Question 1

It is important for a manager to be open to feedback because ____________.

Accepted Answer

A) the receivers are doing most of the work 
B) receivers will avoid managers who get upset 
C) managers will be able to know the truth through body language 
D) managers are usually delivering bad news 
A) the receivers are doing most of the work 
B) receivers will avoid managers who get upset 
C) managers will be able to know the truth through body language 
D) managers are usually delivering bad news

Question 2

Which of the following is not considered one of the major communication barriers?

Accepted Answer

A) noise 
B) emotions 
C) personality 
D) channel selection 
A) noise 
B) emotions 
C) personality 
D) channel selection

Question 3

What is the first step of the message-sending process?

Accepted Answer

A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) check the receivers' understanding 
A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) check the receivers' understanding

Question 4

"Don't worry,everything will be OK" is an example of a _____________.

Accepted Answer

A) reassuring response 
B) reflective response 
C) patronizing response 
D) advising response 
A) reassuring response 
B) reflective response 
C) patronizing response 
D) advising response

Question 5

The five typical response styles include reflecting,reassuring,_______________.

Accepted Answer

A) advising,diverting,and probing 
B) probing,listening,and advising 
C) listening,advising,and probing 
D) diverting,probing,and listening 
A) advising,diverting,and probing 
B) probing,listening,and advising 
C) listening,advising,and probing 
D) diverting,probing,and listening

Question 6

Telephone conversations are appropriate for all of the following except ___________.

Accepted Answer

A) quick exchanges 
B) discussing personal matters 
C) reducing travel 
D) checking on the status of a project 
A) quick exchanges 
B) discussing personal matters 
C) reducing travel 
D) checking on the status of a project

Question 7

When combining channels,be aware that ___________.

Accepted Answer

A) people tend to give more weight to nonverbal than verbal elements 
B) people tend to give more weight to verbal than nonverbal elements 
C) people do not tend to place importance on verbal elements 
D) people do not tend to place importance on nonverbal elements 
A) people tend to give more weight to nonverbal than verbal elements 
B) people tend to give more weight to verbal than nonverbal elements 
C) people do not tend to place importance on verbal elements 
D) people do not tend to place importance on nonverbal elements

Question 8

Regarding the sending of messages,one of the problems with platforms such as Facebook and Instagram is that ___________.

Accepted Answer

A) they are used by people with low social skills 
B) body language must be observed through pictures 
C) people give feedback without actually reading the message 
D) it is difficult to check for understanding 
A) they are used by people with low social skills 
B) body language must be observed through pictures 
C) people give feedback without actually reading the message 
D) it is difficult to check for understanding

Question 9

When planning a message,one should not consider _________.

Accepted Answer

A) what the goal of the message is 
B) who might see the message 
C) when the message will be transmitted 
D) where the message will be transmitted 
A) what the goal of the message is 
B) who might see the message 
C) when the message will be transmitted 
D) where the message will be transmitted

Question 10

___________ refers to understanding and relating to another's feelings.

Accepted Answer

A) Emotional intelligence 
B) Emotional quotient 
C) Empathic listening 
D) Empathic relationships 
A) Emotional intelligence 
B) Emotional quotient 
C) Empathic listening 
D) Empathic relationships

Question 11

It is said one needs IQ,EQ and ______________ to succeed.

Accepted Answer

A) I got a clue 
B) insider knowledge 
C) the hookup 
D) money 
A) I got a clue 
B) insider knowledge 
C) the hookup 
D) money

Question 12

An appropriate reflecting response is ___________________.

Accepted Answer

A) "My checking up on you annoys you?" 
B) "What am I doing that annoys you? 
C) "You think I am annoying? 
D) "Do you think you need to change jobs?" 
A) "My checking up on you annoys you?" 
B) "What am I doing that annoys you? 
C) "You think I am annoying? 
D) "Do you think you need to change jobs?"

Question 13

Due to an increase in business,Sharik is going to internally promote someone to assistant manager and hire a new employee to replace the promoted person.Sharik called a meeting of his department and told them the news.Phoung immediately stated that she wanted to position of manager and Devin stated that she knew someone from college that would make a terrific assistant manager.From this story,we can see that Sharik should have done what where Devin was concerned?

Accepted Answer

A) talked to her before having the meeting 
B) watched her for nonverbal communication 
C) given her the message in a written format 
D) asked her questions about the message 
A) talked to her before having the meeting 
B) watched her for nonverbal communication 
C) given her the message in a written format 
D) asked her questions about the message

Question 14

Upward communication allows employees to participate in management decisions and improves performance.

