B) Allows customers to use the web to find answers to their questions or solutions to their problems. 
C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer. 
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products. 
A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone. 
B) Allows customers to use the web to find answers to their questions or solutions to their problems. 
C) Gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer. 
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Question 17

Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

Accepted Answer

A) True 
 B)False

Question 18

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

Accepted Answer

A) Contact center 
B) Web-based Self-service 
C) Call scripting system 
D) Uplift modeling 
A) Contact center 
B) Web-based Self-service 
C) Call scripting system 
D) Uplift modeling

Question 19

What allows customers to use the web to find answers to their questions or solutions to their problems?

Accepted Answer

A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization 
A) Contact center 
B) Web-based self-service 
C) Call scripting 
D) Website personalization

Question 20

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Accepted Answer

A) True 
 B)False

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Call scripting falls under the category of the sales department's CRM tools.

What is computer-aided design/computer-aided manufacturing (CAD/CAM)?

In the past, departments made decisions independent of each other.

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

What is supply chain event management (SCEM)?

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Which question below represents a CRM predicting technology question?

What provides Web-based self-service tools that streamline and automate the human resource department?

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

What is uplift modeling?

Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

What allows customers to use the web to find answers to their questions or solutions to their problems?

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters

Exam 8: Enterprise Applications: Business Communications

The bullwhip effect occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Uplift modeling is a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products.

Call scripting falls under the category of the sales department's CRM tools.

What is computer-aided design/computer-aided manufacturing (CAD/CAM)?

In the past, departments made decisions independent of each other.

Discuss the current technologies organizations are integrating in enterprise resource planning systems.

What is supply chain event management (SCEM)?

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Collaborative engineering allows an organization to reduce the cost and time required during the design process of a product.

What takes information entered into a given system and sends it automatically to all downstream systems and processes?

Selling chain management enables an organization to react more quickly to resolve supply chain issues.

Which question below represents a CRM predicting technology question?

What provides Web-based self-service tools that streamline and automate the human resource department?

What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?

What is uplift modeling?

Integrations allow separate systems to communicate directly with each other, eliminating the need for manual entry into multiple systems.

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

What allows customers to use the web to find answers to their questions or solutions to their problems?

Supplier relationship management discovers optimal sales channels by selecting the right partners and identifying mutual customers.

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

Filters