Exam 8: Enterprise Applications: Business Communications

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution - and between firms.

(True/False)

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Question 21

What uses electronic tags and labels to identify objects wirelessly over short distances?

(Multiple Choice)

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Question 22

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

(Multiple Choice)

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Question 23

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

(True/False)

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Question 24

Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

(True/False)

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Question 25

What is collaborative demand planning?

(Multiple Choice)

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Question 26

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

(Multiple Choice)

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Question 27

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

(True/False)

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Question 28

What provides enterprisewide support and data access for a firm's operations and business processes?

(Multiple Choice)

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Question 29

Logistics can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

(True/False)

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Question 30

A back order is an unfilled customer order for a product that is out of stock.

(True/False)

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Question 31

3D printing supports materials management.

(True/False)

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Question 32

What is the purchasing of goods and services to meet the needs of the supply chain?

(Multiple Choice)

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Question 33

List generators fall under the category of the sales department's CRM tools.

(True/False)

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Question 34

Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.

(True/False)

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Question 35

Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.

(True/False)

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Question 36

What is supply chain visibility?

(Multiple Choice)

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Question 37

3D printing is unmanned aircraft that can fly autonomously, or without a human.

(True/False)

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Question 38

Which of the following is not one of the three phases in the evolution of CRM?

(Multiple Choice)

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Question 39

Which of the following is not a valid way that a CRM system can collect information?

(Multiple Choice)

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Question 40

Showing 21 - 40 of 333

Information technology's primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution - and between firms.

What uses electronic tags and labels to identify objects wirelessly over short distances?

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.

Collaborative demand planning helps organizations reduce their investment in inventory while improving customer satisfaction through product availability.

What is collaborative demand planning?

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

A supply chain execution system might electronically route orders from a manufacturer to a supplier using electronic data interchange (EDI), a standard format for the electronic exchange of information between supply chain participants.

What provides enterprisewide support and data access for a firm's operations and business processes?

Logistics can help a company answer the following question - What quantity of raw materials should we purchase to minimize spoilage?

A back order is an unfilled customer order for a product that is out of stock.

3D printing supports materials management.

What is the purchasing of goods and services to meet the needs of the supply chain?

List generators fall under the category of the sales department's CRM tools.

Partner relationship management provides web-based self-service tools that streamline and automate the human resource department.

Customer order cycle time is the time it takes to manufacture a product and deliver it to the retailer.

What is supply chain visibility?

3D printing is unmanned aircraft that can fly autonomously, or without a human.

Which of the following is not one of the three phases in the evolution of CRM?

Which of the following is not a valid way that a CRM system can collect information?

Management Information Systems: Business Driven MIS

Decisions and Processes: Value Driven Business

Ebusiness: Electronic Business Value

Ethics and Information Security: MIS Business Concerns

Infrastructures: Sustainable Technologies

Data: Business Intelligence

Networks: Mobile Business

Systems Development and Project Management: Corporate Responsibility

Hardware and Software Basics

Networks and Telecommunications

Designing Databases

Emerging Trends and Technologies

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