Question 1

The dimensions of emotional intelligence include ______________.

Accepted Answer

A) self-awareness,self-management,and self-consciousness 
B) self-consciousness,self-motivation,and self-management 
C) self-management,self-consciousness,and self-awareness 
D) self-awareness,self-management,self-motivation 
A) self-awareness,self-management,and self-consciousness 
B) self-consciousness,self-motivation,and self-management 
C) self-management,self-consciousness,and self-awareness 
D) self-awareness,self-management,self-motivation

Question 2

Information technology has had a negative impact on _______________.

Accepted Answer

A) information richness 
B) informational correctness 
C) work-life balance 
D) quality of work 
A) information richness 
B) informational correctness 
C) work-life balance 
D) quality of work

Question 3

Please list and define the five dimensions of emotional intelligence.

Accepted Answer

self-awareness: understanding of one's o

Question 4

Within an information network,customers and suppliers have direct communication.

Accepted Answer

A) True 
 B)False

Question 5

Reflecting responses do not ___________.

Accepted Answer

A) paraphrase the message 
B) communicate understanding 
C) include feedback 
D) include acceptance 
A) paraphrase the message 
B) communicate understanding 
C) include feedback 
D) include acceptance

Question 6

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Accepted Answer

A) Group process 
B) Communication process 
C) Quality control process 
D) Networking process 
A) Group process 
B) Communication process 
C) Quality control process 
D) Networking process

Question 7

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin did not accomplish which step of the message-sending process where Connie is concerned?

Accepted Answer

A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up 
A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up

Question 8

Media richness refers to the ________________.

Accepted Answer

A) amount of information 
B) meaning conveyed through the message 
C) amount of information and meaning conveyed through the message 
D) selection of oral or written channels 
A) amount of information 
B) meaning conveyed through the message 
C) amount of information and meaning conveyed through the message 
D) selection of oral or written channels

Question 9

What is the third step of the message-sending process?

Accepted Answer

A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) check the receivers' understanding 
A) develop rapport 
B) state your communication objective 
C) transmit your message 
D) check the receivers' understanding

Question 10

There is a difference between listening and active listening.

Accepted Answer

A) True 
 B)False

Question 11

Macklin is the supervisor of Alice and Connie at a midsized marketing firm.Alice is the manager of social media and Connie is the manager of print media.Macklin has received word that one of their clients has decided they want to reduce the size of the social media marketing and increase the number of print ads they run every month.Immediately after he got the news,Macklin called both women into his office and told them the news.Alice quit on the spot and Connie went back to her office to work on another account.From this story,we can surmise that Macklin did not accomplish which step of the message-sending process where Alice is concerned?

Accepted Answer

A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up 
A) stating his communication objectives 
B) transmitting his message 
C) checking the receiver's understanding 
D) getting a commitment and follow up

Question 12

Which of the following is not a good practice for getting feedback on messages?

Accepted Answer

A) be open to feedback 
B) be aware of nonverbal communication 
C) ask the receiver if they have any questions 
D) ask the receiver to paraphrase the message 
A) be open to feedback 
B) be aware of nonverbal communication 
C) ask the receiver if they have any questions 
D) ask the receiver to paraphrase the message

Question 13

When probing,________ questions are preferable.

Accepted Answer

A) when 
B) where 
C) why 
D) what 
A) when 
B) where 
C) why 
D) what

Question 14

When providing criticism,it is important to do it _______________.

Accepted Answer

A) quickly,concisely,and publically 
B) quickly,concisely,and privately 
C) slowly,concisely,and publically 
D) slowly,concisely,and privately 
A) quickly,concisely,and publically 
B) quickly,concisely,and privately 
C) slowly,concisely,and publically 
D) slowly,concisely,and privately

Question 15

___________ are commonly used to send an intraorganizational message.

Accepted Answer

A) memos 
B) letters 
C) reports 
D) newsletters 
A) memos 
B) letters 
C) reports 
D) newsletters

Question 16

________ is a global collection of computer networks linked together to exchange data and information.

Accepted Answer

A) Information technology 
B) The Internet 
C) Cloud computing 
D) LinkedIn 
A) Information technology 
B) The Internet 
C) Cloud computing 
D) LinkedIn

Question 17

The three parts of the process of receiving messages does not include ___________.

Accepted Answer

A) listening 
B) analyzing 
C) feedback 
D) checking understanding 
A) listening 
B) analyzing 
C) feedback 
D) checking understanding

Question 18

Due to an increase in business,Sharik is going to internally promote someone to assistant manager and hire a new employee to replace the promoted person.Sharik called a meeting of his department and told them the news.Phoung immediately stated that she wanted to position of manager and Devin stated that she knew someone from college that would make a terrific assistant manager.From Phoung's actions,we can surmise that Sharik _______________.

Accepted Answer

A) is open to feedback 
B) is a poor communicator 
C) had already told Phoung about the job 
D) is good at reading body language 
A) is open to feedback 
B) is a poor communicator 
C) had already told Phoung about the job 
D) is good at reading body language

Question 19

Which of the following is not considered a quality of useful information?

Accepted Answer

A) timely 
B) detailed 
C) relevant 
D) understandable 
A) timely 
B) detailed 
C) relevant 
D) understandable

Question 20

_________ is the process of transmitting information and meaning.

Accepted Answer

A) Teamwork 
B) Information 
C) Communication 
D) Analyzing 
A) Teamwork 
B) Information 
C) Communication 
D) Analyzing

The dimensions of emotional intelligence include ______________.

Information technology has had a negative impact on _______________.

Please list and define the five dimensions of emotional intelligence.

Within an information network,customers and suppliers have direct communication.

Reflecting responses do not ___________.

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Media richness refers to the ________________.

What is the third step of the message-sending process?

There is a difference between listening and active listening.

Which of the following is not a good practice for getting feedback on messages?

When probing,________ questions are preferable.

When providing criticism,it is important to do it _______________.

___________ are commonly used to send an intraorganizational message.

________ is a global collection of computer networks linked together to exchange data and information.

The three parts of the process of receiving messages does not include ___________.

Which of the following is not considered a quality of useful information?

_________ is the process of transmitting information and meaning.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

The dimensions of emotional intelligence include ______________.

Information technology has had a negative impact on _______________.

Please list and define the five dimensions of emotional intelligence.

Within an information network,customers and suppliers have direct communication.

Reflecting responses do not ___________.

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Media richness refers to the ________________.

What is the third step of the message-sending process?

There is a difference between listening and active listening.

Which of the following is not a good practice for getting feedback on messages?

When probing,________ questions are preferable.

When providing criticism,it is important to do it _______________.

___________ are commonly used to send an intraorganizational message.

________ is a global collection of computer networks linked together to exchange data and information.

The three parts of the process of receiving messages does not include ___________.

Which of the following is not considered a quality of useful information?

_________ is the process of transmitting information and meaning.

Management and Its History

The Environment: Culture,Ethics,and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, politics, conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, finances, and People

Operations, Quality, and Productivity

Filters