Accepted Answer

A) True 
 B)False

Question 15

When offering a presentation,one need not ____________.

Accepted Answer

A) discuss the main points in detail 
B) create a visual such as PowerPoint 
C) end with a summarization of the main points 
D) offer a purpose statement to the audience 
A) discuss the main points in detail 
B) create a visual such as PowerPoint 
C) end with a summarization of the main points 
D) offer a purpose statement to the audience

Question 16

Of the five elements of emotional intelligence,which one do you see as your strength? Which one do you see as your weakness? Be sure to explain your answer.

Accepted Answer

Answers to this question will vary great

Question 17

Transactional processing systems are used to handle routine and nonroutine business matters.

Accepted Answer

A) True 
 B)False

Question 18

Lavern and Donald are coworkers on a large branding campaign.While the project is on track,Lavern feels that she is doing all of the work and that Donald is treating her like a second class citizen.Lavern comes to you and says "Donald is a complete jerk and he really needs to get fired!" Which of the following is an appropriate response for you to offer her?

Accepted Answer

A) "You got that right…I cannot stand that guy!" 
B) "So it seems you have a problem with Donald.Is there something else going on? 
C) "You seem to resent that Donald was hired for the project.Who did you want hired? 
D) "You resent Donald for not doing his share of the work;is this what you mean? 
A) "You got that right…I cannot stand that guy!" 
B) "So it seems you have a problem with Donald.Is there something else going on? 
C) "You seem to resent that Donald was hired for the project.Who did you want hired? 
D) "You resent Donald for not doing his share of the work;is this what you mean?

Question 19

Giving someone a wink or a dirty look would be considered which element of body language?

Accepted Answer

A) facial expressions 
B) vocal quality 
C) gestures 
D) posture 
A) facial expressions 
B) vocal quality 
C) gestures 
D) posture

Question 20

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.

Accepted Answer

A) send out a newsletter 
B) put a notice on the bulletin board in the backroom 
C) send out a memo,probably over email 
D) send everyone a letter 
A) send out a newsletter 
B) put a notice on the bulletin board in the backroom 
C) send out a memo,probably over email 
D) send everyone a letter

It is important for a manager to be open to feedback because ____________.

Which of the following is not considered one of the major communication barriers?

What is the first step of the message-sending process?

"Don't worry,everything will be OK" is an example of a _____________.

The five typical response styles include reflecting,reassuring,_______________.

Telephone conversations are appropriate for all of the following except ___________.

When combining channels,be aware that ___________.

Regarding the sending of messages,one of the problems with platforms such as Facebook and Instagram is that ___________.

When planning a message,one should not consider _________.

___________ refers to understanding and relating to another's feelings.

It is said one needs IQ,EQ and ______________ to succeed.

An appropriate reflecting response is ___________________.

Upward communication allows employees to participate in management decisions and improves performance.

When offering a presentation,one need not ____________.

Of the five elements of emotional intelligence,which one do you see as your strength? Which one do you see as your weakness? Be sure to explain your answer.

Transactional processing systems are used to handle routine and nonroutine business matters.

Giving someone a wink or a dirty look would be considered which element of body language?

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

It is important for a manager to be open to feedback because ____________.

Which of the following is not considered one of the major communication barriers?

What is the first step of the message-sending process?

"Don't worry,everything will be OK" is an example of a _____________.

The five typical response styles include reflecting,reassuring,_______________.

Telephone conversations are appropriate for all of the following except ___________.

When combining channels,be aware that ___________.

Regarding the sending of messages,one of the problems with platforms such as Facebook and Instagram is that ___________.

When planning a message,one should not consider _________.

___________ refers to understanding and relating to another's feelings.

It is said one needs IQ,EQ and ______________ to succeed.

An appropriate reflecting response is ___________________.

Upward communication allows employees to participate in management decisions and improves performance.

When offering a presentation,one need not ____________.

Of the five elements of emotional intelligence,which one do you see as your strength? Which one do you see as your weakness? Be sure to explain your answer.

Transactional processing systems are used to handle routine and nonroutine business matters.

Giving someone a wink or a dirty look would be considered which element of body language?

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita,the assistant manager,has legitimate power during the week.Lynn should ___________ describing her plans.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters