Exam 13: Communication and Information Technology

If you are delivering a message and the receivers have a puzzled look,you can surmise __________.

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which part of the communication process went amiss?

Alenova managers a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

You are the manager of a very fun-loving department.Unfortunately,there have been a number of sexual harassment claims of late and you want to make sure that everyone is on the same page of what is fun and what is inappropriate.Remembering the important elements of presentations,how will you address this issue?

The manager of marketing informed an operations supervisor about the layoffs other departments were experiencing.What form of communication is taking place?

It important to remember that when one gives you criticism,they are probably wanting to __________.

Due to budget cuts,Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use?

Within an information network,the headquarters facility has direct contact with all except _________.

Which of the following is a good probing response?

An information system does not have ________________.

As general rule,a written message is not appropriate for delivering _________.

Lately,you notice that Maranda has been avoiding you at work.Even though you are her manager,she does not want to interact with you and has even started to show some withdrawl behaviors.You run into Maranda in the break room and decide to get to the bottom of the problem.How are you going to start the conversation? Be specific in provided exact wording of what you will say and explain why.

The CEO of ClubCorp told his vice president to cut costs by 10% or unfortunately,other parts of the budget will have to be cut.This illustrates what form of communication flow?

One of the major disadvantages of oral communications is that __________.

The best way to ensure that the message has been communicated correctly is to ___________.

Executive information systems are a form of ___________.

Mikhel works at a local amusement park which,rather than having patrons pay per ride,they purchase an admission card for the day and scan the card at the entrance of each ride.Mikhel thinks that through scanning the cards,the park could be improved.Which type of information system do you think would be most helpful to Mikhel and what would you encourage him to do with the system?

Filtering is the process of altering or distorting information to project a more favorable image.

Facebook is considered a type of information network.

List and define the five questions one should answer before sending a message.