Question 1

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?

Accepted Answer

A) feedback 
B) a promotion 
C) approval 
D) participation 
A) feedback 
B) a promotion 
C) approval 
D) participation

Question 2

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.

Accepted Answer

A) Face-to-face conversations 
B) Telephone conversations 
C) Face-to-face and telephone conversations 
D) Meetings and face-to-face conversations 
A) Face-to-face conversations 
B) Telephone conversations 
C) Face-to-face and telephone conversations 
D) Meetings and face-to-face conversations

Question 3

Expert systems are built on a system of _____________ scenarios.

Accepted Answer

A) if-then 
B) what-if 
C) why-if 
D) if-who 
A) if-then 
B) what-if 
C) why-if 
D) if-who

Question 4

___________ will indicate if the receiver has been listening and whether or not he/she can give an appropriate reply.

Accepted Answer

A) Immediate actions 
B) Answering direct questions 
C) A written response 
D) Body language 
A) Immediate actions 
B) Answering direct questions 
C) A written response 
D) Body language

Question 5

It does not really matter what someone knows;what counts is how they feel.

Accepted Answer

A) True 
 B)False

Question 6

What is the final step of the message-sending process?

Accepted Answer

A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) get a commitment and follow up 
A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) get a commitment and follow up

Question 7

Pretend you are the Manager for Human Resources as a large scaled manufacturing facility.You have just finished making a presentation to the line workers on sexual harassment and are bringing your presentation to a conclusion.What are three question you will ask to receive feedback and why are you going to ask these questions?

Accepted Answer

Answers will vary greatly but

Question 8

In the message-sending process,when one transmits their message,they are __________.

Accepted Answer

A) determining the best way to offer the receiver the message 
B) following up on the objectives 
C) creating some small-talk 
D) telling the receiver the objective of the message 
A) determining the best way to offer the receiver the message 
B) following up on the objectives 
C) creating some small-talk 
D) telling the receiver the objective of the message

Question 9

When speaking to someone on the phone,one _______________.

Accepted Answer

A) loses the input from nonverbal cues 
B) does not experience as much bias 
C) is experiencing the highest levels of media richness 
D) could have more media richness from a letter 
A) loses the input from nonverbal cues 
B) does not experience as much bias 
C) is experiencing the highest levels of media richness 
D) could have more media richness from a letter

Question 10

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and referred to the new computer system as a smashing success.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.Which communication barrier seems to be at play?

Accepted Answer

A) perception 
B) emotions 
C) filtering 
D) noise 
A) perception 
B) emotions 
C) filtering 
D) noise

Question 11

Logan manages a popular laser tag business and oversees 15 employees.Even though he worked his way up and has a good amount of experience,he is careful to not constantly offer advice to his employees.Logan does this because he knows that ____________.

Accepted Answer

A) they will eventually get so sick of him that they will quit 
B) unsolicited advice usually causes employees to become dependent 
C) he is such a good communicator,the employees got his message at the meeting 
D) he is a poor communicator 
A) they will eventually get so sick of him that they will quit 
B) unsolicited advice usually causes employees to become dependent 
C) he is such a good communicator,the employees got his message at the meeting 
D) he is a poor communicator

Question 12

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin has a problem with which step of the message-sending process?

Accepted Answer

A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up 
A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up

Question 13

Information networks refer to the technology used to store,process,and distribute useful information.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are logical uses of Transaction Processing Systems except ___________.

Accepted Answer

A) running of units or departments 
B) recording of sales transactions 
C) processing of checks and departments 
D) buying and selling of stocks 
A) running of units or departments 
B) recording of sales transactions 
C) processing of checks and departments 
D) buying and selling of stocks

Question 15

DSS place greater emphasis on integrating external data and information with internal information on critical success factors.

Accepted Answer

A) True 
 B)False

Question 16

When sending a message,it is important to follow a set of steps.

Accepted Answer

A) True 
 B)False

Question 17

Speaking to someone on the phone provides the highest levels of media richness.

Accepted Answer

A) True 
 B)False

Question 18

Every quarter,Ralph delivers a financial report to the senior managers of his accounting firm.Ralph has good presentation skills and is very thorough in his work but every quarter the senior managers seem to be confused,missing the main point,and have to ask Ralph a variety of questions.What is probably wrong?

Accepted Answer

A) Ralph is using the wrong numbers 
B) Ralph is depending too much on oral communications 
C) Ralph is not using PowerPoint in his presentation 
D) Ralph is not using enough body language during his presentation 
A) Ralph is using the wrong numbers 
B) Ralph is depending too much on oral communications 
C) Ralph is not using PowerPoint in his presentation 
D) Ralph is not using enough body language during his presentation

Question 19

Vocal quality is considered part of one's body language.

Accepted Answer

A) True 
 B)False

Question 20

Information networks apply information technology to connect all employees of an organization to ________.

Accepted Answer

A) suppliers,customers,and competitors 
B) suppliers,competitors,and databases 
C) suppliers,customers,and databases 
D) customers,competitors,and databases 
A) suppliers,customers,and competitors 
B) suppliers,competitors,and databases 
C) suppliers,customers,and databases 
D) customers,competitors,and databases

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.

Expert systems are built on a system of _____________ scenarios.

___________ will indicate if the receiver has been listening and whether or not he/she can give an appropriate reply.

It does not really matter what someone knows;what counts is how they feel.

What is the final step of the message-sending process?

In the message-sending process,when one transmits their message,they are __________.

When speaking to someone on the phone,one _______________.

Logan manages a popular laser tag business and oversees 15 employees.Even though he worked his way up and has a good amount of experience,he is careful to not constantly offer advice to his employees.Logan does this because he knows that ____________.

Information networks refer to the technology used to store,process,and distribute useful information.

All of the following are logical uses of Transaction Processing Systems except ___________.

DSS place greater emphasis on integrating external data and information with internal information on critical success factors.

When sending a message,it is important to follow a set of steps.

Speaking to someone on the phone provides the highest levels of media richness.

Vocal quality is considered part of one's body language.

Information networks apply information technology to connect all employees of an organization to ________.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

After George presented his proposal to the board of directors,he asked if there was anything they did not understand.What was George encouraging?

_____________ are the appropriate channels for delegating tasks,coaching,disciplining,and developing good relationships.

Expert systems are built on a system of _____________ scenarios.

___________ will indicate if the receiver has been listening and whether or not he/she can give an appropriate reply.

It does not really matter what someone knows;what counts is how they feel.

What is the final step of the message-sending process?

In the message-sending process,when one transmits their message,they are __________.

When speaking to someone on the phone,one _______________.

Logan manages a popular laser tag business and oversees 15 employees.Even though he worked his way up and has a good amount of experience,he is careful to not constantly offer advice to his employees.Logan does this because he knows that ____________.

Information networks refer to the technology used to store,process,and distribute useful information.

All of the following are logical uses of Transaction Processing Systems except ___________.

DSS place greater emphasis on integrating external data and information with internal information on critical success factors.

When sending a message,it is important to follow a set of steps.

Speaking to someone on the phone provides the highest levels of media richness.

Vocal quality is considered part of one's body language.

Information networks apply information technology to connect all employees of an organization to ________.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters